Director of Brokerage Operations

Midland Transport; Dieppe; On-site; CAD 85,000 - 120,000; Full time

Job summary

Midland Transport seeks a Director of Brokerage Operations to lead strategic initiatives in Dieppe, NB. The role involves overseeing a team, establishing operational goals, and optimizing processes to enhance service quality and efficiency. The successful candidate will possess extensive experience and strong leadership skills, contributing to the company's commitment to superior service delivery.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Health & Wellness reimbursements

3 weeks' paid vacation

Free parking and onsite amenities

Qualifications

• Minimum of 12 years of relevant work experience.
• Excellent mentoring and leadership skills.
• Strong skills in prioritization and problem-solving.

Responsibilities

• Develop operational strategies and lead a team of regional managers.
• Establish governance and quality audit processes for performance monitoring.
• Manage annual budget planning for Brokerage operations.

Skills

People management

Problem-solving

Communication

Organizational

Education

University Degree in a related discipline

Job description

Job Description

Midland Transport is currently seeking a Director of Brokerage Operations to be based out of our Head Office in Dieppe, NB. The successful candidate will develop strategic short- and long-term operational goals for Brokerage, liaising with Senior Leaders and Operations Teams to balance demands effectively.

Benefits of Joining Midland

• A dynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, including gym memberships, fitness classes, or online workout programs
• 3 weeks' paid vacation
• Free parking, an onsite fitness center open 24/7, and an onsite cafeteria
• Maternity leave top-up program
• Growth and progression opportunities within Midland Transport and the larger JD Irving group of companies

Responsibilities

1. Develop functional strategies and specific objectives for Operations Managers. Lead a team of regional managers to oversee service, capacity, and cost for both Affiliate & Non-Affiliate customers.
2. Establish and maintain governance and quality audit processes to monitor operational performance and drive improvements using analytics.
3. Identify operational problems and achieve high performance at optimal costs.
4. Manage annual budget planning for both outsourced and Brokerage operations, leading overall strategy, metrics, and processes to optimize the network.
5. Understand and deliver on Affiliate supply chains, identifying best practices in transportation management.
6. Lead S&OE with Affiliates, ensuring communication of forecasts and changes to relevant teams.
7. Establish and maintain strong carrier and customer relationships across regions and ensure adequate FTE to support new business.

Qualifications

• University Degree in a related discipline
• Minimum of 12 years of relevant work experience
• Excellent people management, mentoring, coaching, and leadership skills
• Strong problem-solving and prioritization skills
• Excellent interpersonal, communication, and organizational skills

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates across Canada and the U.S., with a team of 20,000 dedicated employees. We foster a culture of integrity, inclusivity, and talent development, offering opportunities to grow across various divisions.

We are committed to accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to disability can be made at any stage of employment. We encourage applicants to share their needs to ensure equitable opportunities.

Many applicants apply only when they meet all criteria; however, we value diversity and inclusion, and encourage you to apply even if you do not meet every requirement.

We appreciate your interest; only selected candidates will be contacted.

About The Team

With over 50 years in transportation, Midland Transport has grown into a dynamic company across Atlantic Canada, Quebec, Ontario, and the northeastern U.S. Our success is driven by our dedicated team of 1,900 employees, drivers, and owner-operators, aligned with our values of delivering superior quality service.