Director, Financial Operations & Client Support

Vancouver Island Health Authority; Electoral Area A; On-site; CAD 118,923 - 170,951; Full time

Job summary

Vancouver Island Health Authority is seeking a Director of Financial Operations & Client Support. This key leadership role involves providing strategic decision support to Senior Leadership across multiple sites in British Columbia.

Successful candidates will possess extensive financial planning experience and a Master’s degree. The position emphasizes operational planning, stakeholder communication, and the ability to navigate a transforming health system.

The salary range for this role is $118,923 to $170,951 per annum, depending on qualifications and experience.

Qualifications

• Minimum of ten (10) years recent experience in senior financial planning.
• Ability to work independently and collaborate with others.
• Proven leadership and management experience.

Responsibilities

• Provide strategic support to Senior Leadership for financial operations.
• Liaise with stakeholders for planning, monitoring, and reporting.
• Review and analyze performance indicators in relation to budget.

Skills

Financial planning expertise

Operational planning

Analytical skills

Communication

Leadership

Problem-solving

Computer literacy

Education

Master's degree in a relevant discipline

Certified Professional Accountant designation

Job description

Director, Financial Operations & Client Support - (230809)

Work Area (FBA Only)

Multi-Site

Yes

Travel Requirement

Travel between multiple sites is a regular/on-going requirement

Shift Start Time/End Time

0800-1600

Days Off

Vacancy Type

Regular FT

Salary Range (Hourly Rate)

$60.99 - $87.67

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75.0

Planned Start Date

Jun. 15 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

No

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Executive Director, Care Sustainability, the Director, Financial Operations & Client Support provides strategic and operations decision support to the Senior Leadership for the designated areas of responsibility across the organization. The Director liaises with the business stakeholders and operational teams to ensure proper planning, monitoring, forecasting and reporting processes are in place, and provides senior level advice/expertise for operational risks and issues. Upon completion of industry and gap analysis, influences leadership on forecasting and changes to resource allocation ensuring organizational sustainability and alignment of strategic priorities for multiple programs and/or organizations. He/she also assumes overall responsibility for the review, analysis and validation of key performance indicators in context of the financial budget, and communicating operational/capital issues to their respective operational leadership and the Executive Director. Reporting to the Director are the Managers of Financial Operations & Client Support, Financial Analysts and other designated financial planning support staff as required to support the operations.

QUALIFICATIONS:

Education, Training And Experience

Master's degree in a relevant discipline with a minimum of ten (10) years' recent, related experience in a progressively senior financial planning and business support role, a Certified Professional Accountant designation, or an equivalent combination of education, training and experience.

Skills And Abilities

• Broad knowledge of generally accepted accounting principles, financial, administrative and contract management, audit and program evaluation principles and practices.
• Broad knowledge of computerized financial systems and procedures.
• Knowledge of health care disciplines and their role in client care.
• Demonstrated operational planning, monitoring, analytical, evaluation and reporting expertise.
• Knowledge of program planning, implementation and evaluation approaches including community development strategies.
• Proven ability to design, implement and manage complex planning, reporting and business processes.
• Results oriented within a high-pressure working environment with numerous critical timelines.
• Demonstrated ability to function as a leader including coaching and facilitation skills.
• Demonstrated ability to communicate effectively with co-workers, other health care staff, one-on-one, in groups and in writing.
• Demonstrated ability to make public presentations.
• Demonstrated ability to work independently and in collaboration with others.
• Demonstrated ability to develop and maintain effective working relationships with internal and external stakeholders.
• Demonstrated ability to strategically and creatively solve complex problems within a dynamic and changing environment.
• Demonstrated ability to organize and prioritize workload and meet deadlines.
• Computer literacy with advanced word processing, spreadsheet and database skills.
• Proven leadership, management and supervisory experience with an excellent sense of corporate and departmental priority and a strong business acumen are critical.
• Physical ability to perform the duties of the position.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.The salary range for this position is $118,923 (min) to $148,653 (midpoint) to $170,951 (max) per annum (based on 1 FTE). Salary placement is between min and midpoint, based on experience, qualifications, and internal equity.