DINING ROOM SUPERVISOR - THE PARLOUR

Niagara's Finest; Stratford; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

Parlour Inn in Stratford, Ontario is seeking a Dining Room Supervisor to lead our dining room team and ensure exceptional guest experiences. The role requires open availability including evenings and weekends, with duties spanning from supervising staff to handling group billing and opening/closing procedures.

All team members work in a fast-paced, guest-focused environment where attention to detail and teamwork are essential.

Qualifications

• Hotel and Restaurant Manager Course is required.
• Excellent written and verbal communication is essential.
• Smart Serve certificate is required.

Responsibilities

• Carry out dining room standards and procedures.
• Monitor staff arrival and departure times.
• Assist servers during peak hours to ensure smooth service.
• Supervise dining room setup and cleanliness.
• Manage group billing and opening/closing duties.
• Resolve guest and team member complaints promptly.
• Maintain extensive knowledge of food, wine, and daily specials.
• Ensure equipment, inventory, and SOPs are properly followed.

Skills

Communication skills

Team leadership

Customer service

Conflict resolution

Education

Hotel and Restaurant Manager Course

Job description

Parlour Inn is currently seeking a Dining Room Supervisor to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Dining Room Supervisor

Location: 101 Wellington St, Stratford, ON N5A 2L4

Property: Parlour Inn

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Our Dining Room Team is instrumental in our success by helping to create special and lasting memories for our Guests.

In overseeing our Dining Room Team, you will enjoy working in a fast paced, Team oriented environment. Your passion for Guest service and flawless attention to detail will combine to produce a seamless event with personalized attention.

*Please note this position requires open availability including evening & weekends*

Duties and Responsibilities:

• Carry out standards and procedures
• Monitor staff arrival & departure
• Assist servers during peek hours
• Supervise D.R. setup
• Responsible for group billing
• All opening and closing duties
• Ability to resolve guest and team member complaints
• Extensive Food and Wine Knowledge
• To ensure all opening and closing procedures are carried out in accordance with the Standard Operating Procedures.
• Having a thorough knowledge of Lais Hotel Properties’ products and services.
• To ensure all equipment in the department is correctly used, maintained and properly stored and is always kept clean, that inventory preparation is carried out and ensuring department is running efficiently.
• To be responsible for any monetary transactions during shift.
• All other duties as assigned.
• Inspection of Dining Room
• Knowledge of daily specials
• Monitor stock on daily bases
• Assist with inventory control

Professional Requirements:

• Hotel and Restaurant Manager Course
• Communication skills written and oral
• Computer and monitory skills
• Able to recognize and respect customer and team member confidentiality
• Smart serve certificate

Personal Attributes:

• Exceptional high standard of hygiene
• Professional attitude, flexible, dependable, team player
• Must be honest

Physical Requirements:

• Prioritize demands of Team Members, other departments and supervisors to meet all objectives.
• Balance demands of Team members in terms of hours worked versus shift priority and gratuity distribution.

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

Job Type: Full-Time, Part-Time

Work Location: In person