Director of Account Management

Nuvolum; Eastern Ontario; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Account Management to lead their account management team. This pivotal role involves overseeing client relationships, developing long-term strategies for account growth, and collaborating with cross-functional teams to deliver tailored solutions. The ideal candidate will have a strong background in account management and sales, exceptional leadership skills, and a passion for driving client success. Join a family of innovators dedicated to pushing boundaries and delivering excellence, where your contributions will significantly impact the trajectory of the business. If you're ready to grow with a forward-thinking team, this opportunity is for you.

Qualifications

• 6+ years in account management with 4+ years in leadership.
• Proven track record in client satisfaction and revenue growth.

Responsibilities

• Lead the Account Management team, ensuring client satisfaction and growth.
• Develop strategies for client success and collaborate with cross-functional teams.

Skills

Account Management

Client Success

Sales Acumen

Leadership

Relationship Building

Strategic Thinking

Communication Skills

Project Management

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Tools

ClickUp

Wrike

Basecamp

Job description

Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to clients across the United States, Canada, and Australia, enabling them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way.

Our full-service, integrated marketing and PR firm takes pride in everything we do. Our diverse and talented team is inspired to bring ideas forward, continue learning, and provide mutual support. We champion each other’s successes and lean in when challenges need solving. Together, we create an environment where every team member can rise to the occasion and exceed expectations.

We’re seeking a Director of Account Management to drive strategic leadership and growth across our account management team. This individual will oversee client relationships, develop long-term strategies to retain and grow accounts, and lead a team of account managers to exceed client expectations. As a seasoned professional with a strong background in account management and sales, you will have the vision, leadership, and hands-on approach needed to ensure our clients thrive.

Duties and Responsibilities include, but may not be limited to:

• Lead and manage the Account Management team, providing strategic direction, mentorship, and professional development to team members.
• Act as the senior point of contact for accounts, ensuring long-term client satisfaction, retention, and growth.
• Develop and execute strategies for client success that align with Nuvolum’s business objectives and drive revenue growth.
• Collaborate with cross-functional teams, including sales, marketing, PR, and creative departments, to deliver innovative solutions tailored to client needs.
• Serve as a trusted advisor to clients, understanding their business objectives, challenges, and industries to provide impactful recommendations.
• Oversee team performance, including setting KPIs, tracking progress, and driving accountability to meet or exceed goals.
• Identify opportunities for account growth and lead efforts to upsell and cross-sell Nuvolum’s services, ensuring clients receive maximum value.
• Foster a culture of proactivity and innovation within the team, encouraging solutions-oriented thinking and a client-first mindset.
• Lead by example in managing high-profile accounts, demonstrating expertise in client strategy, sales tactics, and relationship building.
• Monitor and stay ahead of trends in marketing, PR, and industry-specific developments to provide strategic insights and guidance to clients and teams.

Essential Skills and Qualifications:

• 6+ years of experience in account management, client success, or related fields, with 4+ years in a leadership role.
• Proven track record of driving client satisfaction, revenue growth, and team performance.
• Strong sales acumen with demonstrated success in upselling, cross-selling, and negotiating high-value contracts.
• Exceptional leadership and team-building skills, with experience managing and mentoring high-performing teams.
• In-depth understanding of marketing, PR, and digital strategies, including SEO, social media, Google Analytics, PPC, PR, and branding.
• Excellent relationship-building and interpersonal skills, with the ability to navigate high-level conversations and foster trust.
• Strategic thinker with the ability to translate client goals into actionable plans while maintaining a big-picture perspective.
• Highly organized, detail-oriented, and results-driven, with expertise in managing multiple projects and priorities.
• Strong verbal and written communication skills, capable of representing the organization in client-facing and public settings.
• Proficiency in project management tools (e.g., ClickUp, Wrike, Basecamp) and CRM platforms.
• Bachelor's degree in business, marketing, or a related field.
• A self-starter with an entrepreneurial mindset, capable of thriving in a fast-paced and dynamic environment.

Why Join Us?
At Nuvolum, we’re not just a team—we’re a family of innovators dedicated to pushing boundaries and delivering excellence. As the Director of Account Management, you’ll play a pivotal role in shaping our client relationships and the trajectory of our business.

If you’re ready to make a significant impact, grow with a forward-thinking team, and take your career to the next level, we’d love to hear from you.

This is a hybrid position, with the expectation you will be able to come to the office once or twice a week as needed. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; we cannot provide visa sponsorship.