Coordinator, Region Office Operations (12 Months Contract) - North York, ON

IG Gestion de patrimoine; Toronto; On-site; CAD 46,000 - 59,000; Full time

Benefits offered by this job

Learning and development opportunities

Mileage reimbursement

Job summary

IG Wealth Management in North York, ON, is hiring a Coordinator, Region Office Operations for a 12-month full-time contract. The role covers reception, client inquiries, and administrative support for the Advisor network.

You will assist with onboarding, policy guidance, and training on digital tools, while coordinating facilities and meetings. Travel for coverage is occasional, with mileage reimbursement offered.

Qualifications

• Minimum 2 years of administrative and reception experience, preferably in the Financial Services industry.
• Post-secondary education in a business discipline is an asset.
• Demonstrated strengths in client service orientation, accountability, communication, critical thinking, and teamwork.

Responsibilities

• Reception duties: Welcoming clients and office members, managing calls, overseeing supply inventory.
• Mail and courier management: Handling receipt, preparation, and distribution.
• Meeting room and facilities support: Arranging rooms, setting up technology, maintaining office equipment, conducting facilities reviews.
• Advisor network support: Providing guidance on policies, procedures, and training on digital tools.
• Onboarding and training: Assisting with onboarding new members, system training, form information, and escalation support.
• Administrative support: Assisting the Manager, Region Office Operations as needed.
• Occasional travel to nearby offices for coverage; mileage reimbursement provided.

Skills

Reception & front desk

Client service orientation

Accountability

Communication

Critical thinking

Teamwork

Organization & prioritization

Agile learner

Education

Post-secondary education in business

Tools

Microsoft Office 365

MFDs

TEAMS

Job description

Location: North York, ON

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Division: IG Sales & Distribution

Location: North York, ON

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment.

Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

DEPARTMENT SUMMARY:

The Region Office Operations Division is responsible for providing operational and administrative support services to members of the Advisor network in Region and Division offices across the country.

WHAT WE OFFER:

We offer a standard in-office, 37.5 hour workweek from Monday to Friday. Additionally, we support learning and development opportunities. We support an environment of community outreach, sustainability and Diversity, Equity & Inclusion.

POSITION SUMMARY:

The Coordinator, Region Office Operations serves as the primary point of contact, delivering services to both internal and external clients of IG Wealth Management. This role involves welcoming clients at reception, addressing inquiries related to key business transactions, and handling general administrative and facility support tasks. This is a 12-months full-time contract opportunity.

Responsibilities

• Reception Duties: Welcoming clients and office members, managing incoming calls, and overseeing supply inventory.
• Mail and Courier Management: Handling receipt, preparation, and distribution of mail and couriers.
• Meeting Room and Facilities Support: Arranging meeting rooms, setting up technology, maintaining office equipment, and conducting regular facilities reviews.
• Advisor Network Support: Providing guidance on policies, procedures, and resources, including training on digital tools.
• Onboarding and Training: Assisting with onboarding new members, system training, form information, office procedures, escalation support, and general inquiries.
• Administrative Support: Offering additional administrative assistance to the Manager, Region Office Operations as needed.
• If you are a proactive individual with excellent communication skills and a knack for multitasking, we would love to hear from you!
• Occasional Travel: travel to nearby office locations will be required for vacation and/or absence coverage when necessary. Mileage reimbursement will be provided.

Qualifications

• Minimum 2 years of administrative and reception experience preferably in the Financial Services industry
• Post-secondary education in a business discipline is an asset
• Demonstrated strengths in:
• Client service orientation – Understanding and addressing the needs and perspectives of internal and external clients
• Accountability - Results oriented, takes ownership and delivers on commitments
• Communication – Clear, concise, tactful, listens actively and objectively, open and consistent communication
• Critical Thinking – ability to effectively problem solve and communicate solutions
• Teamwork – Works collaboratively with others to achieve common goals, while adding value to the team
• Ability to organize and prioritize multiple tasks with discretion under tight deadlines
• Strong Business/Technical skills – including proficiency in Microsoft Office 365, MFDs and TEAMS technology support
• Agile learner with a desire for continuous improvement and development is an asset

The expected annual base salary range for this role is $45,500 - $58,500, which is determined based on skills, knowledge and experience and geographic location.

Benefits

• INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.