Director, IT Change Management

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 110,000 - 206,000; Full time

Job summary

A leading company in financial services is seeking a Director of IT Change Management in Toronto. The successful candidate will lead a global IT Service Management process, enhance existing procedures, and mentor a distributed team. Ideal candidates have strong ITIL knowledge and significant leadership experience, alongside a bachelor's degree in a related field.

Benefits

Competitive salary and benefits packages

Growth trajectory and professional development

Flexible work policies and strong work-life balance

Qualifications

• Minimum 5 to 7 years in IT Change Management leadership role.
• Bachelor degree or equivalent experience required.

Responsibilities

• Lead IT Change Management process for global enterprise.
• Drive and coach a team of Change Managers and Analysts.
• Enhance ITIL standard methodologies.

Skills

ITIL Change Management

Mentorship

Collaboration

Conflict Resolution

Communication

Education

Bachelor's degree in Computer Science, Information Technology, Engineering

Tools

ServiceNow

Remedy

Job description

Director, IT Change Management page is loaded

Director, IT Change Management

Join our Global Enterprise Technology Services Team!

How will you contribute :

A key opportunity to lead and be responsible for a global IT Service Management process within a high performing team. The candidate will have the ability to enhance processes, along with procedures and tooling; collaborate with teams globally, and coordinate with senior leaders / executives, as we continue our journey to becoming a digital leader.

Responsibilities :

• Responsible for driving the IT Change Management process for the global enterprise.
• Act as a champion of current ITIL standard methodologies.
• Lead and coach a distributed team of Change Managers and Analysts, to further develop a team.
• Regularly review process and procedural documentation for correctness and comprehensiveness.
• Continually strive for regional procedure alignment.
• Achieves strategic resource planning, drives management activities.
• Drives and enables the success of a team.
• Removes barriers in complex situations to enable team to deliver.
• Continually identifies tool improvement opportunities in the Change Management module within the org's ITSM tool (ServiceNow).

Attributes :

• Demonstrates understanding of ITIL Change Management process / practice.
• Navigates cross team structures well by understanding of teams, cultures within the broader company.
• Evaluate and applies industry practices to issues at hand to bring innovation to solutions.
• Interpersonal skills including mentorship, collaboration and ability to lead with empathy.
• Conflict resolution skills and the ability to bring disagreeing parties to mutual understanding and agreement.
• Able to work across teams to drive the best outcomes.
• Constantly learns from both success and failure.
• Good verbal and written communication; able to effectively articulate process and purpose, possibilities, and outcomes.
• Ability to work in a fast-paced and agile environment.

Decision Authorities :

• Able to achieve significantly complex outcomes using own judgement.
• Operates collaboratively to drive leadership outcomes.
• Recruits and hires talent to support teams.
• Able to easily adapt and predict changing scope and complex priorities across teams.
• Foresees challenges in advance and proactive solutions with teams to avoid hindrances.

Required Qualifications :

• Minimum 5 to 7 years+ in a IT Change Management leadership role.
• Bachelor degree or equivalent experience in Computer Science, Information Technology, Engineering or a related field.

Preferred Qualifications :

• Six Sigma white belt or higher.
• Familiarity with IT Service Management (ITSM) tools like ServiceNow or Remedy.
• Understanding of other ITSM process / practices like Release Management, Incident Management and Problem Management.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment : Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion

We foster an inclusive workplace where everyone thrives.

We build a business that benefits all stakeholders and has a positive social and environmental impact.

Hybride

110,530.00 CAD - $205,270.00 CAD

About Us

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Director It Change Management • Toronto, ON, Canada