Director, New Accounts & Documentation – Wealth Mgmt

RBC; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

RBC is seeking a Director, New Accounts and Documentation in Toronto to set strategic direction for aligning service standards with firm-wide initiatives. You will serve as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks.

You will lead department managers to drive performance, oversee risk controls, implement process improvements, and act as a trusted advisor on

Qualifications

• Operations experience with risk and control discipline.
• 4-year degree from an accredited university is required.
• 7+ years of securities or banking experience.
• 7+ years demonstrated and sound managerial experience leading and managing large teams.
• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook).
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.

Responsibilities

• Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism.
• Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance.
• Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service.
• Serve as senior-level advisor for decision-making across all groups within scope.
• Establish and maintain credible relationships with clients, internal business lines, and external vendors.
• Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure compliance with guidelines.
• Manage department budget, financial forecasts, staffing models, and metric tracking.
• Support career development and align with RBC goals.
• Collaborate across teams to develop better solutions and foster enterprise thinking.
• Accept and execute change while supporting employees through transitions.

Skills

Adaptability

Business Performance Management

Customer Service

Decision Making

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

4-year degree from an accredited university

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

RBC is seeking a Director, New Accounts and Documentation in Toronto to set strategic direction for aligning service standards with firm-wide initiatives. You will serve as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks.

You will lead department managers to drive performance, oversee risk controls, implement process improvements, and act as a trusted advisor on