Director of Stores, Prairies North

Leon's Furniture; Edmonton; On-site; CAD 120,000 - 170,000; Full time

Job summary

Leon's Furniture in Edmonton, AB is seeking a Director of Stores to lead the Prairies North region from our Edmonton base. You will drive execution, ensure alignment with the annual business plan, and act as the service leader between Corporate and stores to optimize sales, margins, cost control, customer service and safety.

You will oversee regional performance, develop succession plans for regional leaders, monitor operations across stores, DCs and Fleet, and coach store teams to improve

Qualifications

• 2+ years’ experience in a management position in retail.
• Minimum 3 years sales and/or customer service experience in a retail environment.
• Proven ability to motivate and lead management teams and to develop staff through coaching, mentoring and training.
• Willingness to travel (20–30%).
• Post-secondary education in Business Management or a related field is an asset.

Responsibilities

• Achieve all sales, margin and cost control targets as per budget to maximize profit for each store.
• Review and analyze sales statistics by market to determine customer needs and growth opportunities.
• Monitor competitive situations that impact stores in the region.
• Develop and maintain a succession plan for regional leadership roles.
• Evaluate team performance and support staff development.
• Oversee merchandise presentation, store cleanliness, and health and safety within each location.
• Oversee development and productivity of human resources within each store.
• Visit stores regularly and ensure timely completion of required store reports and audits.
• Analyze KPIs and operating reports to maximize opportunities for improvement.

Skills

Store leadership

Team development

Sales leadership

Communication

Time management

Multitasking

Education

Business Management degree

Job description

Reporting to the Senior Director of Stores, the Director of Stores is the business leader for the Prairies North region, based in Edmonton, AB. This position has total accountability for the financial results, leadership and development of team members in the region. As Store Director you will drive the execution, consistency and performance of programs and initiatives within your region to ensure the company's annual business plan for sales, margin, cost control, customer service and health and safety are achieved. The Store Director is the service leader and liaison between Corporate Office and retail locations and must closely monitor field operations and results between stores, DC’s and Fleet with your region to identify opportunities for improvement of day-to-day processes.

Responsibilities:

• Achieve all sales, margin and cost control targets as per budget so that maximum profit for each store is realized.
• Review and analyze sales statistics by market to determine customer needs. Identify opportunities to achieve maximum market share and sales growth.
• Monitoring, reporting and reacting to all competitive situations that negatively impact stores in the region
• Develop and maintain a comprehensive succession plan for the region: Regional Sales Manager, Regional Operations Manager and Store Managers.
• Conduct ongoing evaluation of the team to determine quality and room for improvement and supporting the development of each team member
• Oversee the merchandise presentation, cleanliness, and health and safety within each location within the region
• Oversee and ensure development and productivity of human resources within each store
• Visiting stores regularly and ensure completion of all required store reports and store audits within the specified time frame.
• Analyze KPI's, operating reports, exception reporting and peer reporting to maximize opportunities for improvement. (i.e.: monthly net contribution per month and year, contest achievements and employee headcount)

Qualifications:

• 2 or more years’ experience in a Management Position required
• Minimum 3 years sales and/or customer service experience in a retail environment
• Proven ability to motivate and lead management teams and to develop staff through coaching, mentoring and training
• Post-secondary education in Business Management or a related field an asset
• Must be willing to travel (20-30%)
• Proven track record in customer service, sales, operations and merchandising
• Excellent verbal and written communication skills
• Ability to handle multiple tasks in a fast-paced environment; effective time management skills