Direct Fulfillment Analyst (Appliances)

The Home Depot Canada; Vaughan; On-site; CAD 55,000 - 85,000; Full time

Job summary

The Home Depot Canada is hiring a Direct Fulfillment Analyst in Vaughan to manage appliance delivery partner performance, ensuring on-time delivery, quality service, and cost targets. You will analyze data, support onboarding, and help roll out new capabilities.

This role requires a university degree and 2–4 years in supply chain operations, plus strong Excel, data analysis, and communication skills. Travel is limited; you will collaborate with distribution and contact center teams, and

Qualifications

• University degree in engineering, commerce, or related area.
• 2–4 years of experience in supply chain operations.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Knowledge of SQL, Visual Basic, Google BigQuery or Alteryx is an asset.

Responsibilities

• Manage appliance delivery partner performance to meet on-time delivery targets.
• Analyze data to support performance reviews and capacity planning.
• Lead onboarding and transition initiatives for carrier partners.
• Collaborate with distribution and contact center teams; report status.

Skills

Data analysis

Excel proficiency

Problem solving

Interpersonal skills

Communication

Education

University degree in engineering, commerce, or related area

Tools

SQL

Visual Basic

Google BigQuery

Alteryx

Job description

Pay Range: $55,000 - $85,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business. Analysts will be responsible for achieving on‑time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets. Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of new capabilities and initiatives in the appliance deliveries space.

Key Responsibilities

Carrier Performance Management

• Act as primary point of contact for delivery agent as well as contact center partners
• Host weekly business review meetings with appliance delivery agent partners
• Conduct data analytics to aid performance review discussions with delivery agents
• Support delivery capacity planning conversations

Process Improvement and Change Management

• Host and deliver appliance deliveries SOP training to agent partners on an ad‑hoc basis
• Identify process improvement opportunities and recommend solutions
• Develop and manage action plans associated with improvement initiatives
• Support carrier onboarding as well as delivery warehouse transition initiatives

Cross‑functional Collaboration

• Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting

Competencies

• Customer Focus
• Action Oriented
• Drives Results
• Communicates Effectively
• Collaborates

Skills

• Problem solving and critical thinking
• Interpersonal skills (relationship management)
• Data analysis – MS Excel proficiency required
• Process implementation and change management

Travel Requirements

• Limited business travel

Physical Requirements

• Extended sitting
• Repetitive tasks

Working Conditions

• Working in an office setting: computer work, camera on virtual meetings, taking support calls

Minimum Education

• University degree in engineering, commerce, or a related area of study

Minimum Years Of Work Experience

• 2-4 years of experience in Supply Chain operations preferred

Minimum Leadership Experience

• Previous leadership experience an asset

Certifications

• None

Other Requirements/Assets

• Require proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)
• Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not required

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.