Director of Product - AI

JOB HR; Vancouver; On-site; CAD 80,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a seasoned product leader to shape the future of innovative AI products. This role offers the chance to drive product strategy, collaborate with diverse teams, and influence customer satisfaction. You'll leverage your extensive experience in product management and SaaS to create solutions that meet real-world needs. With a strong commitment to diversity and inclusion, this fast-growing organization values high performers and offers a supportive culture. If you're passionate about building impactful products and want to be part of a collaborative team, this opportunity is perfect for you.

Benefits

Up to 5 weeks paid vacation

Fully employer paid medical benefits

Dental insurance

Vision insurance

Life insurance

$500 healthcare spending account

Working from home allowance

Generous parental leave

Collaborative team-oriented culture

Qualifications

• 10+ years in product management with SaaS focus.
• Strong skills in data privacy and AI governance.

Responsibilities

• Lead product strategy and roadmap for Karbon's AI products.
• Conduct customer research to identify market opportunities.
• Collaborate with teams to ensure successful product adoption.

Skills

Product Management

SaaS Experience

LLM/AI Technologies

Data Privacy

Data Security

AI Governance

Technical Acumen

Communication Skills

Data-Driven Mindset

Understanding Agentic Workflows

Education

Bachelor's Degree

Master's Degree

Job description

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

About the Role

We're seeking a seasoned product leader to shape the future of Karbon AI's product vision and strategy. As a key member of our team, you'll play a pivotal role in driving product innovation, collaborating closely with engineering, design, sales, and customer success to deliver exceptional value to our customers. Your work will directly inform product strategy, pricing, and GTM motion.

What You'll Do

• Lead product strategy and roadmap development for Karbon’s AI's suite of products. Work directly with the CPO on the core strategy and vision.
• Conduct deep customer research and market analysis to identify opportunities and unmet needs.
• Translate customer insights into detailed product specifications and use cases.
• Ensure alignment with business goals and customer value.
• Collaborate closely with R&D throughout the product development lifecycle.
• Define and monitor key product metrics to measure success and drive continuous improvement.
• Partner with sales and customer success to enable successful product adoption and customer satisfaction.
• Evangelize and communicate Karbon AI’s product and vision directly with customers, analysts, and the global community of practitioners.

Who You Are

• 10+ years of experience in product management, with a proven track record of success in the SaaS space.
• Experience building products using LLM/AI technologies from concept to go to market.
• Deep understanding of data privacy, data security, and/or AI governance.
• Strong technical acumen, with the ability to translate complex technical concepts into clear product requirements.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across teams.
• Data-driven mindset, with a focus on using metrics to measure product performance and customer impact.
• Passion for building innovative products that solve real-world problems.
• You understand agentic workflows and/or have done something similar in the past.
• Experience with accounting or professional services industry.

Why work at Karbon?

• Up to 5 weeks paid vacation per year.
• Strong benefits package including fully employer paid:
• Medical, prescription and paramedical.
• Dental.
• Vision.
• Life insurance.
• $500 a year healthcare spending account.
• Working from home allowance.
• Generous parental leave.
• Work with (and learn from) an experienced, high-performing team.
• Be part of a fast-growing company that firmly believes in promoting high performers from within.
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.

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