Direct Fulfillment Analyst (Appliances)

The Home Depot; Vaughan; On-site; CAD 65,000 - 90,000; Full time

Job summary

The Home Depot Canada is seeking a Direct Fulfillment Analyst to help optimize appliance deliveries. You will monitor delivery partner performance, analyze data, and collaborate with distribution and contact center teams to drive service excellence.

This role requires 2–4 years in supply chain ops, a university degree, and proficiency in Microsoft Office; knowledge of SQL/BigQuery is a plus. Limited travel may be required.

Qualifications

• University degree in engineering, commerce, or a related area of study.
• 2–4 years of experience in Supply Chain operations preferred.
• Previous leadership experience an asset.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word).

Responsibilities

• Act as primary point of contact for delivery agents and contact center partners.
• Host weekly business review meetings with appliance delivery agent partners.
• Conduct data analytics to aid performance review discussions with delivery agents.
• Support delivery capacity planning conversations.
• Host SOP training and implement process improvements.
• Facilitate cross-functional discussions with distribution teams and other stakeholders.

Skills

Problem solving

Interpersonal skills

Data analysis (Excel)

Process improvement

Education

University degree (engineering, commerce or related)

Tools

SQL

Visual Basic

Google BigQuery

Alteryx

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Job Description Summary

Position Overview:

As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business.

Analysts will be responsible for achieving on-time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets. Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of new capabilities and initiatives in the appliance deliveries space

Key Responsibilities

Carrier Performance Management

• Act as primary point of contact for delivery agent as well as contact center partners
• Host weekly business review meetings with appliance delivery agent partners
• Conduct data analytics to aid performance review discussions with delivery agents
• Support delivery capacity planning conversations

Process Improvement and Change Management

• Host and deliver appliance deliveries SOP training to agent partners on an ad-hoc basis
• Identify process improvement opportunities and recommend solutions
• Develop and manage action plans associated with improvement initiatives
• Support carrier onboarding as well as delivery warehouse transition initiatives

Cross-functional Collaboration

• Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting

Competencies

• Customer Focus
• Action Oriented
• Drives Results
• Communicates Effectively
• Collaborates

Skills

• Problem solving and critical thinking
• Interpersonal skills (relationship management)
• Data analysis – MS Excel proficiency required
• Process implementation and change management

Travel Requirements

• Limited business travel

Physical Requirements

• Extended sitting
• Repetitive tasks

Working Conditions

• Working in an office setting: computer work, camera on virtual meetings, taking support calls

Minimum Education

• University degree in engineering, commerce, or a related area of study

Minimum Years of Work Experience

• 2-4 years of experience in Supply Chain operations preferred

Minimum Leadership Experience

• Previous leadership experience an asset

Certifications

• None

Other Requirements/Assets

• Require proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)
• Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not required

The pay range for this position is between $ - $