Director, Network Build

Xplore Inc.; Calgary; On-site; CAD 70,000 - 110,000; Full time

Job summary

Xplore Inc. in Calgary, AB, is seeking an experienced Network Administrator / NOC Network Engineer for on-site support of enterprise networks. You will manage L2/L3 issues, Cisco routers/switches, Meraki SD-WAN, DNS/DHCP/IPAM, and documentation in a 24x7 shift-based environment.

The role requires strong troubleshooting, teamwork, and the ability to handle multiple priorities in a fast-paced NOC and shift-based setting.

Qualifications

• 6 to 10 years of hands-on NOC / Network Administration experience.
• Strong hands-on Cisco Routing & Switching experience.
• Experience with Cisco Meraki SD-WAN.
• Experience supporting enterprise routers, switches, WLCs, and firewalls.
• Strong TCP/IP, Layer 1/Layer 2 troubleshooting, DNS, DHCP, and IPAM knowledge.
• Experience with network monitoring, alerting, incident management, and ticketing tools.
• Excellent communication and coordination skills.
• Ability to manage multiple priorities in a fast-paced NOC environment.
• Willingness to work 24x7 shifts, including weekends and holidays.

Responsibilities

• Provide L2/L3 network support in an enterprise NOC environment.
• Monitor and troubleshoot routing, switching, and Layer 1/Layer 2 network issues.
• Support and maintain Cisco routers, switches, WLCs, firewalls, and Meraki SD-WAN environments.
• Troubleshoot network outages, connectivity issues, performance problems, and service disruptions.
• Monitor network performance, alerts, and incidents and ensure timely resolution.
• Manage incidents, escalations, and service requests according to operational SLAs.
• Coordinate with ISPs, vendors, and internal infrastructure teams for issue resolution.
• Support DNS, DHCP, and IP Address Management (IPAM).
• Maintain network documentation, configurations, and operational procedures.
• Collaborate with cross-functional teams and provide technical support to end users.
• Work effectively in a 24x7 shift-based NOC support model.

Skills

NOC / Network Administration

Cisco Routing & Switching

TCP/IP Troubleshooting

24x7 Shift Work

Network Troubleshooting

Communication

Prioritization

Education

CCNA certification

Tools

Cisco Routers

Cisco Switches

Meraki SD-WAN

WLCs

Firewalls

DNS/DHCP/IPAM

Monitoring Tools

Job description

Role: Network Administrator / NOC Network Engineer

Location: Calgary, AB

Work Model: Onsite

Employment Type: Full-time permanent

Job Description

We are seeking an experienced Network Administrator / NOC Network Engineer with strong hands-on experience supporting enterprise network environments. The ideal candidate will have expertise in Cisco Routing & Switching, Meraki SD-WAN, network troubleshooting, and NOC operations and must be comfortable working in a 24x7 shift-based support environment.

Key Responsibilities

• Provide L2/L3 network support in an enterprise NOC environment.
• Monitor and troubleshoot routing, switching, and Layer 1/Layer 2 network issues.
• Support and maintain Cisco routers, switches, WLCs, firewalls, and Meraki SD-WAN environments.
• Troubleshoot network outages, connectivity issues, performance problems, and service disruptions.
• Monitor network performance, alerts, and incidents and ensure timely resolution.
• Manage incidents, escalations, and service requests according to operational SLAs.
• Coordinate with ISPs, vendors, and internal infrastructure teams for issue resolution.
• Support DNS, DHCP, and IP Address Management (IPAM).
• Maintain network documentation, configurations, and operational procedures.
• Collaborate with cross-functional teams and provide technical support to end users.
• Work effectively in a 24x7 shift-based NOC support model.

Required Skills

• 6 10 years of hands-on NOC / Network Administration experience.
• Strong hands-on expertise in Cisco Routing & Switching.
• Experience with Cisco Meraki SD-WAN.
• Experience supporting enterprise routers, switches, WLCs, and firewalls.
• Strong knowledge of TCP/IP, Layer 1/Layer 2 troubleshooting, DNS, DHCP, and IPAM.
• Experience with network monitoring, alerting, incident management, and ticketing tools.
• Strong troubleshooting and analytical skills.
• Excellent communication and coordination skills.
• Ability to manage multiple priorities in a fast-paced NOC environment.
• Willingness to work 24x7 shifts, including weekends and holidays as required.

Preferred Skills

• Hands-on experience with Cisco Meraki environments.
• Knowledge of SD-WAN technologies.
• Exposure to Data Center networking.
• Experience working with enterprise network monitoring and ticketing platforms.
• Cisco CCNA certification or equivalent knowledge.