Director Client Solutions Global Transaction Banking

The Toronto-Dominion Bank; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

A leading bank in Canada is seeking a Director Client Solutions to drive growth in their Global Transaction Banking division. This role requires a proven leader with extensive experience in financial services, a strong client focus, and the ability to manage complex projects in a fast-paced environment. The successful candidate will play a key role in enhancing client relationships and optimizing business processes.

Benefits

Health and wellbeing benefits

Career development programs

Competitive benefits plan

Qualifications

• 10 years of industry relevant experience in financial services.
• Experience in Global Transaction Banking including Cash Management.
• Strong understanding of Cash Management services and Trade Finance products.

Responsibilities

• Support client origination and management teams to increase revenue.
• Advise on strategic solutions and manage complex client problems.
• Lead training and onboarding for team members.

Skills

Leadership

Communication

Negotiation

Change Management

Client Focus

Education

Undergraduate degree or MBA

Professional designation (CTP, CFA, CPA)

Job description

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience jobrelated knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description :

TD Securities (TDS) is one of the worlds leading wholesale banks with operations spread across 15 locations. TDS is a toptwo dealer in Canada with a growing US business and global capabilities and is a fullservice provider of capital markets and corporate and investment banking products.

Global Transaction Banking (GTB) is comprised of three business lines : Treasury Solutions Corporate Cash Management Treasury Solutions Financial Institutions and Trade & Working Capital. Support functions include : Credit Structuring Product Strategy and Innovation Business Intelligence and Business Risk / Control.

GTB is a key growth business within TDS offering innovative solutions and treasury advisory services on large and complex liquidity payments and trade needs. Over the last decade we have seen unprecedented levels of innovation within our industry which GTB continually adapts to meet our clients needs. GTB is highly integrated within TDS and TD Bank Financial Group and works in close partnership with Risk Operations Legal and Treasury and Balance Sheet Management.

Client Solutions (CS) provides bespoke subject matter expertise and advisory to the origination and client management teams across all GTB business lines. CS acts as the vital link between GTB and partners across TD Enterprise to enable the accelerated growth of the business and an optimal experience for our clients.

Job Description :

We seek a highly motivating and influential business change and people leader with proven track record of managing a diverse spectrum of crossfunctional c and strategic program / deliverables in support of the overall business. We are looking for a highly motivated and inspiring leader with a deep intellectual curiosity a passion for transaction banking technology and outstanding interpersonal skills / EQ.

The nature of this role in Client Solutions is to support the origination and client management teams mandates to increase total clients as well as revenue and profitability across the entire portfolio. The individual must demonstrate their leadership capabilities to promote and enable the businesses. Client Solutions operate in an often ambiguous environment and requires a selfstarting efficient person who works extremely well in a team can manage multiple competing priorities and projects at the same time and thrives in a fastpaced intense exciting environment.

The Director Client Solutions is expected to be an enabled independent problem solver for clients. The Director routinely manages complex client problems / initiatives / projects requiring the marshalling of resources from across GTB and TDBG. The ambition to develop progressively superior leadership skills both laterally and vertically is essential.

This position is based in Toronto and may require travel to build and fulfill Client Solutions mandates globally to support all regions.

The Director Client Solutions GTB will / is :

• Understand deliver and advocate on the overall TDS client origination strategy particularly that of Corporate and Investment Banking.
• Advisory for GTB Origination and Client Management leaders and teams on strategic solutions transformation management business architecture and critical business decisions.
• Enable complex onboardings and deescalate client and internal escalations.
• Representation and counsel for new product and partner initiatives that impact GTB clients.
• Relationship management with TDBG and external supporting partners / vendors to drive optimum experiences and results.
• Spearhead process innovation and conceive improvement opportunities to further optimize business revenue and reduce costs.
• Orchestrate strategic changes and commit to successful delivery of product and regulatory changes that would impact the business client and employee experience.
• Marshall governance and control requirements of the businesses and from TD Audit regulators risk management finance etc.
• Support client origination efforts including annual client reviews proposals and RFPs as required.
• Design and lead the delivery of various training and conduct escalation processes.
• Direct and effectively narrate valueadded business recommendations influence & implement sound & superior business decisions / solutions based on accumulating analytics and due diligence intelligence.
• Act as an expert on Treasury Regulatory & Finance themes to portray TD and GTB as thought leaders to our clients and internal partners.
• Superior communication and conflict resolution abilities to assist with all client and stakeholders escalations.
• Motivate advocate and enable a resultsoriented culture within GTB.
• Mentor guide and coach junior members of the GTB team to develop.
• Plan and attend unique client industry and social events.
• Attend & contribute to industry relevant Treasury and Finance conferences to advocate TDs Brand.

Qualifications / Skills / Experience :

• Undergraduate degree or MBA with 10 years of industry relevant experience in the financial services sector with an emphasis on Global Transaction Banking including Cash Management Correspondent Banking and Trade Finance & Working Capital.
• Professional external designation such as Certified Treasury Professional (CTP) / CertICM / Chartered Financial Analyst (CFA) / Chartered Professional Accountant (CPA) preferred.
• Demonstrated success in a leadership role focusing on a large Corporate and Financial Institution client base.
• Strong leadership influencing negotiation and communication skills with the ability to effectively collaborate with a wide range of internal and external stakeholders.
• Positive leader that is resultsoriented with ability to manage through uncertain situations in a dynamic work environment.
• Change leader that is influential in transformation and ambiguous environments.
• An interest in technology particularly FinTech and a consciousness of its impact on the business.
• Demonstrated ability to work well individually and as part of a team.
• Selfstarter with a positive attitude and a good sense of humour.
• Client Focused : highly detailed with a sense of responsibility and strong focus on delivering value.
• Excellent written communication organization and planning skills.
• Commitment to ongoing education and thought leadership to continually evolve within role and remain at the forefront of client and business expectations.
• Proven track record of delivering results with crossfunctional teams including positive impact and influence skills.
• Experience and strong understanding of Cash Management services / Solutions used by complex multinational Corporations and Financial Institutions / Trade Finance products and services.

Who We Are :

TD Securities offers a wide range of capital markets products and services to corporate government and institutional clients who choose us for our innovation and experience. With more than 6500 professionals operating out of 40 cities across the globe we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues providing trusted advice and industryleading insight extending access to global markets and delivering integrated transaction banking solutions. In 2023 we acquired Cowen Inc. offering our clients access to a premier U.S. equities business and highlydiverse equity research franchise while growing our strong diversified investment bank. We are growthoriented peoplefocused and communityminded. As a team we work to deliver value for our clients every day.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental wellbeing goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and wellbeing benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information :

Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process

Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc. to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Required Experience :

Exec

Key Skills

Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting

Employment Type : Full-Time

Experience : years

Vacancy : 1

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