Director, HR Technology

RBC; Toronto; On-site; CAD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible benefits

Bonuses

Stock options where applicable

Job summary

RBC is seeking an experienced Director to lead the HR Technology team through a major integration, overseeing SAP HR and CNB HR applications while guiding a culture of continuous improvement and innovation.

You will report to the Senior Director of HR Global Payroll & Integration Technology and sit on the leadership team, managing complex programs with cross-functional teams, stakeholders, and executive sponsorship.

Qualifications

• Undergraduate degree; strong written and verbal communication; ability to present to stakeholders.
• 10+ years of experience leading large, complex transformation programs.
• Proven leadership of cross-functional teams across IT and business units.
• Expert knowledge of IT infrastructure, systems, and services within financial services.

Responsibilities

• Lead SAP HR and CNB HR applications initiatives including updates and rollouts.
• Champion AI, automation and smarter processes; guide teams toward innovation.
• Oversee multi-year project plans, budgets, risks, and dependencies; report to senior leadership.
• Build and maintain relationships with senior stakeholders to secure alignment and resources.
• Drive architecture-led design, prototyping, and quality engineering for HR program delivery.

Skills

Leadership

Program management

Communication

Stakeholder management

Change management

Strategic thinking

AI/ML awareness

Education

Bachelor's degree

Tools

SAP

Workday

UKG Pro

Cloud/AWS/Azure

Job description

Job Description

We're looking for an experienced director to lead our HR Technology team through a significant transition as we bring two teams together. You’ll manage our existing SAP HR team supporting annual payroll and benefits projects and also take on four City National Bank (CNB) HR applications and the technologists supporting them as they transition to RBC. These teams will run in parallel initially, and you’ll need to keep both operating smoothly while building a culture of continuous improvement and innovation. You’ll report to the Senior Director of HR Global Payroll & Integration Technology and sit on his leadership team.

What Will You Do?

• Manage annual SAP and CNB HR applications work including compensation app updates, flexible benefit rollouts, service patches, etc.
• Build a team culture focused on innovation: Champion thinking around AI, automation, and smarter processes. Help a seasoned team see new possibilities.
• Lead stakeholder relationships across multiple business units, finance, and T&amp&O.
• Lead end-to-end delivery of complex HR technology initiatives, leveraging AI/ML tools to streamline lifecycles from planning to hyper-care
• Foster a culture of innovation through coaching, upskilling teams, and developing future-focus roadmaps
• Advocate for architecture-led solution design, prototyping, and quality engineering to future-proof HR program delivery
• Engage with senior leadership, business units, and technology partners to secure alignment, resources, and executive sponsorship.
• Oversee multi-year project timelines, budgets, and resource allocation; manage risks, dependencies, and scope changes.
• Utilize project management tools and software to maintain project documentation, track milestones, and generate executive reporting
• Provides leadership in the development and implementation of operational strategies, policies, and standards for application services, ensuring alignment with enterprise objectives and fostering innovation to address complex challenges.
• Oversees the design, development, and modernization of platforms, managing cross functional teams and collaborating with senior leadership to drive transformational technology changes that enhance business growth and operational efficiency.
• Establishes and maintains strategic relationships with internal stakeholders and business leaders, providing expert counsel and ensuring the delivery of high quality solutions.
• Leads and mentors senior managers and teams, ensuring effective performance management, resource allocation, and the successful execution of strategic plans and initiatives.
• Manages software development initiatives of significant complexity, applying advanced technical expertise to solve abstract problems, and making independent decisions across business units.
• Makes independent decisions on program, technical or operational strategy for the department, providing leadership, coaching and mentorship through senior managers and managers. Sets strategic direction for the department or area receiving high level direction from senior leaders.
• Drives innovation across areas of responsibility identifying opportunities for making operational changes and practices, solving highly complex problems broadly related to software development.
• Leads cross functional collaboration efforts, fostering strong internal relationships across the organization and external relationships to drive business outcomes.

Must Have

• Undergraduate degree
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• Strong organizational, project management and time management capabilities.
• Expert knowledge of a broad spectrum of IT infrastructure, systems, and services, and a strong understanding of the financial services industry.
• Exceptional organizational change management skills and knowledge of best practices.
• Strategic thinker with excellent interpersonal skills to work across functions and businesses.
• Demonstrated leadership ability, with at least 10 years of experience managing large and complex transformation programs.
• Demonstrated strategic conceptualization, analytical and planning skills.
• Expert knowledge of program and project plan development & management, scheduling methodology, waterfall and iterative methodologies, program and project metrics, analysis, and status reporting.
• Superior staff management and project management skills; demonstrated verbal and written communication skills and effective strategic problem-solving, technical lead and facilitation skills.
• Demonstrated skill working effectively with a diverse group of key stakeholders and experience fostering an inclusive environment.
• 10+ years of hands-on general technology experience with a focus on software, hardware, end -user computing, platform, data engineering and related technologies.
• Experience in managing multiple interconnected projects, overseeing dependencies, resolving conflicts, and optimizing resources across teams to prevent delays and ensure cohesive execution

Nice-to-Have

• Ability to facilitate between and influence key decision makers
• Financial services experience with multiple HR platforms and technologies including Payroll & Incentive Compensation
• Knowledge of multiple HR platforms (SAP, Workday, UKG Pro, cloud/on-premise) and technologies including cloud (AWS, Azure) and on-premises implementations
• Professional program/project management certification (PMP)

What's In It For You?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Application Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, System Applications

Additional Job Details

Address

20 KING ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS