Director of Operations, Palliative Care & Senior Health Programs

Good Shepherd Centres; Hamilton; On-site; CAD 80,000 - 110,000; Full time

Job summary

Good Shepherd Centres seeks a Director of Senior Services to oversee programs that enhance the quality of life for seniors and adults with special care needs. This role involves supervising staff, implementing evidence-based practices, and collaborating with community stakeholders. Candidates should be Registered Nurses with extensive experience in program management, possess strong leadership skills, and demonstrate commitment to the values of care and dignity.

Benefits

Support for continuing education and professional development

Employee Assistance Program (EAP)

Staff recognition programs

Positive and encouraging atmosphere

Extended benefits

Qualifications

• Minimum of 5 years experience in program management or senior care services.
• Experience supervising multidisciplinary teams and performance management.
• Strong knowledge of issues impacting seniors and adults with special care needs.

Responsibilities

• Lead interdisciplinary teams to deliver evidence-based programs.
• Design and implement services that reflect best practices in senior care.
• Manage risks to minimize harm and ensure compliance with regulatory requirements.

Skills

Leadership

Communication

Organizational skills

Risk management

Quality improvement

Education

Registered Nurse (RN) with a valid license

Job description

Hours of Work - 37.5 hours per week

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This newly created role offers a dynamic opportunity to shape and refine its scope based on evolving strategic and operational needs. Reporting to the Chief Operating Officer, the Director of Senior Services will enhance the dignity and quality of life for clients, caregivers, visitors, and staff by fostering safe, respectful environments and services that support seniors and adults with special care needs in maintaining independent community living.

Responsible for program oversight, policy implementation, and staff supervision, the Director will collaborate with the Director of Health Strategy and Hospice and Palliative Care to position the Good Shepard for funding opportunities. Guided by the core values of Responsibility, Availability, Adaptability, Quality, and Dignity, the Director will lead with integrity, promoting optimal well-being for those served and embodying the Mission Vision and Values of Good Shepherd Centres.

How You Will Make an Impact

With a demonstrated commitment to the values of availability, flexibility, adaptability, hospitality and dignity, you will work in a housing focused shelter setting in support residents, and their pets.

• Lead interdisciplinary teams to deliver evidence-based programs.
• Supervise program managers overseeing administration, housekeeping, maintenance, IT, and food services.
• Provide regular performance evaluations, feedback, and professional development opportunities.
• Design and implement services that reflect best practices in senior care.
• Establish policies, accountability mechanisms, and program manuals.
• Drive continuous quality improvement and meet accreditation standards.
• Act as a champion for seniors and adults with special care needs.
• Serve as a communication hub between staff, clients, community stakeholders, and executive leadership.
• Develop partnerships with health care providers and other stakeholders.
• Prepare and monitor budgets in collaboration with the finance team.
• Ensure compliance with regulatory requirements and manage risks to minimize harm.
• Contribute to grant writing and fundraising activities to support program growth.
• Participate in long-term planning and organizational strategy development.
• Implement systematic approaches to managing transitions and transformations.
• Responsible for participating in Good Shepherd's Health and Safety programs, procedures, procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd

What You'll Bring to Our Team

• Must be a Registered Nurse (RN) with a valid and current license.
• A minimum of 5 years of experience in a similar capacity, such as program management, senior care services, or community health services.
• Proven leadership skills with experience supervising multidisciplinary teams, including hiring, training, performance management, and fostering team cohesion.
• Demonstrated ability to develop and implement evidence-based programs and policies.
• Strong knowledge of issues impacting seniors and adults with special care needs, including aging, chronic and acute illnesses, physical and mental health challenges, and disabilities.
• Exceptional interpersonal and communication skills, with a proven ability to engage effectively with diverse stakeholders, including staff, clients, volunteers, and community partners.
• Experience in budgeting, financial oversight, and resource allocation.
• Knowledge of applicable federal and provincial regulations, standards, and accreditation requirements related to senior services and community care.
• A commitment to upholding the Mission, Vision, and Values of Good Shepherd Centres, with demonstrated cultural competence and an anti-racism/anti-oppression framework.
• Experience in grant writing, fundraising, and proposal development is an asset.
• Strong organizational and time management skills, with the ability to adapt to changing priorities and manage multiple tasks effectively.
• Proficiency in risk management and continuous quality improvement processes.
• A valid driver's license
• Fluency in a language in addition to English an asset
• Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended benefits

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.