Director, Franchise Operations - Canada

1551 Coca-Cola Ltd.; Toronto; On-site; CAD 151,000 - 179,000; Full time

Job summary

The Coca-Cola Company in Canada is seeking a Director of Franchise Operations to lead the region's portfolio, grow revenue, share and transactions through strong bottler partnerships, and execute strategic plans across the network.

You will drive weekly and monthly performance reporting, manage budgets, coordinate with bottling partners on planning, and ensure end-to-end execution of national retail and foodservice strategies.

Qualifications

• Bachelor’s degree in Business, Marketing or Management; 5+ years in a CPG role with P&L responsibility.
• Experience with bottling or manufacturing in Food & Beverage and direct bottler partnerships.
• Strong relationship-building, strategic leadership, and negotiation skills.
• Proven ability to plan, forecast, and manage budgets across regional franchises.

Responsibilities

• Manage weekly/monthly performance reporting on revenue, volume, share, and transactions.
• Oversee budgets and execute the commercial strategy with franchise partners.
• Coordinate planning and training to improve capabilities and scorecards across bottlers.
• Lead channel planning routines with bottlers and monitor market conditions.
• Negotiate bottling contracts and National Supply Chain agreements.

Skills

Annual Business Planning

Business Plan Implementation

Capacity Planning

Channels Strategy

Contract Management

Customer Relationship Management (CRM)

Distribution Operations Management

Financial Performance Management

Negotiation

Strategic Leadership

Teamwork

Education

Bachelor’s degree in Business, Marketing, Management

Master’s degree (preferred)

Job description

Position Overview

The Director Franchise Operations - Canada serves as the primary point of contact representing the total region portfolio and will steward the development of the brands with primary accountability of growing revenue, volume, share and transactions through. We are looking for candidates with bottling or general management experience that can build relationships and execute our strategies across our network.

What You’ll Do for Us

Responsible for weekly/monthly performance management, which includes reporting on revenue, volume, share, transaction metrics. Monitors performance versus execution objectives, re-plans as necessary and provides feedback to key stakeholders. Also, manages discretionary budgets based on regional need. Executes the commercial strategy and plans with franchise (bottling partners) owners for local market execution. Responsible for collaborating on the contingency plan to deliver annual business plan performance in channels to include revenue, volume, share, net outlets, SOVI (share of visual inventory), and pricing. Standardizes common approach to capability building based on bottler segmentation. Assesses local Bottler commercial capabilities against established commercial strategies and objectives using the core measures within the Global Commercial Leadership Diagnostic Analysis Model; identifying gaps and develops action plans to improve capabilities. Coordinate's training/development enables more effective processes, scorecards and business routines to achieve the annual business plan. Work with franchise commercial manager to steward the planning process that is in place bi-monthly, ensuring all customer plans are included. Be the SME for Large Store, Small Store and FSOP Channel Plans and work with respective Directors and their sales teams at the bottlers to execute the plan. Participate in all channel planning routines from Atlanta. Provides Bottler performance feedback to Franchise Leadership “serving as voice of the market.” Monitor's market conditions and reports competitive activity to management, Bottler and local associates in order to understand program effectiveness and any implementation barriers. Work with Commercial Manager to support the development of commercial stewardship bi-monthly planning stewardship. Ensure all National Retail, National Foodservice and Regional customer plans are communicated within planning process to ensure end to end execution. Responsible for negotiation and resolving bottling contracts and National Supply Chain agreements as well as governance agreements and manages governance routines.

What You’ll Need Qualifications & Requirements

Bachelor’s degree in Business, Marketing, Management with a Master’s degree is preferred. 5 or more years in CPG organization responsible for direct sales, key account or franchise management with P&L responsibility. Must have experience as a Business Partner with direct bottler or manufacturing experience in the Food and Beverage industry and how to develop capacity plans to meet customer demand. Must have experience with annual business planning, forecasting, customer and distributor management and demonstration a track record for delivering positive revenue results. Demonstrate passion for selling, negotiating, relationship building in an entrepreneurial environment. Understanding of channel marketing, syndicated marketing research and competitive analysis and how to utilize this knowledge to drive sales. Must possess excellent relationship building skills, as well as strategic leadership abilities The ability to influence outcomes and be persuasive are ideal Demonstrate strong time management capabilities, attention to details, the ability to prioritize quickly and take risks as well as thrive in ambiguity. Strong data literacy, problem-solving and analytical skills are ideal. An understanding of channel marketing, syndicated marketing research and competitive analysis and how toutilizethis knowledge to drive sales are ideal.

What We Can Do For You

Iconic Brand: Work on the most recognized brand in the world and be part of developing the brands next chapter. Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and exposure you to emerging digital platforms and marketing insights. Learning Culture: Access to resources such as Coke University, LinkedIn Learning and management programs that give you the resources to continually develop your skills and knowledge.

Skills

• Annual Business Planning
• Business Plan Implementation
• Capacity Planning
• Channels Strategy
• Contract Management
• Customer Relationship Management (CRM)
• Distribution Operations Management
• Financial Performance Management
• Negotiation
• Strategic Leadership
• Teamwork

Pay Range

Canada: 151,000 - 179,000 CAD Base pay offered may vary depending on geography, job-related knowledge, skills, and experience.

Annual Incentive Reference Value Percentage

30

Location(s)

Canada
City/Cities: Toronto
Travel Required: 00% - 25%
Relocation Provided: No

Job Posting End Date

November 13, 2026

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. As a global organization, we seek opportunities to embrace and champion progress. Our careers span across functions and are globally connected to give you an unmatched career experience. We’re glad you’ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive. The Coca‑Cola global business system is composed of The Coca‑Cola Company (TCCC), its subsidiaries and 225 bottling partners around the world. Search jobs throughout our system.