Business Systems Analyst

Mackenzie Financial Corporation; Toronto; Hybrid; CAD 64,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Employee benefits & insurance

Defined Contribution Pension Plan

Hybrid & flex work arrangements

Volunteer days

Job summary

Mackenzie Investments is seeking a Business Systems Analyst, Technology Risk to join its First Line of Defence. You will partner with Technology Risk, Cybersecurity, and business stakeholders to translate needs into clear requirements and deliver practical risk solutions.

Reporting to the AVP, you will strengthen governance, improve data quality, and enable timely risk insights through dashboards and metrics. Hybrid work in Canada.

Qualifications

• Bachelor’s degree in business, information systems, computer science, engineering, risk management, or a related field.
• 3–5 years of experience in business systems analysis, technology risk, cybersecurity, governance, risk and compliance, or a related discipline; financial services experience preferred.
• Experience eliciting and documenting requirements, mapping processes, defining user stories and acceptance criteria, and supporting solution delivery.
• Experience with GRC, risk, audit, compliance, workflow, or reporting platforms with structured risk data.
• Strong analytical and problem-solving skills; ability to reconcile data and recommend practical improvements.
• Experience with Excel and Power BI; familiarity with SQL, data visualization, or system integrations is a plus.
• Knowledge of technology risk and cybersecurity concepts and frameworks (NIST, ISO 27001, COBIT, CIS Controls).
• Certifications such as CBAP, CCBA, PMI-PBA, CRISC, CISA, CISM are assets.

Responsibilities

• Engage stakeholders to understand business needs, risks, and outcomes for Technology Risk processes and tools.
• Elicit, analyze, document, and validate requirements across business, functional, data, and reporting areas.
• Translate needs into user stories, data definitions, and solution requirements.
• Support solution design, configuration, implementation, and adoption with cross-functional teams.
• Develop dashboards and management reports translating risk data into insights.
• Ensure alignment with policies, standards, and regulatory requirements.

Skills

Requirements elicitation

Data analysis

Stakeholder communication

Problem solving

Excel

Power BI

SQL

Education

Bachelor’s degree in business or IT-related field

Tools

Power BI

SQL

Data dictionaries

Job description

Job Description

Referral Level: Level 1

Location: Toronto/Winnipeg

Mackenzie Investments

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.

At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

Role & Responsibilities

The Business Systems Analyst, Technology Risk is part of the First Line of Defence and supports effective delivery and continuous improvement of technology risk processes, systems, data, and reporting. The role works with Technology Risk, Cybersecurity, Technology, and business stakeholders to understand needs, translate them into clear business and system requirements, and support the implementation of practical solutions. Reporting to the AVP, Technology Risk, the analyst will help strengthen risk governance, improve data quality and workflow efficiency, and enable timely, decision-useful risk insights.

Key Responsibilities

Business Analysis & Solution Delivery

• Engage stakeholders to understand business needs, pain points, risks, and desired outcomes for Technology Risk processes and tools.
• Elicit, analyze, document, and validate business, functional, data, reporting, and integration requirements.
• Translate business needs into user stories, process flows, acceptance criteria, data definitions, and solution requirements.
• Assess current-state processes and recommend practical improvements that strengthen controls, reduce manual effort, and improve the user experience.
• Support solution design, configuration, implementation, and adoption in partnership with product owners, technology teams, vendors, and risk stakeholders.

Technology Risk Processes, Data & Reporting

• Support technology risk processes, including risk assessments, control assessments, issue and action tracking, risk acceptance and exceptions, key risk indicators, and regulatory or audit activities.
• Maintain process documentation, data dictionaries, business rules, standard operating procedures, templates, and traceability between requirements and delivered solutions.
• Analyze technology risk data to identify trends, gaps, inconsistencies, and opportunities to improve data quality and reporting.
• Develop and maintain dashboards, metrics, and management reports that translate technology risk information into clear business insights.
• Help ensure processes and solutions align with enterprise policies, standards, risk frameworks, and applicable regulatory requirements.

Testing, Change & Stakeholder Support

• Develop test plans and test cases, coordinate user acceptance testing, document results, and support defect triage and resolution.
• Facilitate workshops, interviews, and working sessions to build consensus, resolve requirement gaps, and support informed decisions.
• Communicate requirements, process changes, delivery status, risks, dependencies, and decisions clearly to technical and non-technical audiences.
• Support change impact assessments, training materials, user guidance, implementation readiness, and post-implementation reviews.
• Build trusted relationships across Technology Risk, Cybersecurity, Technology, Internal Audit, Compliance, and business teams.

Qualifications

• Bachelor’s degree in business, information systems, computer science, engineering, risk management, or a related field.
• 3–5 years of experience in business systems analysis, technology risk, cybersecurity, governance, risk and compliance, or a related discipline; experience in financial services is preferred.
• Demonstrated experience eliciting and documenting requirements, mapping processes, defining user stories and acceptance criteria, and supporting solution delivery.
• Experience supporting GRC, risk, audit, compliance, workflow, or reporting platforms and working with structured risk and control data.
• Strong analytical and problem-solving skills, including the ability to reconcile data, identify root causes, and convert findings into practical recommendations.
• Experience with reporting and analysis tools such as Excel and Power BI; familiarity with SQL, data visualization, or system integrations is an asset.
• Working knowledge of technology risk and cybersecurity concepts and relevant frameworks and standards, such as NIST, ISO 27001, COBIT, and CIS Controls.
• Relevant certifications such as CBAP, CCBA, PMI-PBA, CRISC, CISA, CISM, or equivalent are considered an asset.

Core Competencies

• Analytical and Detail-Oriented: Evaluates complex processes and data, identifies gaps, and produces accurate, well-structured deliverables.
• Stakeholder-Focused: Builds effective relationships, facilitates productive discussions, and balances different perspectives.
• Clear Communicator: Translates business, technology, and risk concepts into concise requirements, documentation, and decision-ready insights.
• Delivery-Oriented: Takes ownership, manages dependencies, and follows work through from discovery to implementation and stabilization.
• Continuous Improvement Mindset: Looks for practical opportunities to simplify processes, strengthen controls, and improve data and user outcomes.

The expected annual base salary range for this role is$64,000 - $85,000 which is determined based on skills, knowledge and experience and geographic location. In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development.

Benefits:

• COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.

• EMPLOYEE BENEFITS & INSURANCE:competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans.

• RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan

• WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.

• INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.