Director of Project Management
Trick Dog Technology
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Job summary
Trickdogtechnology is seeking a PMO Lead to establish and continuously improve the Project Management Office, guiding governance, delivery excellence, and financial performance across professional services and related units. You will lead Project Managers and Coordinators, ensuring projects meet scope, schedule, and customer expectations.
Responsibilities include portfolio governance, risk management, executive reporting, and driving KPI dashboards to improve profitability and customer
Qualifications
- Bachelor's degree in Business, IT, Engineering or related field.
- PMP certification preferred.
- Agile certification preferred.
- ITIL Foundation preferred.
Responsibilities
- PMO strategy development and governance establishment.
- Oversee project delivery across multiple practices; ensure on-time, on-budget outcomes.
- Own services revenue forecasting and project profitability.
- Lead resource planning, capacity forecasting, and contractor management.
- Maintain executive communications and customer satisfaction metrics.
- Drive process improvements and KPI dashboards across PMO.
- Lead and mentor project managers and coordinators; support career development.
- Maintain portfolio governance, risk and budget oversight.
Skills
Education
Tools
Job description
The PMO Lead is responsible for establishing, leading, and continuously improving the Project Management Office (PMO) for a mid-sized technology solutions provider. This role ensures the consistent delivery of customer projects while driving project governance, resource optimization, operational excellence, financial performance, and customer satisfaction.
Working across Professional Services, Sales, Engineering, Customer Success, and Managed Services, the PMO Lead provides leadership to Project Managers and Project Coordinators while ensuring projects are delivered on time, within budget, and aligned with customer expectations.
- Develop and execute the PMO strategy aligned with corporate objectives.
- Define project governance standards, methodologies, and best practices.
- Standardize project delivery processes across all technology practices.
- Build a culture focused on execution excellence, accountability, and continuous improvement.
- Lead regular PMO operational reviews and executive reporting.
Provide oversight for all customer-facing delivery engagements including:
- Infrastructure deployments
- Data center modernization
- Cloud migrations
- Networking implementations
- Security projects
- Managed services onboarding
- Professional services consulting engagements
- Merger & acquisition integration projects
- Multi-site rollout programs
Responsibilities include:
- Portfolio oversight
- Risk management
- Issue escalation
- Schedule governance
- Scope management
- Executive communicationsCustomer satisfaction
Own the operational financial performance of the PMO including:
- Services revenue forecasting
- Project profitability
- Gross margin performance
- Resource utilization
- Forecast accuracy
- Labor budgeting
- Change order governance
- Revenue recognition support
Partner closely with Finance to ensure accurate project forecasting and reporting.
Lead enterprise resource planning across Professional Services.
Responsibilities include:
- Capacity planning
- Resource forecasting
- Skills alignment
- Workload balancing
- Project prioritization
- Contractor management
- Escalation management
Collaborate with Practice Managers to ensure the right technical resources are assigned to projects.
Ensure an exceptional customer experience throughout the project lifecycle.
Responsibilities include:
- Executive customer communications
- Customer status reporting
- Escalation management
- Risk mitigation
- Executive business reviews
- Customer satisfaction measurement
- Lessons learned sessions
Drive continuous operational maturity by:
- Developing PMO dashboards
- Standardizing templates
- Improving delivery methodologies
- Automating project workflows
- Improving project health reporting
- Implementing KPI scorecards
- Driving project quality initiatives
Lead and mentor Project Managers and Coordinators by:
- Setting performance expectations
- Conducting coaching sessions
- Developing career paths
- Supporting certifications (PMP, Agile, ITIL)
- Hiring and onboarding project management staff
- Conducting performance reviews
- Portfolio governance
- Executive reporting
- Resource scheduling
- Risk management
- Budget oversight
- Project audits
- Quality assurance
- Capacity forecasting
- Customer escalations
- Delivery metrics
- Process documentation
- PMO maturity assessments
- Bachelor's degree in Business, Information Technology, Engineering, or related field
- PMP certification preferred
- Agile certification preferred
- ITIL Foundation preferred
- 10+ years of project management experience
- 5+ years leading a PMO or project management team
- Experience within a technology VAR, systems integrator, MSP, or consulting organization
- Experience managing complex multi-million-dollar customer programs
- Proven leadership of cross-functional delivery organizations
Strong understanding of:
- Enterprise Infrastructure
- Data Center technologies
- Networking
- Cloud platforms (AWS, Azure, GCP)
- Cybersecurity
- Virtualization
- Storage
- Backup and Disaster Recovery
- Professional Services delivery
- Managed Services onboarding
Experience with platforms such as:
- Microsoft Project
- Smartsheet
- ServiceNow
- Salesforce
- Jira
- Strategic thinking
- Executive presence
- Customer-first mindset
- Strong business acumen
- Operational excellence
- Financial management
- Conflict resolution
- Coaching and mentoring
- Organizational leadership
- Decision-making under pressure
The successful PMO Lead will:
- Establish standardized project governance across all practices.
- Improve project profitability through stronger financial controls.
- Increase on-time delivery and forecast accuracy.
- Implement executive dashboards providing real-time visibility into project health and resource capacity.
- Reduce project escalations through proactive risk management.
- Improve customer satisfaction and strengthen executive relationships.
- Develop a scalable PMO capable of supporting sustained company growth and increasingly complex customer engagements.
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