Director, Information Technology - Operations

ITjobs.ca; Toronto; On-site; CAD 135,000 - 163,000; Full time

Job summary

A leading healthcare organization in Ontario is seeking a Director of Information Technology - Operations. This strategic role involves overseeing IT infrastructure, ensuring alignment with business needs, and fostering collaboration across IT portfolios. The ideal candidate will have extensive IT experience, strong leadership skills, and a commitment to continuous improvement. The organization values work-life balance and offers attractive compensation packages, development opportunities, and a supportive team environment.

Benefits

Attractive compensation packages and benefits

Development opportunities

Membership in a defined benefit pension plan

Flexible work location

Qualifications

• 8-10 years of IT experience in leadership roles.
• Knowledge of IT governance frameworks and project management methodologies.

Responsibilities

• Oversee IT projects ensuring alignment with operational capabilities.
• Drive IT service quality and coordinate project-to-operations transitions.

Skills

Leadership

Analytical Skills

Problem-Solving

Relationship Management

Education

College Diploma in IT

Tools

ITIL

Agile

Job description

Director, Information Technology - Operations

Join to apply for the Director, Information Technology - Operations role at ITjobs.ca

Get AI-powered advice on this job and more exclusive features.

Are you a strategic leader that drives effectiveness, efficiency, and standardization of information technology services? Do you have experience overseeing the organization’s IT infrastructure and services, ensuring they align with business needs? Are you passionate about healthcare and driven to help others?

If so, consider this rewarding career opportunity working with a supportive team of over 9,000 healthcare and other professionals. Ontario is transitioning to a more connected healthcare system through the Ontario Health Teams model.

Ontario Health atHome seeks an experienced IT leader reporting to the Vice President of IT and Facilities. This role is key in coordinating IT operations across Project Management, Security, Applications & Development, Service Desk, Collaboration, Configuration, and Network Management, providing operational support to the VP of IT in reporting, scheduling, and communications.

What do we offer?

We believe wellness is supported by work-life balance. In an inclusive culture committed to continuous learning, growth, and innovation, we offer:

• Attractive compensation packages and benefits
• Development opportunities
• Membership in a defined benefit pension plan
• Flexible work location (any of the 14 Ontario Health atHome offices)
• Salary: OHaH Non-Union Band 9 - $135,901.37 to $162,272.94

What will you do?

Leadership and Coordination

• Foster collaboration and high performance across all IT portfolios.
• Serve as the lead liaison between IT Operations and the broader IT Director team in areas such as Project Management, Security, Applications & Development, Service Desk, Collaboration, Configuration, and Network Management.

Operational Oversight

• Oversee IT projects, ensuring alignment with operational capabilities and strategic objectives.

Strategic Support and Planning

• Align IT operations with organizational goals, develop IT process maps, policies, and procedures, and support budget planning.

Security and Compliance

• Work with the IT Security Director to enforce security protocols, manage risks, and ensure compliance with regulations.

Service Delivery and Support

• Drive IT service quality and coordinate with teams to support smooth project-to-operations transitions.

Performance Monitoring and Continuous Improvement

• Establish KPIs, monitor performance, and lead initiatives to enhance service delivery.

Operational Support to the VP of IT

• Prepare reports, communication plans, and support budget and expenditure tracking.

Minimum qualifications include a college diploma in IT or related field, 8-10 years of IT experience, leadership in IT operations, knowledge of IT governance frameworks (ITIL), project management methodologies, relevant certifications, and strong analytical, problem-solving, and relationship management skills.

Preferred skills include experience with multiple IT domains, Agile project management, and bilingual ability (French or other second language).

We are committed to equity, diversity, and inclusion, welcoming applications from all qualified candidates. Accommodations are available upon request during the recruitment process.