Director, Client Services

Ainsworth Inc.; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

Ainsworth Inc. seeks a Director of Client Services to lead Client Success Managers and oversee national sales and client relationships. This pivotal role includes driving the expansion of handyman services, managing performance analytics, and ensuring client satisfaction through strategic initiatives and team leadership. Join a dynamic workplace committed to diversity and innovation, with competitive benefits starting from day one.

Benefits

Comprehensive health, dental and medical benefits

RSP matching

Generous vacation

Employee Discounts and Incentives

Inclusive organization embracing diversity

Qualifications

• Minimum of 7-10 years in management of accounts or client success.
• Proven leadership with 3-5 years managing teams.
• Strong background in launching new business units or services.

Responsibilities

• Lead and mentor Client Success Managers for national accounts.
• Oversee reporting and performance analytics for clients.
• Drive the start-up and growth of handyman services nationwide.

Skills

Leadership

Team Management

Sales Strategies

Client Relationship Management

Performance Analysis

Education

Bachelor's degree in Business Administration

Master's degree preferred

Tools

CRM software

Reporting tools

Job description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company ) team today!

Job Summary :

As the Director of Client Services, you will lead a team of Client Success Managers and oversee strategic national sales and client relationships for our high-priority national clients. You will also manage the reporting and performance analytics for these clients, ensuring service excellence and satisfaction. A critical aspect of this role is to drive the start-up and growth of Ainsworth’s Handyman Services business unit, expanding its footprint across the nation while maintaining a high level of customer success. You will be instrumental in shaping the strategy, growth, and success of national accounts and services.

Key Responsibilities :

Leadership & Team Management :

• Lead and mentor a team of Client Success Managers responsible for national accounts.
• Provide strategic guidance to ensure successful delivery and customer satisfaction.
• Establish and maintain high standards for team performance, collaboration, and engagement.
• Coach team members on best practices, customer relationship management, and account growth.
• Regularly assess team performance and implement continuous improvements.

Strategic Sales & Client Development :

• Lead / Participate in strategic national sales efforts to acquire and expand national accounts.
• Work closely with senior leadership to define sales goals and strategies for national clients.
• Collaborate with marketing and business development teams to identify new opportunities for client acquisition.
• Drive new business development through proactive outreach and maintaining strong relationships with key decision-makers.

Reporting & Performance Analytics :

• Oversee the development and implementation of performance reports for national clients, ensuring data accuracy and insights.
• Analyze account performance and present actionable insights to leadership to optimize business outcomes.
• Monitor contract renewals, performance metrics, and overall account health, ensuring alignment with client expectations and business objectives.

Business Unit Start-Up & Growth :

• Lead the start-up phase of Ainsworth’s services including market analysis, resource allocation, and strategic planning.
• Develop and implement growth strategies to expand the handyman services offerings to national clients.
• Collaborate with operational, marketing, and sales teams to ensure seamless service delivery.
• Build and foster relationships with key stakeholders to ensure the unit’s success and profitability.
• Track the progress of new business initiatives, ensuring the business unit’s objectives are met.

Cross-Functional Collaboration :

• Partner with marketing, operations, finance, and customer service teams to ensure client needs are met and exceeded.
• Work closely with senior leadership to align on national account strategies and initiatives.
• Assist in the development and execution of client onboarding processes, ensuring a seamless experience.

Budget & Financial Oversight :

• Oversee the national accounts budget and ensure the alignment of financial resources with business objectives.
• Provide accurate forecasts for revenue and client growth based on current performance and pipeline.
• Drive profitability by identifying opportunities for cost savings and maximizing efficiency across teams and services.

Qualifications :

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field (Master's degree preferred).
• Minimum of 7-10 years of experience in managing accounts, strategic sales, or customer success.
• Proven leadership experience, with at least 3-5 years in managing teams.
• Strong background in launching and growing new business units or services (experience with handyman services or similar sectors a plus).
• Demonstrated ability to drive business growth through effective sales strategies and client relationships.
• Excellent experience in performance analysis, reporting, and client performance management.
• Strong leadership and team-building skills, with a focus on mentorship and professional development.
• Exceptional communication and presentation skills.
• Ability to build and nurture relationships with high-level decision-makers.
• Proficiency in CRM software, reporting tools, and business analytics.
• Strong problem-solving, organizational, and project management skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to travel as needed to meet clients and oversee business activities.
• Demonstrated understanding of national sales strategies, market trends, and customer needs.

Working Conditions :

• Occasional travel required for client visits, business development, and unit growth initiatives.

Why work at Ainsworth (a GDI company)?

Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following :

Benefits : Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards : Service milestones and peer recognition plus Employee Discounts and Incentives

Diversity : An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

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