Director of Appeals

Manitoba Government; Winnipeg; On-site; CAD 77,000 - 99,000; Full time

Benefits offered by this job

Defined pension plan

Life insurance

Long-Term Disability

Health, dental & vision

Extended health care

Health spending account

Flexible work arrangements

Generous vacation entitlements

Job summary

The Manitoba government invites applications for the Director of Appeals (XO4) in Winnipeg, MB. This senior role oversees the Residential Tenancies Commission's administration and adjudicative support, supervising staff and ensuring compliance with The Residential Tenancies Act.

The position offers a competitive salary and full-time status. Responsibilities include policy development, staff leadership, and coordinating administrative needs to deliver high-quality public service and training for

Qualifications

• Understanding of quasi-judicial decision-making processes and operations.
• Knowledge of administrative law, including procedural fairness and natural justice.
• Excellent interpersonal skills for collaboration with staff and stakeholders.
• Significant leadership and management experience supervising a team providing public-facing client service delivery.
• Excellent written and verbal communication, including reports, briefing materials and policies.
• Experience interpreting legislation and explaining complex legal matters clearly.
• Experience developing, interpreting, implementing and revising policies and procedures.
• Strong organizational skills to manage multiple priorities, deadlines and competing demands.
• Advanced computer skills and experience in office administration and finance.

Responsibilities

• Overall administration and operational management of the Residential Tenancies Commission.
• Supervision and management of staff and coordination of administrative needs.
• Develop and implement policies and procedures to ensure high service standards.
• Support Commissioners and panel members on complex legal and financial issues; assist with training.
• In absence of the Chief Commissioner, assume overall management of the Commission.

Skills

Quasi-judicial processes

Administrative law

Procedural fairness

Natural justice

Interpersonal skills

Stakeholder relationships

Leadership & management

Written & verbal communication

Legislation interpretation

Policy development

Organization & prioritization

Office administration & finance

Job description

Director of Appeals

XO4 Director of Appeals

Regular/full-time

Public Service Delivery

Residential Tenancies Commission, Consumer Protection

Winnipeg MB

Advertisement Number: 45623

Salary(s): XO4 $77,090.00 - $99,331.00 per year

Closing Date: November 14, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation.The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

Duties

The Residential Tenancies Commission (Commission) is a specialized quasi-judicial tribunal that hears appeals from orders of the Director of the Residential Tenancies Branch concerning residential tenancies matters. The Commission conducts public hearings and issues orders and decisions regarding those appeals. This position is responsible for the overall administration and operational management of the Commission and provides highly specialized support of the Commission's adjudicative functions. The position is accountable for supervision and management of staff, operational planning, coordination of administrative needs, and the development and implementation of policies and procedures to ensure the Commission delivers a high standard of service in a complex and changing environment. The position is responsible for ensuring the effective administration of, and compliance with, the legislation within the Commission's jurisdiction, primarily The Residential Tenancies Act, and for supporting the Commission in the exercise of its statutory decision-making responsibilities and its adherence to natural justice and procedural fairness obligations. The position also provides information and support to Commissioners and panel members on complex legal and financial issues and assists with their training and development. In the absence of the Chief Commissioner, the position assumes responsibility for the overall management of the Commission.

Qualifications

Essential

• Understanding of quasi-judicial decision-making processes and operations and knowledge of administrative law principles, including procedural fairness and natural justice.
• Excellent interpersonal skills with the ability to work collaboratively and maintain effective working relationships with staff, the public, and other stakeholders.
• Significant leadership and management experience including supervising and supporting a team responsible for providing public-facing client service delivery, including onboarding, training, performance development, workforce planning, recruitment, and conflict resolution.
• Excellent written and verbal communication skills, including the ability to prepare reports, briefing materials, policies, and correspondence.
• Experience interpreting legislation and ability to explain complex legal and/or procedural matters clearly and effectively.
• Experience developing, interpreting, implementing, and revising policies and procedures.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and competing demands.
• Advanced computer skills and experience in office administration including experience in financial administration.

Desired

• Working knowledge of Manitoba's residential tenancies laws, specifically The Residential Tenancies Act.
• Experience working at a quasi-judicial administrative tribunal.

Conditions of Employment

• Must be legally entitled to work in Canada
• Possess and maintain a satisfactory criminal record check

Why Work for Manitoba Government?

The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work-life balance.

Financial Security

• Attractive salaries
• Defined pension plan
• Life insurance coverage
• Long-Term Disability Plan

Benefit Plan

• Employer paid health care benefits including health, dental and vision
• Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more
• Annual health spending account for eligible employees

Commitment to Health and Wellness

• Employee and Family Assistance Program
• Paid time-off including sick leave, wellness days and family related leave days
• Flexible work arrangements for eligible positions
• Generous vacation entitlements, increasing with years of service
• Parental, maternity, and adoptive leave options

Professional Growth & Development

We want our employees to thrive and grow and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and leadership development programs to help achieve these goals.

Organizational Culture and Values

The Manitoba government is committed to a work environment and culture that values and recognizes every employee. When we look at Manitoba's Public Service, we see a reflection of Manitoba's diversity. We come from differing educational, cultural, and ethnic backgrounds and work in a wide array of jobs across the province, we are all public servants.

Impact on Manitoba's Future

By working for Manitoba's Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will impact both current and future generations

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

We thank all who apply and advise that only those selected for further consideration will be contacted.