Director of Operational Risk & Resilience Insights

Canada Life; Toronto; On-site; CAD 128,000 - 178,000; Full time

Benefits offered by this job

Education reimbursement — up to $2,000

Flexible health and dental benefits

$5,000 mental health benefit

Volunteer day

Job summary

Great-West Lifeco is seeking a seasoned Director, Operational Risk and Resilience to mature risk reporting into proactive, decision-focused insights. You will integrate risk data across domains, partner with Compliance, Technology and Fraud, and develop dashboards to highlight what matters and actions required.

You will lead a high-performing team, deliver narrative risk insights to senior leadership, and drive data discipline and governance while improving reporting quality and efficiency.

Qualifications

• 5+ years of experience in risk management and related disciplines.
• Strong data, analytics and reporting skills.
• Ability to turn complex risk information into actionable executive insights.
• Experience developing or enhancing risk reporting frameworks.
• Solid understanding of operational risk, controls and regulatory expectations.
• Demonstrated leadership, judgement and execution skills.
• Interest in AI, automation and modern reporting practices.

Responsibilities

• Lead the development of decision-focused Operational Risk & Resilience reporting and analytics.
• Deliver clear, actionable insights by translating complex risk information into narratives.
• Connect operational risk data across risks, controls, issues, events, losses and regulatory requirements.
• Provide independent challenge to ensure reporting is accurate and decision-focused.
• Develop dashboards, metrics, KRIs and analytics for proactive risk management.
• Partner with Risk, Compliance, Data and Technology to improve reporting and data quality.
• Identify emerging risk themes, trends, and forward-looking indicators.
• Establish reporting standards, governance and data discipline.
• Improve reporting processes, tools and production efficiency.
• Track team performance and continuous improvement outcomes.
• Build strong stakeholder relationships and drive cross-functional alignment.

Skills

Risk management

Operational risk

Analytics

Reporting

Leadership

Communication

AI/automation awareness

Job description

Great-West Lifeco is seeking a seasoned Director, Operational Risk and Resilience to mature risk reporting into proactive, decision-focused insights. You will integrate risk data across domains, partner with Compliance, Technology and Fraud, and develop dashboards to highlight what matters and actions required.

You will lead a high-performing team, deliver narrative risk insights to senior leadership, and drive data discipline and governance while improving reporting quality and efficiency.