Director, Commerce

Flywheel; Toronto; On-site; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive rewards package

Flexible vacation time

Learning and development opportunities

Benefits to support wellbeing

Parental leave and benefits

Job summary

A leading digital commerce solutions provider in Toronto seeks a Director to spearhead client retention and growth while developing internal teams. The ideal candidate has over 8 years' experience in eCommerce and proven leadership abilities. This role involves overseeing client strategy, fostering partnerships, and contributing to team success in a hybrid work environment.

Qualifications

• 8+ years of eCommerce experience across Digital Commerce retailers or similar industry.
• Expert in fundamentals of Commerce (search, display, video, etc.).
• Strong business acumen and analytical skills.

Responsibilities

• Build and maintain strong client executive relationships.
• Oversee multiple client teams providing guidance.
• Identify opportunities to grow revenue with existing clients.
• Act as a brand ambassador for the company.
• Contribute to hiring and team structuring decisions.

Skills

eCommerce experience

Team management

Analytical skills

Communication skills

Business acumen

Job description

Overview

Flywheel’s suite of digital commerce solutions accelerates growth across major digital marketplaces. We provide near real-time performance measurement to improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity We are looking for a leader to join our Directors team, focusing on team development and support; client retention and growth; and Flywheel’s expansion as the leading Digital Commerce Solution. This role requires proven Commerce experience (Media and Retail), strong people management and leadership skills, and a passion for working with clients at executive levels, from business acquisition through ongoing growth and development. This role will work alongside the current Commerce Leadership team across all media and retail functions and must be filled by someone who is self-motivated, collaborative and results oriented, under the expectations set by executive management. The goal is to help grow our client’s business across all media opportunities, retain clients and assist in developing our internal team.

What You Will Do

• Build and maintain strong client executive relationships to foster long-term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback
• Oversee multiple client teams providing guidance to ensure strong performance against client goals and resolving any client issues
• Identify opportunities to grow revenue with existing clients, aligned with their objectives
• Oversee and implement the strategy of Flywheel Digital to scale effectively and efficiently
• Act as a brand ambassador for Flywheel internally (sharing market insights, trainings) and externally (participating in business development, conferences, webinars, groups)
• Ensure the team has training, resources and ongoing professional development to deliver value to clients daily
• Maintain team morale and motivation in a hybrid work environment
• Seek ways to improve operating efficiency while balancing work/life balance
• Contribute to hiring, team structuring, and account resourcing decisions
• Travel required based on client needs

Who You Are

• 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries or a similar industry
• Expert in fundamentals of Commerce (search, display, video, content, promotion, etc.)
• Proven ability to prioritize in a fast-paced environment with competing priorities
• Team player with a genuine desire to contribute to Flywheel’s success
• Team management experience with leadership, mentoring and coaching skills
• Strong business acumen, problem solving and analytical skills
• Excellent communication and organizational skills
• Results-driven with strong customer focus
• Experience presenting and influencing at the Executive level
• Ability to adapt quickly to changing environments
• Bias for action and ability to achieve objectives with energy and tenacity
• Proactive and independently motivated
• Intellectually curious and quick learner

Working at Flywheel

We offer a competitive rewards package, opportunities for career growth, and a supportive, fun culture. We have office hubs globally and encourage team members to work collaboratively.

• Global office hubs with hybrid in-office expectations
• Flexible vacation time
• Learning and development opportunities
• Benefits to support your wellbeing
• Parental leave and benefits
• Volunteering opportunities
• Employee Resource Groups for inclusion and identity topics
• Background check required for hired candidates
• Learn more about us: Life at Flywheel

The Interview Process

Every role starts with an introductory call with Talent Acquisition to assess company and values-fit and role-specific questions. You can expect several 1:1 meetings and potentially skill assessments (Take Home Assignment/Case Study, Pair Programming/Live Coding) depending on the role. We will outline the process during the initial call.

Inclusive Workforce

Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or other protected characteristics. If you have accessibility requirements, please let us know at [e-mail] so we can support you. For information about data collection, please refer to our Privacy Policy.

Important alert: Be cautious of fraudulent job communications from individuals falsely claiming to represent Flywheel. We never request personal information or payments via social media or chat applications. Report suspected fraud to local authorities. We do not accept unsolicited resumes from third-party recruitment firms.