Director of Delivery

Foreground; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

Foreground is a boutique 360° agency specializing in integrated marketing, creative campaigns, experiential, digital, social, and content production for North America’s most ambitious brands. As Director of Delivery, you’ll own how work gets delivered across Foreground, leading our Project Management and Program Management teams while partnering with agency leadership, Account, Strategy, Creative, Digital, Social, and Experiential. This isn’t a traditional project management role.

Responsibilities

• Own delivery excellence across every client engagement.
• Establish consistency in how work is planned, resourced, executed, and delivered across the agency.
• Identify risks early and solve problems before they become client issues.
• Continuously improve how work moves through Foreground.
• Build and refine the operational systems that power the agency.
• Establish agency-wide delivery standards, governance, and best practices.
• Develop scalable processes that improve quality without slowing talented people down.
• Improve planning, resource management, forecasting, reporting, and delivery workflows.
• Challenge processes that aren’t working and build better ones.
• Help us scale intelligently without turning a boutique agency into a bureaucracy.
• Lead, mentor, and develop our Project Managers and Program Managers.

Job description

Foreground is a boutique 360° agency specializing in integrated marketing, creative campaigns, experiential, digital, social, and content production for some of North America’s most ambitious brands.

We build ideas that pull our clients into the Foreground.

Impossible to ignore.

We’re intentionally small, highly collaborative, and obsessed with doing exceptional work. Our clients trust us with complex programs because they know we’ll figure out what others can’t.

As we continue to grow, we’re looking for a Director of Delivery to build and lead the operational backbone of the agency.

This isn’t a traditional project management role.

You’ll own how work gets delivered across Foreground, leading our Project Management and Program Management teams while partnering directly with agency leadership, Account, Strategy, Creative, Digital, Social, and Experiential.

Your job is to create the systems, standards, and culture that allow talented people to do exceptional work without adding layers of unnecessary process.

You’ll help us scale while protecting the things that matter: great work, confident clients, strong teams, and healthy margins.

Director of Delivery

Agency Operations & Integrated Delivery

The Role

Foreground is a boutique 360° agency specializing in integrated marketing, creative campaigns, experiential, digital, social, and content production for some of North America’s most ambitious brands.

We build ideas that pull our clients into the Foreground.

Impossible to ignore.

We’re intentionally small, highly collaborative, and obsessed with doing exceptional work. Our clients trust us with complex programs because they know we’ll figure out what others can’t.

As we continue to grow, we’re looking for a Director of Delivery to build and lead the operational backbone of the agency.

This isn’t a traditional project management role.

You’ll own how work gets delivered across Foreground, leading our Project Management and Program Management teams while partnering directly with agency leadership, Account, Strategy, Creative, Digital, Social, and Experiential.

Your job is to create the systems, standards, and culture that allow talented people to do exceptional work without adding layers of unnecessary process.

You’ll help us scale while protecting the things that matter: great work, confident clients, strong teams, and healthy margins.

What Success Looks Like

Success here isn’t measured by completed timelines.

It’s measured by whether the agency works better because you’re here.

You’ll know you’re succeeding when:

• Our teams know exactly what they own and have the confidence to deliver it.
• Projects are consistently delivered on time, on budget, and to an exceptional standard.
• Leadership has clear visibility into resourcing, capacity, project health, and profitability.
• Delivery issues are identified and solved before they become client problems.
• Our Project Managers and Program Managers operate with greater ownership, accountability, and confidence.
• Processes make us faster and better without creating unnecessary bureaucracy.
• Clients trust us with increasingly complex and ambitious work.
• Foreground can continue to grow without sacrificing the quality of our work or our culture.

Ultimately, you’ll build a delivery organization that leadership trusts completely.

Responsibilities

Own Agency Delivery

• Own delivery excellence across every client engagement.
• Ensure integrated programs are delivered on time, on budget, and to the highest standard.
• Lead high-profile or high-risk engagements that require senior operational leadership.
• Establish consistency in how work is planned, resourced, executed, and delivered across the agency.
• Identify risks early and solve problems before they become client issues.
• Continuously improve how work moves through Foreground.
  

Build Better Operations

• Build and refine the operational systems that power the agency.
• Establish agency-wide delivery standards, governance, and best practices.
• Develop scalable processes that improve quality without slowing talented people down.
• Improve planning, resource management, forecasting, reporting, and delivery workflows.
• Challenge processes that aren’t working and build better ones.
• Help us scale intelligently without turning a boutique agency into a bureaucracy.
  

Drive Commercial Performance

• Own delivery utilization, billable efficiency, project health, and profitability.
• Partner with leadership on forecasting, staffing, and capacity planning.
• Maintain visibility into budgets, resourcing, scope, and commercial performance across the agency.
• Ensure projects remain commercially healthy from kickoff through completion.
• Recognize when scope, resources, or timelines are moving in the wrong direction and act early.
  

Build a High-Performance Team

• Lead, mentor, and develop our Project Managers and Program Managers.
• Set a high standard for ownership, accountability, communication, and execution.
• Conduct performance reviews, coaching, hiring, onboarding, and career development.
• Give people the tools and clarity they need to make decisions without constant escalation.
• Build a delivery team that thrives under pressure without creating unnecessary stress.
• Create future leaders, not just better task managers.