Director of operations

Groupe SKYSPA; Boucherville; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a pioneering company in the spa industry, where well-being for clients and employees is paramount. As the Director of Operations, you will lead a dynamic team at FÖRENA, driving operational excellence while ensuring a memorable customer experience. This role offers a unique opportunity to work in a vibrant environment that values collaboration and personal growth. With competitive compensation, generous perks, and a focus on employee well-being, this position is perfect for a proactive leader ready to make a significant impact in a flourishing industry.

Benefits

Free access to spas

Generous discounts on treatments

Group insurance

Telemedicine services

Corporate RRSP program

Flexible hours

Qualifications

• 5 years of experience managing teams in hospitality or tourism.
• Bilingual in French and English with strong leadership skills.

Responsibilities

• Oversee operations and lead a team of over 100 people.
• Ensure safety, hygiene, and compliance of facilities.
• Optimize customer experience and coordinate with marketing.

Skills

Team Management

Customer Service

Operational Planning

Bilingual Communication

Stress Management

Education

Bachelor's degree in Tourism Management

Diploma in Hospitality

Tools

Microsoft Office

Job description

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February 5, 2025

Director of operations

Saint-Bruno-de-Montarville

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Are you dreaming of being part of a 100% Quebec-based company in a booming industry that values well-being for both its clients and employees?

Joining the SKYSPA Group means becoming part of a passionate team in a work environment where well-being and balance are at the heart of everything we do. We offer you more than just a job: a stimulating experience in a friendly, human-centered setting.

WELCOME TO YOUR FUTURE PLAYGROUND !

The SKYSPA Group is a leader and pioneer in the spa industry in Quebec, with four establishments under three banners: SKYSPA Brossard, SKYSPA Québec, FÖRENA Cité Thermale in Saint-Bruno, and Spa Nordic Station in Magog. Nearly 300 passionate individuals join our mission as employees or independent workers.

We are looking for a Director of Operations for FÖRENA, a visionary leader capable of instilling an entrepreneurial spirit and contributing to our ambitious vision.

What It Means To Work With Us

• A positive work environment surrounded by people who work together to achieve business results!
• A human-centered corporate culture focused on employee well-being;
• An undeniable team spirit;
• Free access to our 4 spas for you and a guest from Day 1;
• Generous discounts on all our treatments;
• Competitive compensation;
• Group insurance;
• Telemedicine services;
• A Corporate RRSP program;
• Flexible hours;
• And more!
  
  

YOUR MISSION

In close collaboration with our Head Office teams, you will oversee all operations at FÖRENA and lead a team of over 100 people. With the support of supervisors, you will contribute to our financial goals while ensuring impeccable service quality for a memorable customer experience. You love being hands-on, at the heart of projects and action!

Your Daily Responsibilities

• General operations management: planning, organizing, and controlling human and material resources;
• Maintenance: ensuring the safety, hygiene, cleanliness, and compliance of the facilities;
• Care: closely collaborating with the care supervisor to provide a high-level customer experience;
• Customer service: optimizing the customer experience, coordinating with marketing to maximize sales; actively participating during peak periods and supporting the supervisor and customer service advisors in all their tasks as needed;
• Restaurant: collaborating with the restaurant team to ensure smooth restaurant operations;
• Local marketing: leading local initiatives to create partnerships and increase the visibility and attendance at FÖRENA.
  
  

YOUR PROFILE

• Bachelor's degree or university diploma in tourism management, hospitality, or relevant training;
• 5 years of experience managing teams in tourism, hospitality, restaurant, or a similar sector;
• Positive and proactive leadership, rigor in priority management;
• Motivated by exceeding goals;
• Excellent stress management and decision-making skills;
• Bilingual, comfortable in French and English, with proficiency in Microsoft Office;
• You resonate with our corporate values: We are family, we are dedicated, we are genuine, we are passionate, we are heart-head balance.
  
  

JOIN US AND BE PART OF THIS UNIQUE ADVENTURE!

• Permanent full-time position (40 hours/week);
• Work schedule to be discussed;
• On-call availability to support your team as needed.