Directeur sénior des opérations/ Senior Director of Operations

Paythings; Canada; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Flexible working arrangements

Job summary

A fast-growing startup is seeking an experienced Director of Operations to oversee all aspects of operational infrastructure. The role includes managing hardware production, deployment logistics, and client satisfaction. Ideal candidates will have over 10 years of experience in operations leadership, particularly in fintech or logistics, with strong knowledge of cross-border operations and fluency in English and French. This position offers competitive compensation and flexible working arrangements.

Qualifications

• 10+ years of experience in operations leadership, ideally in fintech, logistics, payments, or equipment-as-a-service businesses.
• Proven experience in production, supply chain, and technical deployments.
• Strong knowledge of logistics, shipping, and field support across North America.
• Ability to lead teams in a fast-growth, scaling environment.
• Fluent in both English and French.

Responsibilities

• Oversee the full operational lifecycle: hardware production, inventory control, order fulfillment, shipping, installation, and after-sales service.
• Develop and implement SOPs to ensure scalable and repeatable operational practices.
• Monitor and manage SLAs to maintain client satisfaction and ensure timely service delivery.
• Lead continuous process improvement initiatives to enhance efficiency, cost-effectiveness, and service quality.
• Build, manage, and mentor a growing operations team.

Job description

Paythings is a fast-growing startup revolutionizing the cash management industry with innovative Smart Safe solutions powered by our AI-driven enterprise software. We provide businesses with cutting-edge technology to streamline operations, enhance security, and optimize financial workflows.

Our clients span various industries, including major retailers, hospitality, quick-service restaurants (QSR), and national chains across the U.S. and Canada. As we continue to scale rapidly, we’re seeking an experienced, strategic, and hands-on Director of Operations to oversee and optimize our end-to-end operational infrastructure.

Position Overview

The Director of Operations will be responsible for managing all aspects of company operations, including hardware production, deployment logistics, installation, service delivery, client satisfaction, and adherence to service-level agreements (SLAs). This individual will be a key member of the leadership team, driving scalability, operational excellence, and customer success as we expand across North America and into new international markets.

The Ideal Candidate

• 10+ years of experience in operations leadership, ideally in fintech, logistics, payments, or equipment-as-a-service businesses.
• Proven experience in production, supply chain, and technical deployments.
• Strong knowledge of logistics, shipping, and field support across North America.
• Ability to lead teams in a fast-growth, scaling environment.
• Experience managing cross-border operations (Canada – U.S.).
• Familiarity with SLAs and customer-facing service models.
• Excellent communication, organizational, and problem-solving skills.
• A hands-on leader with a bias for action and results.
• Fluent in both English and French.

Nice to Have

• Experience in cash management, armored transport, or deployment of smart safes/ATMs.
• Familiarity with software integrations and remote monitoring tools.
• Experience managing cross-border operations in Canada and the U.S.

Key Responsibilities

Operations Management

• Oversee the full operational lifecycle: hardware production, inventory control, order fulfillment, shipping, installation, and after-sales service.
• Develop and implement SOPs to ensure scalable and repeatable operational practices.
• Monitor and manage SLAs to maintain client satisfaction and ensure timely service delivery.
• Lead continuous process improvement initiatives to enhance efficiency, cost-effectiveness, and service quality.
• Build, manage, and mentor a growing operations team, including logistics, technicians, support staff, and installation partners.
• Foster a culture of accountability, responsiveness, and high performance.
• Collaborate with the CEO and leadership team to plan and execute strategic hiring as the company grows.

Client Deployment & Support

• Coordinate with clients and internal teams to ensure seamless deployment of smart safes and associated services.
• Act as the escalation point for operational issues impacting the customer experience.
• Ensure high-quality post-installation support and service continuity.
• Work with internal and third-party tech teams to ensure software/hardware integration aligns with operational goals.
• Provide feedback on product performance, usability, and reliability from an operational perspective.

Strategic Planning & Scaling

• Contribute to strategic planning and budgeting for operational functions.
• Support market expansion initiatives by developing scalable deployment and support frameworks.
• Identify and mitigate operational risks proactively.

Compliance & Security

• Ensure the safe handling of cash-related equipment and maintain appropriate internal controls (no formal regulatory oversight currently required).

What We Offer

• An opportunity to shape a rapidly scaling company and industry-disrupting platform.
• Competitive compensation, performance-based incentives, and growth potential.
• Flexible working arrangements.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing

We’re sharing this opportunity to expand our team and invite qualified applicants to apply.