Director, Digital Platforms Strategy and Adoption

ia

Quebec

On-site

CAD 150,000 - 210,000

Full time

5 days ago

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Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program

Wellness days

Telemedicine services

EFAP

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA is seeking a Director, Digital Platforms Strategy and Adoption to define and evolve the strategy for customer-facing digital platforms, align with business priorities, and maximize adoption and value.

This role requires leadership, a strong UX/product background, and the ability to collaborate with cross-functional teams. Bilingual English/French is required in a hybrid Canadian environment.

Qualifications

Holds a bachelor's degree in a relevant field.
Has seven or more years of relevant experience in digital strategy, platform management, or digital product management, including leadership roles.
Demonstrates experience defining digital strategies and managing high-impact digital platforms.
Has experience developing strategic roadmaps and prioritizing investments.
Demonstrates experience leading and mobilizing professional teams.
Possesses knowledge of user-centered design (UX) principles, digital product development, and adoption drivers.
Is recognized for placing the customer at the center of decision-making and delivering digital value.
Stands out for influencing decision-makers and aligning partners around objectives.
Knowledge of the property and casualty insurance industry is an asset.
Intermediate English and advanced French proficiency required.

Responsibilities

Define the strategic direction and evolution of customer-facing digital platforms in alignment with business priorities.
Establish objectives, KPIs, and roadmaps to maximize adoption and business value.
Ensure alignment of digital initiatives using data, customer feedback, and market trends.
Define digital customer journeys delivering simple, consistent experiences.
Design and evolve digital solutions that reduce friction and boost adoption.
Be accountable for performance and value creation of platforms.
Identify opportunities to increase use of digital journeys and take action.
Govern roadmaps and initiatives contributing to platform evolution.
Provide leadership to partners and teams, fostering a results-driven culture.

Skills

Digital strategy

Platform management

Digital product management

Leadership

Influence & collaboration

UX principles

Data-driven decisions

Bilingual English/French

Education

Bachelor's degree

Job description

Build the future with us

Are you driven by digital strategy, customer experience, and the evolution of digital platforms, and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future?

As Director, Digital Platforms Strategy and Adoption, you will play a key role in defining and evolving the strategy for customer-facing digital platforms in order to contribute to business objectives, increase adoption of digital solutions, and maximize the value generated for both the organization and its clients.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As Director, Digital Platforms Strategy and Adoption, you’ll be at the core of our mission. Here are the main responsibilities:

Define the strategic direction and evolution of customer-facing digital platforms in alignment with business priorities.

Establish strategic objectives, performance indicators, and targets that maximize the use and value of digital platforms, while recommending investments, priorities, and roadmaps required to achieve business results.

Ensure alignment and prioritisation of digital initiatives by leveraging data, customer behaviours, customer feedback, and market trends to support strategic decision-making.

Define the strategy for digital customer journeys to deliver simple, consistent experiences aligned with customer needs, while enhancing customer satisfaction, autonomy, and loyalty.

Design and continuously evolve digital solutions and experiences that drive adoption by reducing friction points and simplifying key interactions with the organization.

Be accountable for the performance, evolution, and value creation of the digital platforms under your responsibility, including the achievement of digital adoption targets and expected business benefits.

Identify opportunities to increase the use of digital customer journeys and recommend actions required to achieve desired outcomes.

Ensure governance of digital platforms, including the definition and execution of roadmaps, as well as alignment of initiatives contributing to their evolution.

Provide influential leadership to partners and stakeholders while leading, engaging, and developing the team under your responsibility in a culture focused on results, innovation, and continuous improvement.

What could accelerate your success in this role

We're looking for someone who:

Holds a bachelor's degree in a relevant field.

Has seven or more years of relevant experience in digital strategy, platform management, or digital product management, including several years in leadership and influence-based roles.

Demonstrates experience defining digital strategies and managing high-impact digital platforms.

Has experience developing strategic roadmaps and prioritizing investments.

Demonstrates experience leading and mobilizing professional teams.

Possesses knowledge of user-centered design (UX) principles, digital product development, and the key drivers of digital solution adoption.

Is recognized for placing the customer at the center of decision-making, understanding and anticipating customer needs and expectations, and delivering digital solutions that create value for customers.

Stands out for the ability to influence decision-makers, align partners around common objectives, and leverage data and performance indicators to guide business decisions.

Has knowledge of the issues, trends, and business model of the property and casualty insurance industry, considered an asset.

Intermediate level of English and advanced level of French proficiency is required, as the successful candidate will be required to communicate and collaborate with unilingual English-speaking and French-speaking partners on a regular basis.

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence; AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits