Director CIB Business Management

National Bank of Canada; Calgary; On-site; CAD 170,000 - 230,000; Full time

Benefits offered by this job

Health benefits

Generous pension plan

Employee Share Ownership Plan

Community involvement

Job summary

National Bank of Canada is seeking a Director, Corporate & Investment Banking (CIB) Business Management to partner with CIB leadership and drive organizational effectiveness and the employee experience across the franchise.

The role combines strategic business management with hands-on execution, requiring strong judgment, executive presence and the ability to influence across a complex, fast-paced organization.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Management, Human Resources, Communications or related; advanced degree/designation is a plus.
• 8–10+ years of relevant professional experience, ideally within financial services or a complex corporate environment.
• 5+ years of people leadership experience with ability to coach and develop teams and manage through organizational change.
• Proven ability to operate effectively with senior executives and multiple stakeholders; ability to influence outcomes without direct authority.

Responsibilities

• Act as strategic business management partner to CIB senior leadership, supporting priorities related to organizational effectiveness and workplace experience.
• Lead development and execution of the CIB employee experience agenda with measurable outcomes.
• Own and coordinate key CIB-wide people and business initiatives, including engagement, recognition, and leadership events.
• Partner with HR and CIB leadership on workforce priorities, onboarding, and sensitive employee matters.
• Oversee executive and administrative support model, including EA leadership and service standards.

Skills

Executive leadership

Stakeholder management

Project management

Communication skills

Analytical thinking

Change management

Bilingual French/English

Education

Bachelor's degree in Business Administration/Finance/related

Tools

Workflow automation

Data analytics tools

Job description

As Director, Corporate & Investment Banking (CIB) Business Management within National Bank of Canada Capital Markets’ CIB group, you will be a senior partner to CIB leadership, responsible for advancing the business management and employee experience agenda across the franchise.

Working closely with senior executives, business leaders, Human Resources and internal partners, you will translate CIB priorities into coordinated initiatives that strengthen organizational effectiveness, leadership engagement and workplace experience within the Calgary CIB franchise and in collaboration across our offices nationally.

The role combines strategic business management with hands on execution, requiring strong judgment, executive presence and the ability to influence across a complex, fast-paced organization.

Your Job

• Act as a strategic business management partner to CIB senior leadership, supporting the execution of priorities related to organizational effectiveness, employee engagement and workplace experience.
• Lead the development and execution of the CIB employee experience agenda, translating leadership priorities and employee feedback into measurable initiatives and outcomes.
• Own and coordinate key CIB-wide people and business management initiatives, including employee engagement, recognition, workplace programs, leadership events, town halls, offsites and other strategic forums.
• Partner closely with Human Resources and CIB leadership on workforce priorities, organizational changes, talent initiatives, onboarding and other sensitive employee matters, exercising a high degree of judgment and discretion.
• Oversee and continuously improve the executive and administrative support model, including leadership and development of the Executive Assistant community, service standards, resource allocation, succession and best practices.
• Lead and develop a high-performing team, establishing clear objectives, coaching senior and junior employees and creating development and succession opportunities across the function.
• Identify opportunities to simplify, standardize and automate business processes, leveraging technology and data to improve productivity and the employee experience.
• Establish appropriate governance, KPIs and reporting to measure progress across employee engagement, service delivery, employee experience initiatives and other areas within the mandate.
• Lead cross-functional projects requiring coordination across Montreal, Toronto, Calgary, Vancouver, New York and other CIB locations, ensuring consistent execution while recognizing local business requirements.
• Build trusted relationships across CIB and with key partners throughout National Bank, acting as a connector across businesses and functions and proactively resolving issues that could affect execution or employee experience.
• Represent CIB leadership on selected committees, working groups and enterprise initiatives relevant to the mandate.

Your Team

You will report to the Managing Director, CIB Corporate Development and Business Management and lead a broader CIB Business Management function, including responsibility for supporting employee engagement, workplace initiatives and business management activities.

The role operates provincially and requires close partnership with CIB senior leadership nationally, Human Resources, Corporate Communications, Corporate Real Estate, Technology and other Bank functions.

Success will require balancing strategic priorities with disciplined execution while maintaining a high level of confidentiality and judgment in matters involving senior leadership, employees and organizational decisions.

This role is onsite 5 days at the office.

Basic Requirements

• Bachelor’s degree in Business Administration, Finance, Management, Human Resources, Communications or a related discipline; an advanced degree or relevant professional designation is an asset.
• 8–10+ years of relevant professional experience, ideally within financial services, professional services or another complex corporate environment.
• Demonstrated experience leading business management, employee experience, organizational effectiveness or strategic people initiatives.
• 5+ years of people leadership experience, including demonstrated ability to lead, coach and develop teams and manage through organizational change.
• Proven ability to operate effectively with senior executives and multiple stakeholders, including experience influencing outcomes without relying solely on direct authority.
• Strong executive presence, judgment and discretion, with demonstrated ability to manage confidential and sensitive matters.
• Strong project and program management capabilities, with experience translating strategy into structured execution and measurable outcomes.
• Demonstrated ability to manage multiple priorities in a high-intensity, deadline-driven environment while maintaining attention to detail and quality.
• Excellent written and verbal communication skills, including the ability to prepare concise, executive-level communications and presentations.
• Strong analytical and problem-solving capabilities, with a continuous-improvement mindset and comfort using data to support decisions.
• Experience with technology-enabled process improvement, workflow automation and modern workplace tools is an asset.
• Bilingualism in French and English is an asset, given regular interaction with employees, executives and partners across Canada.

Languages: English

Required skills: Accountability, Client-focused, Communication, Diversity & Inclusion, Driving Results, Emotional Intelligence, Empathy, Humility, Initiative, Learning Agility, Resiliency, Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!