Director of Operations

RECRUITMENT PARTNERS INC.; Edmonton; On-site; CAD 120,000 - 180,000; Full time

Job summary

RECRUITMENT PARTNERS INC. is seeking a Director of Operations to provide strategic and operational leadership across multi-service transportation and service-based operations in Canada.

You will oversee multiple business units, drive performance through KPIs, and ensure safety and regulatory compliance. The role requires a strong track record in transportation or fleet operations, with proven leadership across large teams and a focus on continuous improvement and digital transformation.

Qualifications

• Bachelor's degree in Business, Operations, Transportation, or a related field.
• 10+ years of leadership experience in transportation, logistics, fleet operations, or a related industry.
• Proven ability to lead multi‑department operations and large teams.
• Strong knowledge of transportation operations, fleet management, and regulatory compliance.
• Experience with safety programs, risk management, and incident response.
• Understanding of maintenance operations, including preventive maintenance and repair workflows.
• Strong financial acumen with experience in budgeting, forecasting, and cost control.
• Experience with operational systems, telematics, and data‑driven decision‑making.
• Excellent leadership, communication, and organizational skills.
• Strategic mindset with the ability to balance high‑level planning and hands‑on execution.

Responsibilities

• Develop and execute operational strategies aligned with organizational goals and growth plans.
• Lead and support multiple departmental managers across transportation, service, and operational functions.
• Monitor performance through KPIs, dashboards, and reporting, and implement continuous improvement initiatives.
• Oversee transportation operations to ensure service reliability, efficiency, and customer satisfaction.
• Ensure compliance with regulatory, safety, and operational standards.
• Optimize fleet utilization, maintenance programs, and service readiness.
• Oversee garage, maintenance, and repair operations, including preventive maintenance and turnaround times.
• Drive cost control across labour, parts, vendor management, and capital planning.
• Lead safety programs, including incident management, risk mitigation, and compliance with occupational health and safety standards.
• Support budgeting, forecasting, and financial performance in partnership with finance leadership.
• Build, coach, and develop high- performing leadership teams.
• Foster a strong culture focused on service excellence, safety, and continuous improvement.
• Develop and maintain relationships with key stakeholders, regulators, and external partners.
• Address escalated operational issues, incidents, and service challenges.
• Lead or support technology improvements, system optimization, and digital transformation initiatives.

Skills

Leadership

Strategic planning

Operations management

Budgeting & forecasting

Safety programs

Fleet operations

Regulatory compliance

Data-driven decisions

Communication

Team development

Education

Bachelor's degree in Business/Operations/Transportation

Tools

Telematics systems

Operational systems

Data analytics tools

Job description

Our client is seeking a Director of Operations to provide strategic and operational leadership across complex, multi-service operations within a transportation and service-based environment. This role is responsible for overseeing multiple business units, leading operational strategy, ensuring regulatory compliance, optimizing performance, and fostering a strong culture of safety and accountability. The ideal candidate will bring extensive leadership experience in transportation, logistics, or fleet-based operations, along with strong operational, financial, and people management capabilities.

Your Success Will Be Defined By Your Ability To

• Develop and execute operational strategies aligned with organizational goals and growth plans
• Lead and support multiple departmental managers across transportation, service, and operational functions
• Monitor performance through KPIs, dashboards, and reporting, and implement continuous improvement initiatives
• Oversee transportation operations to ensure service reliability, efficiency, and customer satisfaction
• Ensure compliance with all regulatory, safety, and operational standards
• Optimize fleet utilization, maintenance programs, and service readiness
• Oversee garage, maintenance, and repair operations, including preventive maintenance and turnaround times
• Drive cost control across labour, parts, vendor management, and capital planning
• Lead safety programs, including incident management, risk mitigation, and compliance with occupational health and safety standards
• Support budgeting, forecasting, and financial performance in partnership with finance leadership
• Build, coach, and develop high-­performing leadership teams
• Foster a strong culture focused on service excellence, safety, and continuous improvement
• Develop and maintain relationships with key stakeholders, regulators, and external partners
• Address escalated operational issues, incidents, and service challenges
• Lead or support technology improvements, system optimization, and digital transformation initiatives

Your strengths include:

• Bachelor's degree in Business, Operations, Transportation, or a related field
• 10+ years of leadership experience in transportation, logistics, fleet operations, or a related industry
• Proven ability to lead multi‑department operations and large teams
• Strong knowledge of transportation operations, fleet management, and regulatory compliance
• Experience with safety programs, risk management, and incident response
• Understanding of maintenance operations, including preventive maintenance and repair workflows
• Strong financial acumen with experience in budgeting, forecasting, and cost control
• Experience with operational systems, telematics, and data‑driven decision‑making
• Excellent leadership, communication, and organizational skills
• Strategic mindset with the ability to balance high-­level planning and hands‑on execution
• Ability to operate effectively in a fast‑paced, complex operational environment