Director, Anti-Fraud, North America

Manulife; Montreal; Híbrido; CAD 125.000 - 175.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Descripción de la vacante

Manulife is seeking a Director Anti-Fraud, North America to oversee and challenge the fraud risk management strategy for US and Canada, guiding prevention, investigations, and regulatory compliance. You will collaborate with global teams and cross-functional leaders to strengthen fraud monitoring programs and governance.

The role requires 8+ years in financial crime or fraud risk, with proven ability to design and implement large-scale risk systems.

Formación

• 8+ years of experience in Financial Crime and/or Fraud risk management, AML/ATF, compliance, or risk management.
• Track record in designing, developing, and implementing large-scale, standardized risk management systems and processes.
• Experience with a large financial institution operating globally is advantageous.
• Excellent written and oral communication skills, with ability to articulate complex fraud and regulatory concepts.
• Track record of using persuasive techniques and frameworks to drive changes to business processes.
• Experience in supporting regulatory engagement and reporting.
• Strong organizational skills with ability to prioritize and manage multiple tasks.
• Stakeholder-oriented approach with energetic and service-oriented style.
• Proactive, results-oriented with ability to balance multiple priorities.

Responsabilidades

• Strategic Leadership: Oversee the development and implementation of a fraud risk management strategy across US and Canada, aligning with objectives.
• Fraud Technology and Scheme Expertise: Enhance detection and prevention capabilities across insurance and asset management.
• Business Integration: Ensure Fraud Risk Management framework is embedded across business units.
• Operational Excellence and Crisis Management: Drive standardization, automation, and incident response readiness.
• Regulatory Engagement: Build relationships with regulators and industry forums to influence the fraud risk landscape.
• Risk Management and Governance: Identify, prevent, and detect fraud risks across units and recommend improvements.

Conocimientos

Financial crime / Fraud risk

Strategic implementation

Global financial acumen

Communication skills

Influencing skills

Regulatory expertise

Organizational skills

Collaborative mindset

Hands-on / results-oriented

Descripción del empleo

The Director Anti-Fraud, North America (2LOD/subject-matter expert) position is responsible for overseeing and challenging the fraud risk management strategy across US and Canada segments of Manulife/John Hancock. This role involves guiding fraud prevention, operations, and investigations to ensure alignment with corporate objectives and regulatory standards, particularly in the insurance and asset management sectors. Supporting the Global Head of Anti-Fraud, this individual contributor role is responsible for enhancing Manulife's global fraud risk management program and involves providing strategic oversight and ensuring regulatory compliance across all fraud risk initiatives.

The role is pivotal in developing and implementing comprehensive fraud monitoring programs and involves significant collaboration with cross-functional leaders in technology, information security, compliance, legal, investigative services, audit, and business units.

Position Responsibilities:

• Strategic Leadership: In partnership with Global Anti-Fraud colleagues and 1LOD stakeholders, oversee the development and implementation of a fraud risk management strategy, collaborating with business unit leaders and supporting teams across US and Canada. Provide oversight and challenge to ensure fraud risk management practices are robust and aligned with strategic objectives.

• Fraud Technology and Scheme Expertise: Utilize comprehensive knowledge of fraud detection and prevention technologies to enhance the organization’s capabilities. Ensure the maturity and effectiveness of fraud detection schemes across insurance and asset management.

• Business Integration: Provide oversight and challenge to ensure the Fraud Risk Management framework is embedded across business segments, fostering a proactive fraud risk culture. Support regional and local compliance teams in deploying and overseeing effective fraud management strategies as needed.

• Operational Excellence and Crisis Management: Provide oversight and challenge to drive best-practice and ensure the standardization, automation, and process improvements across all markets to strengthen the fraud risk management infrastructure. Provide oversight and challenge to ensure Manulife has appropriate crisis management protocols for significant fraud incidents, ensuring swift and effective responses.

• Regulatory Engagement: Cultivate relationships with US and Canada regulators, industry forums, and peer institutions to influence the broader fraud risk landscape. Ensure compliance with international and local regulatory frameworks, maintaining updated documentation for all fraud risk policies and standards.

• Risk Management and Governance: Ensure comprehensive fraud risk identification, prevention, and detection across all business units. Recommend process changes to reduce risk exposure.

Required Qualifications:

• Experience: 8+ years of experience in Financial Crime and/or Fraud risk management, AML/ATF, compliance, or risk management, preferably in the financial sector.

• Strategic Implementation: Track record in designing, developing, and implementing large-scale, standardized, risk management systems and processes.

• Global Financial Acumen: Experience with a large financial institution operating globally is advantageous.

• Communication Proficiency: Excellent written and oral communication skills, with the ability to articulate complex fraud and regulatory concepts in business terms.

• Influencing Skills: Track record of using various persuasive techniques and utilising frameworks to drive changes to business processes and outcomes.

• Regulatory Expertise: Experience in supporting regulatory engagement and reporting.

• Organizational Skills: Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.

• Collaborative Approach: A stakeholder-oriented approach to managing relationships and collaborating across business units and functional departments, with an energetic and service-oriented style.

• Hands‑on and Results‑Oriented: Proactive, results‑oriented individual with the ability to balance multiple priorities and projects.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

#LI-JH

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religion o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$125,100.00 CAD - $175,100.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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