Director, Client Support — Business Banking

CIBC; Toronto; Vor Ort; CAD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Incentive pay

Banking benefits

Benefits program

Defined benefit pension

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition

Zusammenfassung

CIBC is hiring a Director, Client Support in Business Banking to lead Manager Advisory Services teams delivering lending and administrative support to Business Advisors and clients. You will ensure high-quality client service and collaborate with internal partners to optimize service delivery.

The role emphasizes coaching, change management, and risk control, with details on on-site and remote work arrangement discussed at interview. Toronto location; 37.5 weekly hours.

Qualifikationen

• Experience leading administrative teams in business banking.
• Knowledge of credit products, cash management, and business lending.
• Strong written and verbal communication.
• Ability to manage multiple priorities and deadlines.

Aufgaben

• Lead Manager Advisory Services teams delivering lending and non-lending administrative support.
• Oversee national credit and operational metrics, ensuring policy compliance and risk management.
• Collaborate with frontline leaders, Business Banking Sales and Support teams, and internal partners.
• Provide coaching and feedback, and drive employee development through projects and training.
• Drive process improvements to enhance efficiency across the business unit.
• Ensure adherence to policies, standards, and controls within the team.

Kenntnisse

Leadership

Cross-functional collaboration

Strategic oversight

Client service orientation

Communication

Ausbildung

Undergraduate degree in Finance, Commerce, or Accounting

Jobbeschreibung

CIBC is hiring a Director, Client Support in Business Banking to lead Manager Advisory Services teams delivering lending and administrative support to Business Advisors and clients. You will ensure high-quality client service and collaborate with internal partners to optimize service delivery.

The role emphasizes coaching, change management, and risk control, with details on on-site and remote work arrangement discussed at interview. Toronto location; 37.5 weekly hours.