Junior QA Specialist (4+years) with Genesys Cloud Contact Center experience to support testing

s i systems; Calgary; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

TotalRewards Program

Coaching & development

Dynamic team

Training program

Job summary

RBC is seeking a Client Implementation Officer (cash management) to lead commercial and corporate clients through end-to-end onboarding and integration of cash management products.

You will collaborate with internal partners to tailor implementation plans, ensure a smooth transition to servicing, and help clients understand the product suite and available support. This role requires 1–2 years in financial services serving business clients and strong communication skills.

Qualifications

• Cash management experience in advisory or implementation role.
• Post-secondary education in business administration or financial management; BBA/Commerce preferred.
• 1-2 years in a financial service role interacting with business clients.
• Bilingual English and French required for client and partner interactions.

Responsibilities

• Lead multiple product implementation cases with onboarding plans.
• Engage Cash Management Operations for critical activities in implementation.
• Collaborate with the Implementation and Integration Team to tailor client plans.
• Ensure clients understand products and support during transition to servicing.
• Develop and execute tailored implementation plans based on client needs.
• Analyze client requirements to deliver tailored implementations.

Skills

Cash Management

Cash Management Products

Commercial Banking

Financial Services

French Language

Education

BBA or Commerce degree

Job description

What is the opportunity?

The RBC Client Implementation Officer (cash management) role is your opportunity to become a critical member of the Implementation team, where you’ll drive exceptional client experience for businesses. Your primary focus will be leading commercial and corporate clients through the end-to-end implementation and integration process, ensuring seamless delivery of tailored solutions for core cash management products. This involves tailored planning, execution, and proactive communication with business clients. This opportunity is ideal for individuals who thrive in a team environment with a collaborative focus on delivering exceptional client experience. Previous work experience in the financial services industry serving business clients and a high level of comfort collaborating with multiple internal partners are important for success in this role.

What will you do?

• Lead multiple product implementation cases at a time, ensuring clients’ onboarding and implementation plans progress in accordance with established expectations


• Effectively engage partners in Cash Management Operations for critical activities in support of the implementation process.


• Work in collaboration with a broader Implementation and Integration Team in Commercial Banking to identify, plan & deliver an exceptional implementation plan for clients and prospects based on strong knowledge of client’s operational requirements.


• Ensure clients have clarity and confidence in their products, services and available support and facilitate a seamless transition to servicing partners upon completing implementation


• Develop a deep understanding of core cash management products suite with an understanding of how each product can enable businesses to meet their specific needs.


• Analyze client’s product requirements to understand their unique needs to develop and execute a tailored implementation plan.

What do you need to succeed?

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs


• 1-2 years of demonstrated excellence in a financial service role that involved interacting with business clients


• Strong critical thinking, communication, and collaboration skills.


• Demonstrated proficiency in business acumen and ability to provide meaningful advice


• Proven track record of delivering an exceptional client experience.


• Experience with emerging communications and technology (i.e., web-based meetings, social media, digital banking, and mobile applications).

Must-have

• Cash management experience in either advisory or implementation role


• Post-secondary education at college or university level in business administration or financial management preferred e.g., BBA, B. of Commerce or equivalent work experience

Nice-to-have

• Cash management experience in either advisory or implementation role


• Post-secondary education at college or university level in business administration or financial management preferred e.g., BBA, B. of Commerce or equivalent work experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Benefits

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits and competitive compensation


• Leaders who support your development through coaching and managing opportunities


• Work in a dynamic, collaborative, progressive, and high-performing team


• A world-class training program in financial services

Job Skills

Cash Management, Cash Management Products, Commercial Banking, Financial Services, French Language

Additional Job Details

Pay Type:

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular

Posted Date:

2026-09-09

Application Deadline:

2026-10-16

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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