Director of Client Delivery & Success
Chrono Innovation Inc.
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Benefits offered by this job
Job summary
Qualifications
- 8+ years of experience in software delivery, program management, or client-facing roles.
- Proven experience leading portfolio-level delivery across multiple concurrent programs.
- Strong background in client-facing environments, ideally in consulting.
Responsibilities
- Build and maintain trusted executive-level relationships with key clients.
- Own delivery profitability, ensuring alignment with budget.
- Identify delivery risks and lead mitigation strategies.
Skills
Tools
Job description
Chrono Innovation is a fast-growing tech startup that provides a cutting-edge solution to help people manage their time more effectively. Our platform, Chrono Platform, is designed to optimize productivity and streamline workflows by automating time-tracking and task management.
At Chrono, we arm upstarts with the tools to adapt and thrive quicker.
We’re here for when our partners need a fresh perspective, an ambitious advantage and a strong, wise ally to set them up for success.
We deliver innovative and creative solutions so our partners can remain focused, nimble and daring. We earn the trust of our partners through transparency, honesty and reliable delivery.
People:
Our clients aren’t clients, they’re our partners. They’re people with whom we build meaningful, mutually beneficial long-term relationships.
We earn the trust of our partners through transparency, honesty, and reliable delivery. To nurture the relationship, we get to know them as people — through natural conversation, we learn about them and their lives.
Clarity:
We rely on clarity to strengthen our partnerships. We keep our partners informed every step of the way — they’re never left wondering about the state of their initiatives.
- Product Development
- Software Engineering
- Growth & Acceleration
- Software talent hiring
As a Director of Client Delivery & Success, you will be accountable for portfolio performance, client trust, and commercial sustainability across all service engagements.
You will lead the Project Management function and ensure predictable, high-quality delivery across multiple concurrent programs. Acting as the executive liaison for strategic accounts, you will build long-term client partnerships while safeguarding delivery governance, profitability, and operational discipline.
You will work closely with Engineering, Operations, and Sales to:
- Ensure alignment between client expectations, delivery feasibility, and business objectives
- Maintain full portfolio visibility and proactively manage risk
- Protect delivery margins while driving predictable outcomes
- Enable account growth and long-term retention
This role sits at the intersection of client strategy, delivery governance, and commercial performance, with direct impact on Chrono’s scalability and reputation.
Chrono Innovation is looking for a Director of Client Delivery & Success who will:
Client Leadership & Executive Partnership
- Build and maintain trusted executive-level relationships with key clients
- Act as executive sponsor for strategic accounts
- Lead QBRs and governance forums to ensure alignment and transparency
- Protect and strengthen long-term client partnerships
- Own full portfolio visibility across accounts, priorities, and delivery health
- Define and enforce delivery frameworks, KPIs, and operating cadence
- Ensure consistent standards in reporting, forecasting, and execution discipline
- Drive predictable outcomes across multiple concurrent programs
Commercial & Profitability Ownership
- Own delivery profitability (burn vs. budget, margin control, trade-offs)
- Make structured decisions balancing client satisfaction and financial sustainability
- Ensure scope alignment and commercial discipline across engagements
Risk Management & Escalation Leadership
- Identify delivery and client risks early
- Lead mitigation strategies and executive escalations when required
- Protect client trust during complex or high-pressure situations
Cross-Functional Alignment
- Collaborate with the Director of Engineering & Delivery on capacity trade-offs and feasibility
- Align with Product and Operations to ensure cohesive execution
- Translate executive strategy into operational delivery plans
Account Growth & Retention
- Identify expansion opportunities in partnership with Sales
- Oversee account health tracking and renewal strategy
- Drive long-term value creation within strategic accounts
PM Leadership & Organizational Maturity
- Lead, coach, and elevate the Project Management function
- Strengthen delivery discipline, forecasting accuracy, and operational maturity
- Build scalable systems and processes to support Chrono’s growth
- 8+ years of experience in software delivery, program management, or client-facing leadership roles
- Proven experience leading portfolio-level delivery across multiple concurrent programs
- Strong background in client-facing environments, ideally within consulting or services-based organizations
- Demonstrated ownership of delivery governance, operational cadence, and performance metrics
- Experience managing commercial aspects of delivery (burn vs. budget, trade-offs, margin control)
- Experience leading and developing Project Managers or delivery teams
- Strong understanding of software development lifecycles and engineering constraints
- Experience collaborating closely with technical leadership on feasibility and capacity alignment
We are looking for someone who:
- Thinks at the portfolio level, not just the project level
- Balances client trust with commercial discipline
- Communicates clearly and confidently at the executive level
- Leads with structure, predictability, and accountability
- Proactively identifies risk and drives resolution
- Builds scalable systems that support growth
- Thrives in a fast-moving, scale-up environment
You will work in teams building solutions using:
- TypeScript / Node
- .NET
- React / Vue
- REST APIs
- Cloud-native and CI/CD environments
- AI: Claude Code / Claude / Chatgpt
While this is not a hands-on engineering role, the Director of Client Delivery & Success must:
- Understand modern web application architecture and delivery constraints
- Be comfortable discussing technical feasibility and trade-offs with Engineering leadership
- Interpret delivery risks related to scalability, integrations, and release cycles
- Align client expectations with technical realities
A strong understanding of Agile software delivery environments and cross-functional collaboration between Product, Engineering, and Delivery teams is essential.
- Slack
- Github
- Google Workspace
Job Type: Full-time, Permanent
You set the standard for delivery excellence.
You have led complex service portfolios and understand that exceptional client experience is built on structure, discipline, and executive-level clarity. You don’t simply manage projects, you orchestrate performance across teams, accounts, and stakeholders.
You are trusted by executives. You communicate with precision, navigate complexity with confidence, and make difficult trade-offs without compromising long-term relationships.
You bring operational rigor. You design governance frameworks, establish strong delivery cadence, and ensure visibility across portfolio health, risk, and profitability. Predictability is not an aspiration for you — it is a non-negotiable.
You elevate people. You coach Project Managers toward higher standards, hold teams accountable, and build a culture where ownership and delivery excellence are embedded.
You anticipate risk before it becomes visible. You protect client trust, margins, and delivery stability through disciplined oversight and decisive leadership.
Above all, you believe that excellence in client delivery is a competitive advantage and you are motivated to build an organization where performance, trust, and commercial sustainability reinforce one another.
At Chrono Innovation, we invest in employee wellness. Working with us includes:
- Flexible schedule with a hybrid work model (3 days per week in the office).
- Offices in Griffintown’s vibrant neighborhood, with a bright, open-space work environment.
- Personalized collective insurance coverage.
- 24/7 physical and psychological telemedicine for you and your family.
- Access to the ChronoCare well-being program.
- Paid training and courses through the Chrono University program.
- Opportunities to develop new skill sets and grow your career
- Registered Retirement Savings Plan (RRSP) and Registered Education Savings Plan (RESP) options.
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