Director, Group Insurance Account Executives - Alberta

ICBA | Independent Contractors and Businesses Association; Calgary; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Benefits: health, dental, life + RRSP

Work from home policy

Job summary

ICBA | Independent Contractors and Businesses Association in Calgary seeks a Director, Account Executives to lead Alberta‑based group insurance and employee benefits client teams and ensure exceptional service delivery.

This role provides strategic sales leadership, targets and coaching for account executives, and coordinates with underwriting, claims and client service to drive retention, growth and value for members.

Qualifications

• Active LLQP required.
• CEBS, GBA, or related designations considered an asset.
• 10+ years of experience in group benefits, insurance consulting, brokerage, or account management.

Responsibilities

• Manage and retain an assigned portfolio of group insurance and employee benefits clients.
• Serve as primary relationship manager and trusted advisor for clients.
• Lead new business through internal membership referrals, networking, and strategic partnerships.
• Conduct benefits plan reviews and recommend design enhancements to improve value and cost management.
• Lead annual renewal and marketing processes with insurance carriers.
• Present proposals, benchmarking reports, utilization analyses, and strategic recommendations to clients.
• Coordinate with underwriting, claims, and client service teams to ensure seamless plan administration.
• Support implementation and onboarding of new clients.
• Identify opportunities for cross‑selling and upselling additional insurance, retirement, and wellness solutions.
• Maintain expertise in industry trends, legislation, carrier products, and regulatory requirements.
• Mentor account executives, account managers, and client service staff.
• Participate in client meetings, industry events, and business development initiatives.

Skills

Account management

Relationship management

Sales leadership

Presentation skills

Negotiation

Analytical thinking

Education

LLQP certificate

CEBS / GBA designation asset

Job description

Company Description

ICBA | Independent Contractors and Businesses Association is a fully integrated business in both BC and Alberta, that combines public policy advocacy, workforce development, group benefits, wellness programs, and member services to support employers and their teams across Canada. With more than 6,000 members and clients, ICBA is one of the largest business associations in Canada.

More than 320,000 Canadians are supported by an ICBA employee benefit plan, while members also gain access to apprenticeship sponsorship, training programs, labour relations resources, mental wellness initiatives, HR tools, and industry advocacy. ICBA’s third party administration platform provides its clients with traditional group health plans and offers access to the largest hour bank plans in Canada.

The platform is powered by proprietary technology, including Bridge IT Systems which provides digital enrolment, benefit administration, reporting, payroll integration, and self-service capabilities.

By bringing these services together under a single operating model, ICBA helps organizations reduce administrative burden, strengthen their workforce, improve employee experience, and support long-term business growth.

Role Description

The Director, Account Executives, Alberta is a full‑time, on‑site role based in our Calgary Office, with a focus on leading and supporting group insurance account executive teams serving Alberta. This role oversees day‑to‑day account management activities, ensuring that member and client needs are met through effective delivery of benefits, services, and programs.

The Director provides strategic sales leadership, setting targets, tracking performance, and guiding account executives in business development and client retention.

Key Responsibilities working with the Account Executives to:

• Manage and retain an assigned portfolio of group insurance and employee benefits clients.
• Serve as the primary relationship manager and trusted advisor for clients.
• Manage new business through internal membership referrals, networking, and strategic partnerships.
• Conduct benefits plan reviews and recommend design enhancements to improve value and cost management.
• Lead annual renewal and marketing processes with insurance carriers.
• Present proposals, benchmarking reports, utilization analyses, and strategic recommendations to clients.
• Coordinate with underwriting, claims, and client service teams to ensure seamless plan administration.
• Support implementation and onboarding of new clients.
• Identify opportunities for cross‑selling and upselling additional insurance, retirement, and wellness solutions.
• Maintain expertise in industry trends, legislation, carrier products, and regulatory requirements.
• Mentor account executives, account managers, and client service staff.
• Participate in client meetings, industry events, and business development initiatives.

Qualifications

• Active LLQP (Life License Qualification Program) required.
• CEBS, GBA, or related industry designations considered an asset.
• 10+ years of experience in group benefits, insurance consulting, brokerage, or account management.
• Proven success in client retention and business development.
• Strong understanding of:

Group health and dental plans

Disability programs (STD/LTD)

Life and AD&D insurance

Retirement and savings plans

Funding arrangements and pooling structures

• Excellent presentation, negotiation, and relationship‑management skills.
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple priorities in a fast‑paced environment.

Reporting to the Senior Vice President, ICBA

A great culture and work experience with:

• Competitive salary and performance‑based bonuses.
• Comprehensive benefits package, including health, dental, and life insurance,as well as a matching RRSP.
• Work from work policy, connecting daily with the dynamic platform and team.
• Opportunities for professional development and career advancement.
• Supportive team environment that values collaboration, innovation, and excellence.
• A chance to work with a diverse clientele and make a positive impact on their businesses and employees' lives.