Director of Operations

College of Midwives of Ontario; Toronto; On-site; CAD 138,000 - 163,000; Full time

Benefits offered by this job

Benefits and pension

Five weeks of paid vacation

Paid personal and sick days

Job summary

College of Midwives of Ontario seeks a Director, Operations for a 12‑month fixed‑term role in Toronto. The position leads finance, HR, IT, learning and development, privacy and facilities, driving strategic direction and operational excellence in a small organization.

The role requires broad leadership experience across multiple functions, strong collaboration skills, and the ability to coach staff, manage budgets, and oversee audits in a dynamic environment.

Qualifications

• Degree or postgraduate degree in a relevant field (public administration/public policy/public health).
• 5–10 years of progressive leadership or senior management experience across finance, HR, IT, Learning & Development, or administration.
• Experience leading operations across multiple functions in small/mid-sized organizations.
• Experience translating strategic priorities into operational plans and leading implementation.
• Knowledge of organizational development and change; strong HR, financial, and administration expertise.

Responsibilities

• Sets vision and strategic direction for portfolios and aligns plans with College priorities.
• Oversees HR functions, recruitment, payroll, and benefits; provides coaching and guidance to leaders and staff.
• Leads culture, engagement, and Learning & Development initiatives; manages union relations and collective agreement.
• Manages annual operating budget and financial reporting to Executive Committee and Board.
• Administers financial policies: AP/AR, revenue reconciliation, investments, banking, and records.
• Leads annual audit and coordinates with external auditor.
• Oversees IT systems and supports a hybrid work environment with third-party providers.
• Oversees regulatory and privacy management; information security, records retention, and access controls.
• Oversees building and facilities operations including contracts, rent, maintenance, and insurance.

Skills

Strategic leadership

Cross-functional collaboration

People management

Communication

Change management

Education

Degree or postgraduate degree in public administration/public policy/public health

Job description

Position:

1.0 FTE (37.5 hours/week)

Contract:

12-month fixed-term (Parental Leave)

Location:

Toronto, Ontario

Work Arrangement:

In-person

About the position:

The College of Midwives of Ontario is mandated to serve and protect the public interest. We have a duty to ensure that midwives in Ontario are qualified, skilled, and competent to practise so all Ontarians can be confident in the care they receive from registered midwives.The College has regulated the midwifery profession in Ontario since 1993. We are a collaborative team working together to fulfill our mandate.

We are seeking a Director, Operations on a 12-month contract to provide leadership and strategic direction across key areas of College operations, including finance, human resources, information technology, learning and development, privacy, security and records management, and building operations.

This is a broad, hands‑on leadership role in a small organization. In addition to providing oversight and direction within their portfolios, the Director maintains a strong understanding of what is happening across the College and how different areas of work connect. They work collaboratively across departments to support smooth operations, organizational effectiveness, and information sharing. The role requires someone who is comfortable navigating across functions, identifying and solving problems, and stepping in where needed to support the team and keep work moving forward.

The ideal candidate brings broad operational experience, ideally gained in a small or mid‑sized organization, and combines strategic thinking with practical problem‑solving. They are resourceful, self‑directed, and people‑focused, with the ability to build trust, influence without formal authority, and coach and support colleagues. They understand that effective operations are not only about processes and systems, but also about culture, relationships, and creating the conditions for people to do their best work.

Over the next twelve months, a few key initiatives will include:

• Provide leadership for a major technology and systems project, ensuring effective project management, organizational change management, communication and adoption across the College.
• Lead the implementation of the College’s Learning and Development Strategy and strengthen learning and continuous improvement in day‑to‑day work.

Key responsibilities:

• Sets vision and strategic direction for their portfolios, and leads the development and implementation of plans aligned with the College’s strategic priorities, culture and principles.
• Oversees and administers human resources functions, including HR policies and practices, recruitment, payroll, and benefits.
• Provides coaching, guidance and support to leaders and staff on performance, development, workplace matters, and the application of HR policies and practices.
• Leads initiatives related to organizational culture, connection and engagement, and oversees the College’s Learning and Development Strategy.
• Leads labour relations, serves as the primary contact for the union and oversees administration of the collective agreement.
• Develops and manages the annual operating budgetand leads the preparation and presentation of financial reports and matters to the Executive Committee and Board.
• Administers the College’s financial policies and practices, including accounts payable and receivable, revenue reconciliation, investment, banking, and financial record‑keeping.
• Leads and coordinates the annual audit, serving as the primary contact for the College’s external auditor.
• Oversees IT systems and support, ensuring systems are effective and reliable, and works with a third‑party provider to troubleshoot issues, develop solutions and address IT needs in a hybrid work environment.
• Oversees the College’s regulatory management system, working with the vendor on maintenance, enhancements and troubleshooting, and supporting consistent system use and data quality.
• Serves as the College’s Privacy Officer and oversees privacy, information management and information security, including compliance legislation and policies, records retention, access controls, and secure information system.
• Oversees building and facilities operations, including the property management relationship, contracts, rent, maintenance, space and equipment, emergency planning and insurance.

Qualifications and experience:

• A degree or postgraduate degree in a relevant field, such as public administration, public policy, public health or a related discipline.
• 5 to 10 years of progressive leadership or senior management experience, with broad operational responsibility across functions such as finance, human resources, learning and development, information technology, facilities, or administration.
• Experience leading operations across multiple organizational functions, ideally in a small or mid‑sized organization.
• Experience translating strategic priorities into operational plans, projects and initiatives, and leading their implementation across an organization.
• Knowledge of organizational development and change, with experience applying a range of approaches to organizational development and effectiveness.
• Strong knowledge and experience in human resources, financial management and administration.

Key competencies:

• Understands how different functions and priorities connect across an organization and develops practical systems and approaches to support day‑to‑day work.
• Builds trust, supports and coaches others, collaborates effectively, and applies policies and processes with sound judgment and flexibility.
• Manages multiple priorities, projects, deadlines and details while maintaining focus on broader organizational priorities.
• Anticipates needs, identifies issues early, and takes initiative to develop practical solutions with limited direction or support.
• Responds to changing needs, priorities and emerging issues. Adjusts plans, maintains momentum, and helps others navigate change.

The position package includes:

• Salary: $137,822 – $163,107commensurate with experience
• Benefits and pension
• Five weeks of paid vacation
• Paid personal and sick days

At the College of Midwives of Ontario, we are committed to creating a positive, diverse, and inclusive workplace. We value the lived, educational, and professional experience that people bring to their work. If you are excited about this role and believe you have the skills to be successful, we encourage to you to apply, even if your qualifications do not match every requirement in the job description.

In accordance with the Accessibility of Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, 1990, we encourage applications from all qualified candidates and will accommodate applicants’ needs throughout all stages of the selection process. If selected to participate in the recruitment and selection process, please inform the hiring committee of any accommodations you may require ensuring your equal participation.