Program Manager, Chronic Disease

Alliance for Healthier Communities; Toronto; On-site; CAD 90,000 - 115,000; Full time

Job summary

South Riverdale Community Health Centre in Toronto is seeking a Program Manager, Chronic Disease to coordinate DECNET, Tele-Ophthalmology, Community Dietitians and Choose Health programs. You will supervise a diverse team of staff, volunteers and students, including hiring, performance management and disciplinary decisions in consultation with the Director.

Working onsite in east Toronto, you will lead program planning, quality improvement, evaluation and reporting, ensuring client-centered

Qualifications

• Graduate degree or significant experience in health care, social services, or related field.
• 2-5 years experience coordinating programs and supervising staff.
• Registered Regulated Health Care Professional preferred.
• Current college membership under the Regulated Health Professions Act, 1991 where applicable.
• Ability to supervise and support staff to ensure client-centred, effective and efficient work processes.

Responsibilities

• Direct and supervise interdisciplinary teams including staff, volunteers and students.
• With the Director, conduct recruitment activities to staff programs.
• Provide supervision, guidance, feedback, recognition and coaching.
• Support staff development opportunities and engage staff in decision making.
• Conduct probationary and annual performance reviews.
• Develop and maintain a strong team and staff wellness activities.
• Address performance issues with appropriate disciplinary steps.
• Ensure staff information is tracked and documented per agency policies.
• Coordinate program services to meet guidelines and evaluate outcomes.
• Lead quality improvement initiatives and accreditation activities.
• Maintain records, reports and statistical information for program accountability.

Skills

Staff supervision

Program coordination

Interdisciplinary teamwork

Communication skills

Project management

Education

Graduate degree or significant experience in health care, social services, adult education or related field

Job description

Is Artificial Intelligence used for screening or assessment of candidates

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food center and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

The Program Manager, Chronic Disease is responsible for the coordination and oversight of DECNET, Tele-Ophthalmology, Community Dietitians, and Choose Health programs. In this role, the Program Manager is further responsible for the supervision and support of a diverse team of staff, volunteers and students, including hiring, performance management, disciplinary action and decisions regarding termination of employment. Leading these programs, this position plays a lead role in responding to changing needs and trends through the planning, development, implementation and evaluation of programming to meet the needs of communities in east Toronto

Working onsite is required.

Responsibilities:

Talent Management and Supervision of Staff

• Direct and manage the work of interdisciplinary teams (including peer workers, students and volunteers)
• With support from the Director, conduct all required recruitment activities to ensure the programs are appropriately staffed
• Provide supervision and ongoing guidance, feedback, recognition and coaching of the program staff
• Support staff development opportunities and engage staff appropriately in decision making
• Conduct probationary and annual performance reviews
• Support the development and maintenance of a strong team
• Support staff wellness activities
• Work with program staff to resolve problems as they arise
• Monitor attendance and address concerns
• Ensure that staff’s statistical encounters, charting, monthly time records and all administrative tasks are completed in a timely manner
• Address performance issues as they occur and make effective recommendations with respect to disciplinary steps up to and including termination, in consultation with the Director
• Ensure all appropriate employee information is tracked and documented according to agency policies

Program Management

• Ensures program services meet national/best practice guidelines for diabetes care, coordinates chart audits / surveys / evaluations, etc.
• Coordinate daily/weekly/monthly/annual priorities, work plans and workflow for all identified programs, in conjunction with the Director
• Ensure supportive, strengths-based, trauma-informed, anti-racist/anti-oppressive social justice and harm reduction approaches are utilized in all aspects of program planning and direct service
• Ensure the successful coordination of client-centered services
• Develop targets, timelines and processes to successfully manage tasks and workflow
• Address day to day program and client related issues and ensure these are resolved in a clear, professional, timely manner
• Develop and coordinate inter-professional team approaches to meet the complex short and longer-term needs of clients/participants and to address the social determinants of health including utilizing crisis intervention, counselling, case management and referral as needed.
• Monitor, support, train and evaluate the ongoing development and implementation of the Diabetes, Tele-Ophthalmology, Community Dietitians and Choose Health related services
• Identify and respond to increased risks, trends and gaps in programs, by offering services and support that respond to community feedback and meet diverse needs
• Guide and support program staff in responding to and providing services
• Develop and maintain collaborative team programming and partnerships within Community Health and Chronic Disease and other inter-disciplinary teams and programs at SRCHC, as well as with community partners and other service agencies
• Develop program workplans in consultation with team, while aligning with organizational strategic plan
• Lead quality improvement initiatives
• Support accreditation and standards recognition activities
• Maintain records, reports and other statistical information, and provide accurate and timely reports, stats, stories of impact to ensure program accountability
• Make recommendations related to supplies and other purchases and monitors budgets and expenditures in conjunction with the Director
• Ensure all funding reports are submitted as per accountability agreements and prepares funding proposals for review by Director
• Develop, and coordinate effective print and electronic promotional information and materials, and strategies to outreach to individuals who may benefit from the Diabetes, Tele-Ophthalmology and Choose Health programs; organize and give presentations for diverse audiences
• Develop outreach strategies with team to meet client and community needs

Graduate degree or significant experience in health care, social services, adult education or related field

• 2-5 years progressive experience coordinating programs, managing and supervising staff
• Registered Regulated Health Care Professional preferred
• Current college membership as regulated under the Regulated Health Professions Act, 1991 maintained as applicable
• Demonstrated ability to supervise and support staff to ensure client-centred, effective and efficient work processes
• Familiarity with, and experience in, self-management and chronic disease programming
• Experience working with vulnerable and diverse communities
• Demonstrated ability in project coordination and management and program development
• Experience with outreach initiatives and building strong partnerships
• Demonstrated experience in integrating initiatives across multiple sectors; with a range of different organizations and individuals
• Solid interpersonal, supervisory and critical thinking skills
• Strong organizational skills
• Excellent verbal and written communication skills
• Proficiency in the use of computer technology and various software applications
• Ability to work independently and as a member of a multi-disciplinary team
• Police clearance documentation will be required for employment
• Proof of double COVID-19 vaccination status will be required for employment

SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

SRCHC is an equal opportunity employer.We would like to thank all those that apply but only those selected for an interview will be contacted.

SRCHC encourages applicants who are Black, Indigenous and Racialized and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.

SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.