Director, Accounts Receivable

Lifelabs LP; Canada; Remote; CAD 100,000 - 140,000; Full time

Job summary

LifeLabs is seeking a Director of Accounts Receivable in Etobicoke, ON to lead billing and cash operations, ensuring operational excellence and financial strategy alignment. This strategic role focuses on automation and team leadership, contributing to the company’s commitment to quality healthcare delivery for Canadians. Join a passionate team dedicated to making a significant impact.

Benefits

Employee Group Benefits

Retirement Savings Plan

Vacation and Wellness Days

Employee Wellness and Giving Programs

Professional development and membership reimbursement

Qualifications

• 10+ years of progressive finance leadership experience.
• Experience in AR/AP, Billing or Finance Operations required.
• Proven success with finance transformation initiatives.

Responsibilities

• Oversee national AR operations, ensuring billing accuracy and excellence in customer service.
• Lead the roadmap for modernizing Billing to Cash through automation.
• Manage a high-performing national team of 30+ professionals.

Skills

Leadership

Gestion des flux de trésorerie

Transformation financière

Automatisation des processus

Reporting avancé

Education

University degree in Business, Accounting or Finance

Accounting Designation, CPA

Certification en gestion de projet ou en amélioration des processus (e.g. Lean Six Sigma)

Tools

MS Excel

Job description

30 International Blvd, Etobicoke, ON M9W 5P3, Canada

Job Description

Posted Thursday, June 12, 2025 at 4:00 AM

For over 50 years, LifeLabs has beenCanada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operatingCanada'sfirst commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online.More than112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Status: Full Time

Schedule: Mon- Fri

Additional Requirements: N/A

Number of Positions: 1

Start Date: ASAP

Internal Application Deadline: 23 June 2025

The Director, Accounts Receivable, will lead Billing to Cash, ~$1B billed revenue and the Company’s Accounts Receivable function by delivering low transaction cost through RPA (Artificial Intelligence), high quality, client based, nationally delivered services and enabling LifeLabs to achieve its strategic objectives. This will be accomplished through Managing, Reporting, and Controlling the Accounts Receivable and Collections operations ensuring delivery of best practices, meeting performance objectives, and achieving excellence in customer service.

This role is both operational and strategic: ensuring transactional excellence while leading a multi-year transformation project focused on automation, system integration, and process redesign. The Director will play a key role in aligning financial operations with business growth, supporting working capital strategy, and building future-ready billing and AR teams. This role is envisioned as part of the Finance leadership pipeline and will partner closely with senior executives across Finance, IT, Commercial, and Operations.

Accountability Strategic Leadership of AR/AP & Billing:

• Oversee the national AR operations, including billing accuracy, collections, and cash application (~$1B annual billing) utilizing sound credit procedures, ensuring best practices, performance objectives, and excellence in customer service are utilized and achieved.
• Ensure end-to-end operational integrity across multiple billing systems and laboratory information systems (LIS).
• Own the cash management process, including forecasting inputs, KPI reporting, and credit risk oversight.
• Partner cross-functionally to ensure seamless upstream and downstream financial workflows, reducing friction in the order-to-cash lifecycle.
• Serve as a senior escalation point for complex billing, collections, or client issues including contract renewals to maintain a high quality of workflows and mitigate deviations.

Accountability Finance Transformation & Automation:

• Lead the roadmap for modernizing Billing to Cash through automation, including Robotics Process Automation (RPA), AI tools, and system enhancements/replacements.
• Manage the review, redesign, and standardization of manual billing processes and identify opportunities for cost savings and scalability.
• Drive implementation of a national billing solution, consolidating legacy systems and ensuring future-state readiness.
• Lead and support continuous improvement initiatives to ensure world class practices within AR.
• Collaborate closely with IT, Business Development, and Operations to align system capabilities with business requirements including participation in RFP process and new initiatives
• Partner with Senior business leaders in developing appropriate billing strategies and systems to support rapid growth in both the private and government sectors.

Accountability Team Leadership & Development:

• Lead a high-performing national team of 30+ professionals, including Managers, Analysts, and Specialists across AR and AP.
• Develop leadership capabilities within the team; provide coaching and succession planning aligned to broader Finance goals.
• Build a culture of accountability, continuous improvement, and service excellence.

Accountability Governance, Controls, and Reporting:

• Implement, maintain and administer policies, systems, financial and internal controls (i.e., SOx) and highly efficient national standards that reduce risk, improve quality and maximize revenue retention.
• Ensure compliance with tax, audit, and regulatory billing requirements (provincial/federal).
• Oversee pricing tables, master data, and the integrity of billing/collections-related information across systems.
• Provide timely, actionable reporting on KPIs (DSO, DPO, bad debt, automation impact, etc.) to Finance leadership.
• Be a creative billing partner with the business to meet the demands of new clients and program growth

Qualifications:

• University degree in Business, Accounting or Finance
• 10+ years of progressive finance leadership experience, with significant leadership in AR/AP, Billing or Finance Operations
• Accounting Designation, CPA, and/or additional certification in project management or process improvement (e.g. Lean Six Sigma) is an asset
• Proven success leading finance transformation initiatives, particularly process automation, ERP, or billing system consolidations.
• Experience with complex, multi-system environments and shared services models.
• Advanced understanding of cash flow, credit risk, working capital, and operational finance metrics.
• Proven ability related to documenting processes and preparing presentations.
• Strong computer and reporting skills with an advanced proficiency in MS Excel and Word
• IFRS expertise

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy , and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [e-mail] .

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!

30 International Blvd, Etobicoke, ON M9W 5P3, Canada