Director, Global Corporate & Multinational Client Service

Scotiabank; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance client relationships and support global banking initiatives. This hybrid role focuses on coordinating with multinational clients, ensuring compliance, and fostering strong internal partnerships. You will play a key role in managing client interactions, simplifying processes, and driving a client-centric culture. Join a dynamic team that values diversity and empowers you to reach your full potential while making a significant impact in the banking sector.

Benefits

Flexible Benefit Programs

Holistic Well-being Support

Inclusive Work Environment

Qualifications

• Strong communication and organizational skills for client onboarding.
• Experience in Capital Markets and managing relationships with CFOs.

Responsibilities

• Act as the first point of contact for global servicing needs.
• Collaborate with internal partners globally to support client needs.
• Champion a client-focused culture to deepen relationships.

Skills

Communication Skills

Organizational Skills

Client Focus

Capital Markets Knowledge

Relationship Management

Regulatory Compliance

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Finance

Job description

Requisition ID: 224730

Join a purpose-driven, high-performing team committed to results in an inclusive culture.

Purpose

Contribute to the success of International Banking and Global Banking and Markets by coordinating country coverage teams (RMs, Cash Treasury, Trade, GTB). Provide differentiated service to multinational clients, managing interactions with professionalism and urgency. Ensure compliance with regulations, policies, and procedures while supporting business goals with a client-centric approach.

Is this role right for you? In this role, you will:

1. Client Relationships
   • Act as the first point of contact for global servicing needs and escalations.
   • Strengthen client relationships through proactive engagement and strategic support.
   • Ensure timely execution and consistent client experiences for top revenue multinational clients.
   • Simplify and enhance client experience through seamless coordination between countries, RMs, and servicing teams.
   • Manage global business relationship pipelines and communicate cross-border initiatives.
   • Coordinate global business referrals and consistent onboarding and servicing experiences.
   • Support local RMs with client relationships and account plans.
   • Resolve escalated client and partner inquiries promptly and accurately.
2. Key Partnerships
   • Collaborate with internal partners globally to support client needs and business goals.
   • Build strong relationships with teams across Operations, Capital Markets, Corporate Banking, and Transaction Banking.
   • Ensure adherence to deadlines, targets, and manage escalations.
   • Work closely with internal partners to streamline processes and enhance the client journey.
3. Additional Responsibilities
   • Champion a client-focused culture to deepen relationships and leverage broader Bank systems and knowledge.
   • Understand and consider the Bank’s risk appetite and culture in daily activities and decisions.
   • Foster a high-performance and inclusive work environment, supporting team vision, values, and strategy.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Bachelor’s degree in business administration or finance
• Strong communication skills for coordinating client onboarding/service requests and reporting progress
• High knowledge of Bank’s monitoring, regulatory, and compliance requirements
• Strong organizational skills for maintaining client pipelines
• Experience in Capital Markets (FICC, Equities, Prime Services) and Transaction Banking
• Experience managing relationships with CFOs and Global Treasurers
• Excellent client focus and experience with multinational clients
• Experience managing internal relationships with business partners and senior leaders
• Ability to serve as an escalation point and triage issue resolution
• English required; French language competency is an asset

Work Arrangement

This position is currently a Hybrid role. Please note that this is subject to change based on the needs of the business.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are, and embraced for their differences. We work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

We want you to bring your best self to work and life every day. Our flexible benefit programs support your holistic well-being, addressing your family, financial, physical, mental, and social health needs.

Location

Canada: Ontario: Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future," we help our customers, their families, and communities succeed through a broad range of services including personal banking, wealth management, corporate banking, and capital markets.

We value the unique skills and experiences each individual brings and are committed to an inclusive and accessible environment. If you require accommodations during the recruitment process, please inform our Recruitment team. For technical assistance, click here. Only online applications are considered. We thank all applicants; only selected candidates will be contacted.