Director of Programs and Services

Potentia Human Resources Inc.; Kelowna; On-site; CAD 85,000 - 95,000; Full time

Job summary

NOW Canada Society, a Kelowna-based nonprofit, seeks a dynamic temporary Director of Programs and Services to lead and coordinate its programs and frontline teams. Reporting to the Executive Director, you will partner with management to implement priorities, build systems, and support program delivery across housing, wellness and community services.

Ideal candidate will have a Social Work degree, 5+ years of leadership, trauma-informed approach, budgeting and QuickBooks experience, and a

Qualifications

• Bachelor's degree in social work or related field.
• Experience supporting women facing homelessness, poverty, trauma or related barriers.
• Trauma-informed approach and strong boundaries.
• Experience managing teams and supervising staff.
• Experience with ALR requirements and regulations.
• Strong budgeting and financial management skills.
• Proficiency with QuickBooks or similar financial systems.

Responsibilities

• Provide leadership, supervision, and direction to program staff and frontline workers.
• Oversee recruitment, onboarding, training, and practicum supervision.
• Oversee NOW Canada programs including Essentials Day, Safe Homes, Hall Crossing, Follow-Care, Peer Mentorship, and Trauma Therapy.
• Develop new programs and enhance existing services.
• Develop and implement policies and procedures in collaboration with the Executive Director.
• Collaborate with program facilitators and trauma therapists for coordinated service delivery.
• Conduct tenant interviews for housing locations with Building Manager.
• Collect program statistics to support funding and decision-making.
• Participate in management meetings and organizational decisions.
• Provide leadership support to the Team Leader at the AG Safe Centre.

Skills

People leadership

Communication

Collaboration

Change management

Relationship building

Education

Degree in Social Work

Tools

QuickBooks

Financial systems

Job description

Temporary | Potentia Human Resources Inc. | Canada

Job Information

Nonprofit Charitable Organizations

Work Experience 5+ years

City Kelowna Central

State/Province British Columbia

V1Y

Job Description

Our client, NOW Canada Society, is a Kelowna-based organization dedicated to supporting women and families who are navigating complex challenges, including homelessness, poverty, addiction, mental health and trauma. Through a range of housing, support, wellness and community programs, NOW Canada provides practical support and opportunities that help individuals move toward greater stability and independence.

NOW Canada is looking for a dynamic temporary Director of Programs and Services to provide leadership, supervision and direction across its programs and frontline teams. Reporting to the Executive Director, this is a hands-on leadership role for someone who can build strong relationships, support the team and contribute to the continued development of the organization.

Working closely with the Executive Director and management team, you’ll help bring organizational priorities to life, support effective program delivery and contribute to the ongoing development of systems, processes and programming. This opportunity will suit someone who enjoys working collaboratively and can bring energy, ideas and a practical approach to a diverse and evolving organization.

Additional responsibilities will include:

• Providing leadership, supervision and direction to Client Support Workers, Family Support Workers and House Support Workers, including facilitating regular team meetings;
• Working with the Executive Director on recruitment, selection, onboarding and training of employees, as well as interviewing and supervising practicum students;
• Providing oversight and leadership for NOW Canada’s programs, including Essentials Day and Safe Homes, Hall Crossing Community, Follow-Care, Peer Mentorship, and Trauma Therapy;
• Supporting the development of new programs and the continued enhancement of existing services in response to organizational and community needs;
• Developing, reviewing and implementing policies, procedures, systems and processes in collaboration with the Executive Director;
• Working closely with program facilitators and trauma therapists to support effective and coordinated service delivery;
• Conducting tenant interviews for NOW Canada housing locations, in partnership with the Building Manager, as required;
• Collecting and providing program statistics and other information to support funding requirements and organizational decision-making;
• Participating in management meetings, organizational discussions and decision-making, and supporting the Executive Director with key organizational priorities;
• Providing leadership support to the Team Leader at the AG Safe Centre as needed.
  

Requirements

What You Bring:

We’re looking for someone who brings a combination of professional experience, people leadership and a genuine interest in helping organizations grow. You’ll ideally bring:

• A degree in Social Work or a related field;
• Experience supporting women who may be experiencing homelessness, poverty, addiction, mental health challenges, trauma or other barriers to stability;
• A trauma-informed approach and the ability to interact with residents with empathy, respect and appropriate boundaries;
• Previous management and supervisory experience in a related environment;
• Experience working with ALR requirements and regulations;
• Strong financial acumen, including an understanding of budgets, financial processes and resource management;
• Experience with QuickBooks and/or implementing financial or operational systems;
• Strong comfort with technology and an interest in using systems and tools to improve how work gets done;
• The ability to develop, implement and refine systems, processes, policies and procedures;
• A natural ability to lead and support change, with the communication skills to bring people along when new ideas, processes or priorities are introduced;
• Strong relationship-building and influencing skills, with the confidence to provide direction while maintaining positive working relationships;
• A collaborative leadership style and the ability to work closely with the Executive Director and management team to support organizational priorities;
• Excellent communication, organization and follow-through;
• A dynamic, adaptable and solutions-oriented approach, with the energy and initiative to take ideas from discussion through to implementation;
• A genuine commitment to the work of NOW Canada and the women and families it serves.

A criminal record check will be required as part of the hiring process.

This is an approximately 6-month, full-time contract position, working 40 hours per week and reporting directly to the Executive Director. The salary range is $85,000 to $95,000 per year, based on a full-time annualized salary. This opportunity may evolve based on organizational needs and circumstances.