Director of Spa Operations

AIRE Ancient Baths Copenhagen; Toronto; Hybrid; CAD 100,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunity

Health, dental, vision coverage

Job summary

AIRE Ancient Baths Toronto is seeking an Operations Manager to lead daily operations, ensure policy compliance, and champion guest satisfaction. You will coordinate across departments, manage KPIs, and drive development plans for teams while upholding the brand’s standards and safety requirements.

With a Bachelor’s degree in Hospitality Management and 3+ years in luxury hospitality operations, you will influence a culture of excellence and accountability in a historic, wellness-focused venue.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, or Business (required).
• 3+ years of experience leading complex operations in a luxury spa, wellness, fitness, F&B or hospitality setting.
• 3+ years of experience directly managing teams across multiple departments.
• Experience reading and interpreting operational reports and making data-driven decisions.
• Solid track record in customer satisfaction management, using surveys and improvement plans.
• Experience overseeing inventory, third-party vendors, and quality assurance processes, including OSHA-related requirements.
• Excellent organizational and multitasking skills, with a calm and decisive approach to urgent situations.
• Genuine customer service mindset and the ability to motivate others to deliver excellence every day.
• Punctual, reliable, and flexible attitude that adapts to the rhythm of a dynamic and guest-centered environment.

Responsibilities

• Ensure the smooth operation of all daily activities by coordinating across all departments.
• Implement and maintain brand policies, procedures, and service protocols.
• Monitor operational reports and KPIs to make agile, data-driven decisions.
• Support inventory management, procurement, and communication with suppliers.
• Oversee health and safety, legal compliance, and regulatory standards.
• Maintain quality assurance following global AIRE standards.
• Serve as the deputy to the Site Director in their absence.
• Directly manage department heads and ensure alignment across teams.
• Conduct regular team briefings, one-on-ones, and performance conversations.
• Evaluate team performance using clear KPIs and defined goals.
• Support managers in creating and executing development plans for their teams.
• Identify training needs in collaboration with HR and ensure delivery and application.
• Promote employee engagement, well-being, and a culture of accountability and care.
• Lead by example — visible, hands-on, and solution-oriented at all times.
• Ensure that every guest receives a seamless and extraordinary experience.
• Monitor guest satisfaction data (e.g., NPS) and drive improvement initiatives.
• Manage complex service incidents and act as the escalation point.
• Support department heads in training their teams on service excellence.
• Ensure service standards are consistent and reflect the AIRE philosophy.

Skills

Team leadership

Data-driven decisions

Customer service mindset

Organizational skills

Education

Bachelor's degree in Hospitality Management, Tourism, or Business

Job description

AIRE Ancient Baths Toronto is seeking an Operations Manager to lead daily operations, ensure policy compliance, and champion guest satisfaction. You will coordinate across departments, manage KPIs, and drive development plans for teams while upholding the brand’s standards and safety requirements.

With a Bachelor’s degree in Hospitality Management and 3+ years in luxury hospitality operations, you will influence a culture of excellence and accountability in a historic, wellness-focused venue.