Director, AML/KYC Onboarding & Client Experience

Socket.dev; Toronto; On-site; CAD 180,000 - 240,000; Full time

Benefits offered by this job

Total Rewards Program

Flexible benefits

Stock options

Coaching and development opportunities

Work-life balance

Job summary

RBC Investor Services is seeking a Director of Client Due Diligence & Onboarding to lead the AML/KYC program transformation from onboarding through regulatory approval. You will design a target operating model to streamline processes, reduce friction, and accelerate time-to-market while maintaining rigorous compliance, and you will oversee modernization initiatives and a high-performing team.

You will partner with senior stakeholders to deliver exceptional client outcomes within a leading

Qualifications

• University degree required.
• Proven strategic leadership and ability to drive organizational change.
• Project management experience.
• Experience building and leading high-performing teams.
• Knowledge of AML/KYC regulatory requirements and risk management.
• Change management and continuous improvement mindset.
• Strategic Leadership.
• Client Experience Focus.

Responsibilities

• Create and deliver the target operating model to enhance client experience; drive team effectiveness through people, process, technology, and data; deliver on prioritized initiatives (e.g., Onboarding Target Operating Model, Fenergo Replacement).
• Build and mentor Associate Directors and Managers; support career development; conduct performance management and provide continuous feedback.

Skills

Strategic leadership

Change management

Project management

Team leadership

Client experience focus

Education

University degree

MBA (nice-to-have)

CAMS certification (nice-to-have)

PMP certification (nice-to-have)

Lean Six Sigma certification (nice-to-have)

Tools

Fenergo

Job description

RBC Investor Services is seeking a Director of Client Due Diligence & Onboarding to lead the AML/KYC program transformation from onboarding through regulatory approval. You will design a target operating model to streamline processes, reduce friction, and accelerate time-to-market while maintaining rigorous compliance, and you will oversee modernization initiatives and a high-performing team.

You will partner with senior stakeholders to deliver exceptional client outcomes within a leading