Dining Room Supervisor - Full Time

COGIR Real Estate; Markham; On-site; CAD 45,000 - 65,000; Full time

Job summary

Cogir Senior Living in Markham, Ontario, is seeking a Dining Room Supervisor to lead dining room service for residents and to ensure a high standard of service in a warm, caring environment.

Reporting to the Culinary Manager, you will recruit, train and supervise dining room staff, coordinate shift routines, monitor service quality, and support a respectful, safety-conscious residential setting for our residents.

Qualifications

• Graduate of recognized course in Food & Beverage/Hospitality.
• Completion of courses in service management, guest relations, service excellence, human resources or equivalent.
• Completion of Safe Serve (Ontario) or equivalent
• Minimum of three years experience in hotel or restaurant fine dining service
• Ability to manage staff and resources
• Excellent human relations skills to handle diverse interactions with Residents, families and staff
• Good written and oral communication skills in English
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

Responsibilities

• Directs and supervises the activities of the dining room to provide a high level of service;
• Ensures shift routines are current, monitors work flow, evaluates performance and service delivery that is consistent with principles outlined in The Main Course and corporate standards, and makes changes as required to ensure the consistency in quality of service;
• Recruits and orients dining room wait staff, completes work schedules and authorizes leaves of absences;
• Provides job analysis and role functions for all dietary personnel within their scope of practices;
• Responsible for supervising, coaching, redirecting, and evaluating dining room staff performance to ensure a high level of productivity and the best use of staff capabilities, as well as to ensure that the objectives of the department are being met;
• Attempts to resolve personnel problems with staff and refers unresolved problems to Food Services;
• Work in a position of trust with vulnerable adults (residents);
• Uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity;
• Complete other duties as assigned.

Skills

Staff management

Customer service

English communication

Vulnerable Sector Check

Problem solving

Education

Food & Beverage/Hospitality certificate

Safe Serve Ontario certificate

Job description

Description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Reporting to the Culinary Manager, the Dining Room Supervisor directs and supervises the activities of the dining room to provide a high level of service for our residents.

Key Responsibilities

• Directs and supervises the activities of the dining room to provide a high level of service;

• Ensures shift routines are current, monitors work flow, evaluates performance and service delivery that is consistent with principles outlined in "The Main Course" and corporate standards, and makes changes as required to ensure the consistency in quality of service;

• Recruits and orients dining room wait staff, completes work schedules and authorizes leaves of absences;

• Provides job analysis and role functions for all dietary personnel within their scope of practices;

• Responsible for supervising, coaching, redirecting, and evaluating dining room staff performance to ensure a high level of productivity and the best use of staff capabilities, as well as to ensure that the objectives of the department are being met;

• Attempts to resolve personnel problems with staff and refers unresolved problems to Food Services;

• Work in a position of trust with vulnerable adults (residents);

• Uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity;

• Complete other duties as assigned.

Qualifications

• Graduate of recognized course in Food & Beverage/Hospitality

• Completion of courses in service management, guest relations, service excellence, human resources or equivalent

• Completion of Safe Serve (Ontario) or equivalent

• Minimum of three years experience in hotel or restaurant fine dining service

• Ability to manage staff and resources

• Excellent human relations skills to handle diverse interactions with Residents, families and staff

• Good written and oral communication skills in English

• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

Actual compensation will be determined based on relevant factors such as skills, experience, location, and internal equity, and is expected to fall within the posted range.