Director, Business Analysis

Canada Life; Toronto; On-site; CAD 121,000 - 171,000; Full time

Benefits offered by this job

Education reimbursement

Health & dental benefits

Mental health benefit

Volunteer day

Pension plan

Employee discounts

Job summary

Canada Life is seeking a Director of Business Analysis to lead the day-to-day execution and maturity of a modern, high-performing BA practice. You will translate business needs into clear requirements across initiatives in partnership with business, technology, finance, and risk.

You will oversee requirements and testing activities, shape BA intake, and provide mobilization support to key initiatives while ensuring traceability and alignment with enterprise practice.

Qualifications

• 12-15 years of progressive Business Analysis experience in a large, complex, regulated environment.
• Experience maturing BA practices, standards, and ways of working in a matrixed organization.
• Strong leadership, coaching, and stakeholder management skills.
• Excellent communication and facilitation to translate needs into actionable requirements.
• Experience across strategy, portfolio, and delivery; collaboration with business and technology partners.
• Ability to navigate ambiguity, influence without direct authority, and support organizational change.
• Experience contributing to business case development, outcome measurement, and prioritization.
• Understanding of Agile, hybrid, and traditional delivery lifecycles; financial services experience preferred.

Responsibilities

• Lead and develop a team of Business Analysts with clear expectations.
• Implement and mature BA frameworks, standards, tools, and templates.
• Build a community of practice through coaching and knowledge sharing.
• Oversee BA activities, including elicitation, design, and validation.
• Oversee testing activities including test case docs, execution, and defects.
• Lead intake, discovery, and shaping to improve portfolio quality.
• Provide mobilization support with scope, approach, and resourcing.
• Ensure requirements management and traceability across delivery.

Skills

People leadership

Stakeholder management

Communication & facilitation

Strategic thinking

Delivery lifecycle (Agile/Hybrid/Water

Regulated environment experience

Education

University degree in business, technology, or related field

Job description

Permanent Full Time

Canada Life is strengthening how we deliver business-led change through the continued build-out of acentralizedBusiness Project Management Office (BPMO).

Reporting to the VP, BPMO, the Director, Business Analysis willleadthe day-to-day execution and continued maturity of a modern, high-performing business analysis practice. This role will help translate business needs into clear, actionable requirements and meaningful outcomes across a portfolio of initiatives.

Working closely with leaders and delivery partners across business, technology, finance, and risk, the Director will ensure assigned initiatives are well defined, outcomefocused, andpositioned for successful delivery and adoption.

What You Will Do

• Lead and develop a team of Business Analysts, setting clear expectations for quality, consistency, and delivery.
• Implement and continuously improve business analysis frameworks, standards, tools, templates, and ways of workingestablishedforthe enterprisepractice.
• Build a strong Business Analysis community of practice through coaching, mentoring, knowledge sharing, and capability development.
• Support the effective deployment of Business Analysts to initiatives whilemaintainingalignment to the enterprise Business Analysis practice.
• Oversee business analysis activities across assignedprogramand projects, includingrequirementselicitation and documentation, process design and improvement, and solution validation and acceptance.
• Oversee business testing activities across assignedprogramand projects, includingtest case documentation, test execution, and defect management.
• Lead BA intake, discovery, and shaping activities to improve the quality of work entering the portfolio.
• Providemobilizationsupport to key initiatives by defining Business Analysis scope, approach, deliverables, and resourcing needs.
• Ensure effectiverequirementsmanagement and traceability across the delivery lifecycle.
• Support post-implementation reviews and the design of Day 2 operating models, including roles, processes, controls, and hand-offsrequiredfor sustainable operations.

What You Will Bring

• 12-15 years of progressive Business Analysis experience, including experience leading teams or a significant Business Analysis function in a large, complex, and preferably regulated environment.
• Demonstrated experience implementing or maturing Business Analysis practices, standards, and ways of working in a matrixedorganization.
• Strongpeopleleadership, coaching, and stakeholder management skills.
• Excellent communication and facilitation skills, with the ability to translate complex business needs into clear, actionable requirements.
• Experience working across strategy, portfolio, and delivery layers and collaborating with both business and technology partners.
• Demonstrated ability to work through ambiguity, influence without direct authority, and supportorganizationalchange.
• Experience contributing to business case development, outcome measurement, and initiativeprioritizationdiscussions.
• Understanding of Agile, hybrid, and traditionaldeliverylifecycles.
• Experience in a regulated environment; financial services experience is preferred.
• University degree in business, technology, or related field
• Certifications such asCBAP, PMI-PBA, Agile/Scrum, or Lean Six Sigmaare considered assets

The base salary for this position is between $121,200 - $171,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.