Director, Citizen Development & Employee Technology Experience Pod Owner

IG Gestion de patrimoine; Toronto, Winnipeg; Hybrid; CAD 150,000 - 193,000; Full time

Benefits offered by this job

Competitive compensation

Bonus eligible

Health and dental coverage

Pension plan

Hybrid & flexible work arrangements

Wellness days

Job summary

IGM Financial Inc. invites applications for a Director, Citizen Development & Employee Technology Experience.

The role leads two enterprise capabilities—empowering employees to safely innovate with Copilot, Power Automate and approved low-code/no-code solutions, while reducing technology friction through better employee experiences and onboarding. The position shapes the pod strategy, governance and measurable outcomes, balancing speed and innovation with security, privacy, risk and

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 5–8 years of experience in enterprise technology or digital workplace roles.
• Experience defining strategies, roadmaps and governance for enterprise tech.
• Knowledge of Microsoft 365, Copilot, Power Platform and related environments.
• Strong governance, security, privacy and risk awareness.
• Ability to translate emerging tech into business value.

Responsibilities

• Lead vision, strategy, roadmap and priorities for Citizen Development and Employee Tech Experience.
• Launch and improve the operating model, including intake, prioritization and measurement.
• Enable governed adoption of Copilot, Power Automate and low-code/no-code tools.
• Maintain guardrails for safe innovation and privacy considerations.
• Identify tech friction and sponsor productivity improvements across teams.
• Lead communications, TechTalks, learning content and onboarding support.
• Manage the pod backlog and prioritize value, risk, cost and feasibility.
• Coordinate agile planning, sprints, reviews and retrospectives.

Skills

Microsoft 365

Copilot

Power Automate

Power Platform

Governance

Security

Privacy

Stakeholder management

Leadership

Education

Bachelor’s degree in Business/Technology/Digital Transformation

Tools

Microsoft 365

Copilot

Job description

Location: Toronto/Winnipeg IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Division: IGM Technology Location: Toronto/Winnipeg IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients. With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals. Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

Overall Job Purpose

The Director, Citizen Development & Employee Technology Experience Pod Owner is responsible for leading and advancing two connected enterprise capabilities: enabling employees to safely improve how work gets done through Microsoft Copilot, Power Automate and approved low-code/no-code capabilities; and reducing technology friction through stronger employee experiences, communications, onboarding, short-form learning, TechTalks and adoption programs.

This role shapes and delivers the pod strategy, roadmap, operating model, governance, prioritization and measurable outcomes. The Director balances speed, innovation and employee empowerment with security, privacy, risk, operational resilience and supportability, ensuring employee-led technology adoption remains practical, governed and sustainable.

Key Accountabilities

• Lead the pod vision, strategy, roadmap and priorities for Citizen Development and Employee Technology Experience, ensuring alignment to enterprise objectives, portfolio priorities and measurable business outcomes.
• Operate and launch and then continuously improve the Citizen Development operating model, including scope, intake, prioritization, decision rights, solution classification, lifecycle oversight, support model, escalation paths and value measurement.
• Enable governed adoption of Microsoft Copilot, Power Automate and approved low-code/no-code capabilities, with clear boundaries between employee-led solutions and work requiring business-led or technology-led delivery.
• Maintain practical guardrails for safe innovation, including solution registration, ownership, risk tiering, control gates, security review, privacy considerations and operational supportability.
• Identify employee technology friction across corporate and advisor communities and sponsor practical improvements that improve productivity, adoption, service experience and confidence in technology.
• Lead employee technology communications, TechTalks, digital learning content, short video learning, tech tips, onboarding support and awareness campaigns that make technology easier to understand and adopt.
• Manage and refine the pod backlog, making informed trade-offs across value, risk, cost, capacity, quality, employee experience, technical sustainability and operational impact.
• Coordinate agile planning, backlog refinement, sprint execution, reviews and retrospectives to maintain delivery discipline, transparency and momentum.
• Provide day-to-day leadership, coaching and feedback to pod team members; partner with Product and Delivery Chapters on standards, capability development, staffing and best practices.
• Build strong partnerships across business teams, Technology, Security, Risk, Privacy, Architecture, Service Management, enterprise platform teams and corporate support functions.
• Communicate roadmaps, progress, risks, decisions, dependencies and performance clearly to stakeholders and senior leaders.
• Track measures for adoption, employee experience, productivity, business value, cost, operational health, risk and supportability, and use insights to improve priorities and outcomes.

Qualifications

• Bachelor’s degree in Business, Technology, Digital Transformation or a related field required; equivalent experience considered an asset
• 5–8 years of progressive experience in enterprise technology, digital workplace, product, automation, artificial intelligence, employee experience, service management or technology delivery
• Experience supporting strategies, operating models, roadmaps, governance frameworks and measurable outcomes for enterprise technology capabilities
• Knowledge of Microsoft 365, Microsoft Copilot, Power Platform, Power Automate and related enterprise technology environments
• Strong understanding of governance, security, privacy, technology risk, operational resilience and support models in a regulated environment
• Ability to translate emerging technology into practical employee and business value
• Strong communication, influencing, stakeholder-management and decision-framing skills
• Proven ability to lead multidisciplinary work, manage priorities and coordinate delivery across organizational boundaries
• Collaborative, pragmatic, change-oriented and outcome-focused leadership stylePassion for improving employee technology experience, reducing friction and enabling safe, governed innovation

What Success Looks Like

Success means employees can confidently adopt technology and safely improve how work gets done; technology friction is visible and addressed; Citizen Development operates within clear boundaries and guardrails; and leaders have reliable visibility into adoption, employee experience, business value, cost, operational health and risk.

The expected annual base salary range for this role is $149,500 - $192,500 which is determined based on skills, knowledge and experience and geographic location. In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development.

Benefits

• COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.
• EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans.
• RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan
• WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
• INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

IG is an accessible employer committed to providing a barrier-free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply before November 12 2026.