Director of Operations, Affinity Markets

Manulife; Montreal; Hybrid; CAD 100,000 - 182,000; Full time

Job summary

An established industry player is seeking a Director of Operations for Affinity Markets to lead and modernize processes within New Business and Policy Services. This pivotal role emphasizes strategic thinking and operational excellence, requiring a minimum of 7 years in operations management. The ideal candidate will possess a strong educational background and skills in leadership and data analysis, with a preference for those experienced in financial services. Join a dynamic team that values diversity and offers a flexible work environment, where you can contribute to shaping the future of financial services.

Benefits

Flexible Work Environment

Growth Opportunities

Benefits and Incentive Programs

Qualifications

• Minimum of 7 years in operations management, preferably in financial services.
• Experience with process improvement methodologies like Lean or Six Sigma.

Responsibilities

• Oversee New Business, Policy Services, and TPA operations.
• Develop operational strategies and manage daily operations for efficiency.

Skills

Leadership

Strategic Thinking

Data Analysis

Process Improvement

Bilingualism (English and French)

Education

Bachelor's Degree in a Related Field

MBA

Job description

Director of Operations, Affinity Markets

Join to apply for the Director of Operations, Affinity Markets role at Manulife.

The Director of Operations for Affinity Markets oversees New Business, Policy Services, and TPA operations, focusing on process modernization. Key responsibilities include developing operational strategies, managing daily operations for efficiency and quality, leading teams, collaborating across departments, ensuring compliance with industry trends and regulations, analyzing metrics, managing budgets, and enhancing customer satisfaction through process improvements.

Qualifications include a minimum of 7 years in operations management, preferably in financial services, a bachelor's degree in a related field (MBA preferred), and skills in leadership, strategic thinking, data analysis, and process improvement methodologies like Lean or Six Sigma. Bilingualism in English and French is an asset, especially for Quebec-based candidates.

Joining our team offers growth opportunities, a flexible, inclusive environment, and the chance to shape the future with a global leader in financial services. Manulife is committed to diversity and equal opportunity employment, providing accommodations upon request during the application process.

Location: Montreal, Quebec, hybrid work arrangement, salary range CAD 100,950 - 181,710, with benefits and incentive programs.