Director, Emergency, Critical Care, Virtual Care, Cardiology

Newfoundland and Labrador Health Services; Canada; On-site; CAD 94,000 - 122,000; Full time

Job summary

Newfoundland and Labrador Health Services seeks a Director to lead Emergency, Critical Care, Virtual Care, Cardiology and Patient Flow across the Eastern Rural Zone. This role reports to the Senior Operations Officer and drives strategic direction, clinical excellence and operational efficiency.

The Director will oversee critical care and non-invasive cardiology services, emergency operations, and virtual care.

Qualifications

• Bachelor's degree in a health-related field is required.
• Master's degree is preferred.
• Minimum of five years' progressive management experience in acute care settings.
• Significant experience in managing complex projects.

Responsibilities

• Provide leadership and strategic direction for Emergency, Critical Care, Virtual Care, Non-Invasive Cardiology, and Patient Flow.
• Lead strategic planning and operations for critical care, non-invasive cardiology, and emergency services across sites.
• Oversee virtual care, patient flow, ensuring efficient care delivery and optimal patient outcomes.
• Collaborate with NLHS leaders, Health and Community Services, and external partners on communications and planning.

Skills

Clinical knowledge

Process improvement

Leadership

Communication

Negotiation

HR management

Change management

Education

Bachelor's degree in health-related field

Master's degree

Job description

Zone: Eastern Rural Zone
Location: To Be Determined
Director - Emergency, Critical Care, Virtual Care, Cardiology and Patient Flow
(Subject to Classification Review)
Rural Health
Permanent, Full-Time
Management
27497POS

Hours 70 bi-weekly (8-hour shifts; days, on-call, standby)

Salary HL-28 (CAD 93,912.00 - CAD 122,085.60 per annum)

Competition Number VAC0029521

Posted Date 2026-09-29

Closing Date 2026-10-06

Job Summary

Reporting to the Senior Operations Officer (Eastern Rural Zone), the Director - Emergency, Critical Care, Virtual Care, Cardiology and Patient Flow will be a member of the senior leadership team in the Eastern Rural Zone. The Director will be accountable for providing leadership, vison and strategic direction to the Emergency, Critical Care, Virtual Care, Non-Invasive Cardiology, and Patient Flow teams within the Eastern Rural Zone of NL Health Services.

The Director will lead the strategic planning and operations of critical care services and non-invasive cardiology services across sites. The Director will also be responsible for all emergency services as well as virtual care services, including urgent and emergent care. The Director will also oversee the Patient Flow department, ensuring that all care services are being carried out in an efficient and effective manner to minimize length of stay and ensure optimal patient outcomes.

The Director will work collaboratively with other leaders and programs within NLHS, the Department of Health and Community Services, community agencies, and other internal and external stakeholders to facilitate lines of communication and ensure effective and strategic operations. The Director will also support sound financial management through accurate business planning and forecasting within operational mandates.

Job Qualifications

Education

A bachelor's degree in a health-related discipline is required.

A master's degree is preferred.

Experience

Minimum of five years' recent progressive management experience responsible for acute care services within a complex healthcare setting is required.

Significant recent experience in managing projects of a complex nature is required.

Competencies (Knowledge, Skills & Abilities)

• Significant clinical knowledge of healthcare systems and acute care services, preferably with clinical experience in the provision of services.
• Demonstrated knowledge and expertise in process improvement and change management methodologies.
• Proven senior management and leadership abilities, and excellent communication, interpersonal and teambuilding skills.
• Demonstrated highly developed negotiation, time management, problem-solving, Human Resource Management and decision-making skills.
• Demonstrated ability to function in a high pressure, diverse and changing environment.
• A dynamic leadership style focused on:
  • Leading yourself by having self-awareness, managing your performance and health, developing yourself, and demonstrating character that is in line with NLHS' values of Innovation, Compassion, Accountability, Respect and Excellence (ICARE);
  • Engaging others through fostering development of others, contributing to the creation of a healthy organization, communicating effectively, and building effective teams;
  • Achieving results by setting direction, strategically aligning decisions with vision, values, evidence, taking action to implement decisions, and assessing and evaluating outcomes;
  • Developing coalitions through purposefully building partnerships and networks to create results, demonstrating a commitment to customers and service, mobilizing knowledge, and navigating socio-political environments;
  • Transforming systems by thinking analytically and critically and questioning and challenging the status quo, encouraging and supporting innovation, orienting yourself strategically to the future, and championing and orchestrating change.

Other

Current and continuing registration/licensure with the appropriate association, if applicable.

Travel throughout the Zone may be required.

A satisfactory record of work performance and attendance is required.

Alternate combinations of qualifications may be considered.