Directeur adjoint de magasin

The Home Depot Canada; Huntsville; On-site; CAD 45,000 - 60,000; Full time

Job summary

Une entreprise de vente au détail de premier plan recherche un Assistant Store Manager pour superviser les opérations d'un magasin. Le candidat sera responsable du service à la clientèle, de la gestion des stocks, de la sécurité et de l'amélioration des performances de vente. Ce poste offre la possibilité de travailler dans un environnement dynamique et de contribuer au succès du magasin tout en guidant une équipe d'associés.

Qualifications

• Minimum 18 ans et autorisé à travailler.
• Au moins 1 an d'expérience dans un rôle similaire.
• Aucune exigence de leadership ou de certifications.

Responsibilities

• Gérer le service client et coacher les associés.
• Maintenir les normes de magasin et résoudre les problèmes de stock.
• Assister au recrutement et évaluer la performance des associés.
• Assurer la sécurité des politiques et former le personnel.
• Analyser les données de vente et motiver les équipes.

Skills

Service à la clientèle

Gestion de l'engagement

Analyse des ventes

Gestion des stocks

Formation à la sécurité

Education

Aucun diplôme formel requis

Job description

En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.

Position Purpose:

Assistant Store Managers (ASMs) report to the Store Manager and are responsible for managing store associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Each ASM has direct responsibility for a specific area of the store: Operations, Night Operations, Merchandising, or Specialty. ASMs exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Supervisors, and other Assistant Managers, in the day-to-day operations of the store. They ensure a safe working environment by following all safety policies & standards, completing safety training, and addressing hazards promptly.

Key Responsibilities:

• Customer Service / Experience (25%): Drive customer service and associate engagement; coach associates on customer service techniques; lead GET culture; manage customer concerns and ensure high service standards.
• On Shelf Availability (10%): Maintain store standards, identify and address stock issues, and collaborate with relevant teams to ensure product availability and shrink mitigation.
• People (25%): Assist in recruitment, evaluate performance, drive engagement initiatives, and support talent development and succession planning.
• Safety (10%): Ensure safety policies are followed, conduct safety training, and address unsafe conditions.
• Sales & Productivity (10%): Analyze sales data, develop strategies to improve performance, and motivate teams to meet sales goals.
• Shared MOD Responsibilities (10%): Perform store opening, closing, and MOD duties, lead store meetings, and ensure operational readiness.
• Store Appearance (10%): Oversee store merchandising, signage, and organization to maintain standards.

Additional Details:

This position reports to the Store Manager and has no direct reports. No travel is required. Physical demands include standing, walking, and lifting moderate weights. The work environment is primarily indoors. Minimum qualifications include being 18 or older, legally permitted to work in the U.S., with at least 1 year of experience. Preferred qualifications are minimal or no formal education requirements, and no leadership or certifications are necessary.