Dipatcher/Call taker

Riide Saskatoon; Saskatoon; On-site; CAD 20,664 - 30,307; Part time

Job summary

Riide Holdings Inc. in Saskatoon is seeking a motivated Call Taker to join the Dispatch Office. This entry-level, part-time union role answers incoming calls and emails to book taxi services using Riide’s advanced dispatch system.

The position requires evening, overnight (11:30pm–8:00am) and weekend availability, strong English communication, teamwork in an open office, and reliable transportation. Immediate start; opportunity to transition to full-time.

Qualifications

• General knowledge of Saskatoon landmarks and road names.
• Proven customer service skills.
• Strong English communication, both verbal and written.
• Ability to learn new computer systems quickly.
• Team collaboration in an open office setting.
• Self-motivated and able to work independently.

Responsibilities

• Answer incoming calls with professionalism and efficiency.
• Process requests through the dispatch system with accuracy and adherence to protocol.
• Interact positively with the Dispatch Office team.
• Deescalate customer complaints when needed.
• Transfer issues to the Dispatch Manager.
• Perform other duties as directed.

Skills

Customer service skills

English fluency

Team player

Computer literacy

Independent worker

Tools

Dispatch system

Job description

The Opportunity

Riide Holdings Inc. has an opportunity in their riide division, for an eager Call Taker to join the Dispatch Office. This entry-level role is responsible for answering incoming calls, answering emails to book taxi services through riide’s advanced computer dispatch system.

The details

Status: Part-Time- Union (opportunity to transition too full-time)

Location: Saskatoon, SK (Onsite)

Start Date: Immediate

Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am), and weekends

Reports To: Dispatch Manager

The Call Taker Is Responsible To

• Support customer service excellence by answering incoming calls with professionalism and efficiency;
• Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
• Positively interact with the Dispatch Office team;
• Proactively deescalate customer complaints.
• Transfer issues to the Dispatch Manager; and
• Other duties as directed.

The Requirements

• General knowledge of Saskatoon (key landmarks, road names, etc.);
• Strong computer technology skills with the ability to learn new systems quickly;
• Proven customer service skills;
• Fluency in English with excellent verbal and written communication;
• Ability to work as part of a team in an open office concept;
• Self-motivated and able to work independently as required; and
• Reliable transportation to and from work.

The company

Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide

In addition to riide, Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.