Commercial Insurance Manager

Axis Insurance Managers Inc; Vancouver; On-site; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Team events

Career growth

Benefits package

Work-life balance

Job summary

Axis Insurance Managers Inc in Vancouver seeks an experienced Management professional to lead the Commercial Lines team, drive service excellence, and align workflows with strategic goals for underwriting and client management.

You will mentor staff, partner with the Director of Commercial Lines, implement corporate initiatives, and maintain strong relationships with clients and underwriters while ensuring renewal activity and dependable coverage.

Qualifications

• Minimum 7 years Commercial insurance experience.
• RIBO license (Ontario) or equivalent; ability to obtain BC license.
• Leadership experience in a team environment.

Responsibilities

• Collaborate with HR to attract and develop staff.
• Oversee workflow systems for Commercial Lines.
• Approach client and underwriter relations strategically.
• Review monthly reports and renewals.
• Manage timesheets and department expenses.
• Provide mentorship and performance feedback.

Skills

Relationship building

Priority management

Attention to detail

Team leadership

Customer service

Process improvement

Education

Post-secondary degree

Insurance designation (asset)

Tools

EPIC broker management system

Job description

Salary Range: $100,000.00 To $120,000.00 Annually

Management

• Collaborating with the HR recruitment team, maintains, develops, and attracts skilled staff to the BSAA team
• Acting as liaison between direct reports and Account Executives when issues arise requiring attention
• Performing staff performance evaluations and makes recommendations as required
• Approving, monitoring, and tracking department vacation, sick, and remote workdays for direct reports, providing quarterly summaries to the Director of Commercial Lines
• Reviewing and monitoring any staff expenses for direct reports, including Continuing Education courses
• Collaborating with the Director of Commercial Lines to oversee the development of workflow systems to effectively and efficiently manage workload of the Commercial Insurance team
• Working with the Director of Commercial Lines and other department managers to allocate Commercial Lines accounts for marketing and account administration to ensure optimal efficiency and effectiveness
• Working with the Director of Commercial Lines and other department Managers to develop content and lead monthly round tables
• Acting as liaison between the Administration, Accounting, and Epic teams, which includes but is not limited to attending weekly Epic meetings; confirming licensing and back ups to administration; sharing accounting workflow changes, etc.
• Working with the Director of Commercial Lines and other department managers to develop and implement corporate initiatives as required by the Senior Management Team
• Reviewing monthly reports to ensure accounts are renewed
• Reviewing/Approving Monthly Timesheets for Non-Exempt direct reports
• Conducting process and needs assessments across the department, implementing initiatives for continuous improvement
• Effectively motivating and supervising employees, including team building
• Developing and maintaining high service level standards for the department
• Performing periodic file audits to ensure procedures are followed by all direct reports

Account Management and Broking Services Support

• Proactively obtaining underwriting information from potential and renewal clients
• Creating and sending submissions to underwriters (where re-marketing is required)
• Liaising with clients on the status of their request for coverage or renewal
• Presenting quotes and/or renewals to clients, obtaining orders and binding coverage with underwriters
• Maintaining a technical and service-oriented relationship with clients and underwriters
• Keeping the Account Executives up to date on the status of client accounts
• Handling routine customer and Account Executive inquiries/concerns in a timely manner and to an agreed upon Practice Group standard
• Providing support to BSAA staff and Account Executives on new business and complex renewals, including structuring insurance programs; strategizing marketing and negotiations approach; reviewing wordings; and assisting with cross-border placements
• Preparing submissions; sends to market; negotiates coverage and pricing; reviews and compares terms; reviews with Account Executives; binds coverage; and checks documentation for renewals and new business, as applicable
• Providing marketing and policy rating services
• Liaising with Account Executives to discuss client needs and make recommendations regarding terms and conditions obtained
• Providing ongoing servicing as required, negotiating midterm changes with insurers
• Creating and following up on abeyances and documentation requests
• Acting as technical support to staff for policy coverage and company underwriting information needs, including policy wording review/comparison and review of contract and lease agreements

You are passionate about

• Providing friendly, professional service
• Making a positive difference to those around you
• Sharing ideas and working with a great team of proactive, innovative thinkers
• Learning, growing, and pushing past barriers
• Living with integrity
• Taking ownership of your work and actions

You’re outstanding at

• Building relationships – with clients, with underwriters, with colleagues – YOU are a people person!
• Staying on top of priorities – YOU know every deadline and live by your To-Do list!
• Paying attention to the little things that make a big difference – YOU dot your I’s, cross your T’s, and check all your boxes to make sure it’s done right ... the first time!
• Managing your time… even in a pressure cooker, with deadlines looming, YOU keep your cool, knowing you’ve got this!
• Proactively getting stuff done – YOU follow up and follow through!
• Working behind the scenes to ensure an exceptional customer experience – YOU know that the customer expects excellence … and so do you!

Must haves

• Minimum 7 years Commercial insurance experience, consistently meeting internal core competencies
• RIBO license (Ontario) or equivalent license in the individual’s province of residence, with the ability to obtain a British Columbia license

You want a leg up?

• CAIB, CIP, CRM or other insurance designations, an asset
• Post Secondary Degree, considered an asset
• Experience using EPIC broker management system, considered an asset

What’s in it for YOU?

• Fun! From team-building activities to contests and giveaways, holiday parties to virtual/in-person social events, we believe in building connections, knowing that a happy team makes a happy workplace!
• Career potential & leadership opportunities. We pride ourselves on training and mentoring for success.
• Competitive Employee Benefits Plan. The Axis Group has customized medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for your & your family.
• Work/Life Balance. Our offices operate 8:30am – 4:30pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU.

We’re excited to meet YOU!

Axis Insurance Managers Inc. is committed to fostering a culture of mutual respect and inclusion, recognizing that our success is enhanced by diversity. We seek to recruit, develop, and retain top talent from a diverse candidate pool.