Director of Information Technology

STACK IT Recruitment; Hamilton; On-site; CAD 140,000 - 160,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Director of Information Technology for their Waterdown office, who will lead IT strategy and operations. This role demands an innovative leader with at least 10 years in IT management, comfortable in a dynamic environment. The candidate will ensure technology supports an exceptional guest experience, manage IT projects, and drive continuous improvement, while supervising a collaborative team. A competitive salary of $140,000 to $160,000 is offered along with comprehensive benefits and opportunities for professional development.

Benefits

Paid Time-Off

Comprehensive Benefits Package

Annual Budget for Professional Development

Discounts Across All Locations

Qualifications

• Minimum 10 years of experience in IT support and management.
• Proven experience in IT leadership roles and complex environments.
• In-depth knowledge of IT infrastructure, systems, and best practices.

Responsibilities

• Oversee daily IT operations and maintain relationships across departments.
• Develop and implement IT strategies aligned with business objectives.
• Lead and mentor the IT team, fostering a culture of innovation.

Skills

Leadership

Project Management

Communication

Problem Solving

Education

Certification in relevant IT disciplines (e.g., CISSP, PMP)

Tools

Active Directory

Windows Server

VMware

O365

SharePoint

OneDrive

Job description

Ready to lead the tech strategy behind an exceptional guest experience?

Our client in Waterdown, ON is looking for a Director of Information Technology to bring innovation, leadership, and reliability to their growing hospitality business.

Who You Are :

You're a strategic and service-oriented IT leader who thrives in dynamic, fast-paced environments. With a passion for technology and a deep appreciation for hospitality, you bring the perfect balance of technical expertise and people-first leadership. You're not just keeping systems running - you're constantly thinking ahead, anticipating business needs, and driving innovation. Comfortable navigating the demands of a 24 / 7 operation, you’re ready to take ownership of IT strategy, lead a team, and elevate the tech experience across the organization.

Work Type :

• Fully Onsite – 5 days a week in office
• 9am – 5pm, Mon-Fri – some weekend / off hours work may be required

Requirements

What You’ll Do :

• Oversee daily IT operations and maintain professional relationships across all departments and locations
• Develop and implement IT strategies aligned with the company’s business objectives
• Lead, mentor and grow the IT team, fostering a culture of innovation, collaboration and continuous improvement
• Participate in regional systems meetings to share best practices
• Provide high-level support to admin users as per Service Level Agreements
• Ensure critical systems (PMS, POS, etc.) are operational 24 / 7
• Ensure the reliability and performance of IT infrastructure, including servers, networks, and data centers
• Lead coordination of new system acquisitions and major projects from conception to completion, ensuring they are delivered on time, within scope, and budget
• Establish product lifecycle management and 10-year capital planning for technology
• Prepare and manage IT operating and capital budgets
• Liaise and negotiate with vendors and service providers to procure IT products and services

What We’re Looking For :

• A minimum of 10 years of experience in IT support and management
• Proven experience in an IT leadership role, with a strong track record of managing complex IT environments
• A strong leader who can drive change and unite a team
• In-depth knowledge of IT infrastructure, systems, and best practices
• Excellent project management skills with the ability to prioritize and manage multiple tasks
• Outstanding communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels
• Strategic thinker with a proactive approach to problem solving and decision-making
• Experience in the hospitality industry would be considered an asset
• Experience managing and administering Active Directory, Windows Server, and VMware
• Knowledge of network protocols and security controls
• Familiarity with managing Windows Server, O365, SharePoint, and OneDrive
• Experience with wireless and wired LAN technologies, Firewalls, VPN, routing, switching, VoIP and telephony
• Familiarity with ITIL and other IT service management frameworks
• Certification in relevant IT disciplines (e.g., CISSP, PMP)
• Knowledge of PCI compliance

What Makes This Role Exciting?

• Impactful Leadership - Shape the IT vision and strategy for a growing hospitality brand.
• Blend of Tech & Service - Work at the intersection of technology and guest experience in a 24 / 7 environment.
• End-to-End Ownership - Lead systems, infrastructure, communications, and future tech planning.
• Collaborative Culture - Join a passionate, service-driven team where your ideas and leadership matter.
• Base Salary : $140,000 - $160,000
• Paid Time-Off : Recharge and unwind – you earned it!
• Comprehensive Benefits Package : Supporting your health and well-being
• Annual Budget for Professional Development
• Perks You Can Enjoy – Discounts Across All Locations!

Ready to Elevate Your Career? Apply Now!

At STACK IT Recruitment , we connect top talent with standout opportunities. If you meet at least 70% of the qualifications, we encourage you to apply, we’d love to chat!

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Director Of Information Technology • Waterdown, ON, CA